AirAsia / flight delayed

Singapore, Singapore

Dear airasia,

On the 31/1/2017 tuesday, airplane ak718 was scheduled to fly from changi airport terminal one the flight was delay for one and the half hour. This cause me missing my train on my transit back to my home town. I am not given any alternative or solution. I am left dumfounded on in the airport without given even a reason of delay. I had to stay overnight in kl causing me miss precious family time with my family. As we know this is a festive season, I miss the opportunity to gather with my family and extended family which only come once a year. I am a loyal customer to airasia this is really disappointing with the service level provided by airasia. I will be expecting a call from airasia to clarified what did happen and an apology or further explanation on this. Do contact my sg number 65-[protected], email : [protected] as I don't expect another disappointment from my go to favorite airline.

Feb 1, 2017

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