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AirBNB / customer support didn't do anything about rat living inside the airbnb reservation

Denmark
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I made a reservation through airbnb for 2months. After i get into apartment, there was smell inside apartment which makes it impossible to live there. I created a support ticket for it and provided some videos regarding sth like a rat living inside ceilings and walls which causes smell and noise.

Despite all the videos i have provided airbnb support just didnt approve my refund for the apartment. (Also the host just didnt return to any of my messages and calls)

Se
Sep 26, 2017

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