SUBMIT A COMPLAINT

Air India / luggage lost and lack of information

On 23 Nov, I flew with Air India AI-381, from Singapore to Delhi. The flight was delayed by 1 hour and 20 minutes. My final destination was Kabul, Afghanistan, but in Singapore I was told that my luggage cannot be transferred from Air India to Kam Air and I would have to pick it myself in Delhi and go through the check-in again. Due to the delay, I did not have time to go through the check-in procedures again, and I had to leave with Kam Air RQ-116 to Kabul, without the luggage. I have written a lot of e-mails and made a lot of phone calls, but nobody seems to know where is my luggage now and how can I get it back. Please, let me know if you can help me with this issue. Thank you!

Air India

Si
Dec 02, 2016

Post your comment