Air India / employee of air india-mr. jyoti rathi

My parents could not board the flight even after the webcheckin and reaching airport on time, the on service air India officer simply refused to help and when I mailed the details to air India website they refuses to refund any amount.which rule book in airline states that if passenger could not board the flight no refund would be given...air india just being a govt organisation think that they can harass the passengers anytime and anyhow..however they should very clearly know that there is lot of awesomeness and they cannot simply take away hard earned money of the customer..they are neither responding nor verifying the evidence that I haveshared...

Nov 30, 2016

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