Air India / worst service
I was on a trip from hong kong to sri lanka, it was a peak travel season and was unable to get tickets in other route so decided to take an air india flight from hong kong to mumbai and then a sri lankan air flight from mumbai to colombo. I had approximately 4 hrs of time available for the connection to sri lankan with my previous experiences on air india i thought this should be sufficient!. However, this time they air india staff made sincere efforts to prove that they can only be the worst airline in this world.
The chain of delay happened like this.
90 mins delay in boarding the flight at hong kong
30 mins delay for take off from hong kong
45 mins delay due to congestion in mumbai airport and the worst
1 hour delay for finding a parking space in mumbai airport!!
And no one was available at the airport to arrange immediate transfer or even to respond to my queries and even strange… the crew mentioned that they only know about in-flight arrangements and they can not talk to ground staff regarding other connections. The ground staff had a very different version as i finally missed the flight. They said they are not responsible to make any arrangements for me as it’s a different airline in which i need to make my connection flight, also they said i can not access the lounge in air port nor will be given any hotel accommodation till next connection. On the other hand they threatened that if i don’t leave the airport immediately the immigration will not allow me to leave airport after 1 hour of the arrival of flight as they will close the counter for all passenger arrived by ai flight from hk!. I decided to wait in the airport as i wanted to talk this with some senior officers when the office opens in the morning (It was already 1 am in the morning!). But no one was available in the morning and the worst.. The staff on the morning shift/duty doesn’t even know that the flight was late or they just acted as if they are ignorant!
The way the staff treat passengers was with a clear attitude which shows their arrogance. I know i can not change anything with air india but i decided for myself and my family that we will never ever fly air india in our life.
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