Aircel / incomplete, obsolete and erroneous information provided on aircel e-payment website

India Review updated:

a) For certain Top-up and special recharge packs (e.g., 449 - Rs 349 Talk Time + 3 GB Data + 399 Local & STD SMS. Data & SMS Validity 60 Days OR 69 - Rs 69 TT | 69 MB 2G/3G Data | 69 A2A minutes etc.), the talktime is credited to a dedicated account and can be used only for making calls. However, there is no way for the subscribers to know whether the talktime will be credited to Dedicated Account (DA) or Main Account (MA), until the recharge is done and money is paid irreversibly. Nowhere it is mentioned on the website/IVR. Due to this, the subscribers are always being taken for a surprise and a lot of times they are stuck with useless talktime in DA which can not be used effectively. As per the TRAI regulations, completely transparency is desired from the service providers, so that subscribers can take an informed decision. However, the above practice by Aircel clearly violates the same.
Customer Care Executives (with all their helpful attitude and good intentions) too seem to be helpless and respond by saying/writing that the issue has been escalated to the concerned team and they will get back when they hear back from those teams.

b) Some information on the website and IVR are obsolete. E.g., PI 128 is supposed to have 28 days validity as per website and IVR. However, in reality, one gets a validity of only 21 days after recharge. I do not believe this is fair to the subscribers again.

c) There are also some very silly mistakes on the website which, given the reputation and brand of Aircel, should have been avoided with some basic QC. E.g., 697 - Unlimited Data Transfer; Speeds upto 8.6 kbps for 6 GB browsing on 2G/3G, thereafter speeds will be reduced to 64 kbps. Hope it does not take a genius to spot the error :)

Jun 24, 2015
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  • On
      26th of Jun, 2015

    Hi deba121,

    We are sorry for the experience you had. Please share your concern with your complaint number and contact details at [protected] to help you.

    Thanks & Regards
    Customer Service Officer | Social Care Team
    Email us @[protected]

    0 Votes
  • On
      7th of Jul, 2015

    Hi deba121,

    We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

    Aircel Online team,
    Email us @[protected]

    0 Votes

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