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AirAsia / missing baggage

Philippines

Arrived in Hongkong on 5th Feb 2017 10:00am. We have 4 bags and 1 was missing( our main baggage). We came here for vacation with our 3 yrs old son. This is our last stop before going back to UAE to return to our work. This is our first time with Air Asia and our experience is unacceptable. After filling up the form for lost bagge in hongkong airport, we did not receive any feedback on the location of our baggage. They were unable to inform when we can receive our baggage and where is it. No appologies receive from airport or airline personnel.

Ga
Feb 5, 2017

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