On 10th October 2008, I received an email from Airasia informing me that my flight Kuching-Macau (23rd October 2008) would be departing earlier at 9am. Which is 6hours 25mins earlier from the same flt that used to depart a month ago. I had no idea that this flight had been re-timed, only upon receiving their email. Thus, knowing that I was not able to depart that early due to meeting constraints, I had to call up their call centre to re-book myself on a flight which departs later than that.
On 12th October, I called their call centre (long distance) and I was put on hold for more than 30mins(normal practice) before Amy Leong answered. I told her about my situation, she told me that I was not able to change my flight to a later date, because that is the only flight (KCH-MFM) left in the century. AK had discontinue to operate this route.
She told me that I cannot change the destination either as stated in the Terms and Conditions, eventhough I agreed to forge out the difference. She also informed me that I cannot refund this ticket and the only option they gave me was either travel on this date or change to a flight earlier than this date. I told her, I was on another booking which I will arrive Kuching on 19th October, which is 4 days earlier, and how could I possible leave earlier than that. If I could, I would not have to go thru all the fuss of scrambling to get a later flight after my original booked flight.
This means that since I cannot travel on my original flight, cannot change my destination (by paying the difference), cannot refund, AK had no other flights for me to change my date of travel, I would just have to throw away this ticket(costing more than USD200) and buy a new one to travel on a later date. This is pure STRIPPING out of their so called ‘valued customer’.