AirAsia / air aisa refused to reimbursement on check-in damaged baggage caused by airasia for rm400-00

Kuala Lumpur, Malaysia
Contact information:

Trolley baggage with purchased value of rm400-00 was noted damaged caused by air asia upon arrival at kansai international airport on 03/12/2016.

Flight details are d7 532 @ 03/12/2016 (1.55am) from klia2- kansai, booking no. Qcq7fs

As per air asia, they can only reimburse to us for the value of rm280-00 which was derived from their own survey from website. E. G actual value of rm698-00 with 60% discount which was equavalent to rm280-00.

We are totally not agreeable to their statement because air asia should consider the actual value of rm698-00 and not for the promotional value of rm280-00 (after 60% discount).

However, we only claimed for rm400-00, the purchased price.


Jan 13, 2017

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