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Air Asia / cannot change my ticket

1 VA, United States Review updated:

I booked 2 flights through air asia. From kl to vietnam and back. I paid for the tickets. Now I need to make changes and the website will not let me in saying I don't have any tickets booked. It was charged in my credit card back in march and I already paid.

I can't call because I am in the united states and I have heard that their customer center takes forever to answer a call. It would probably cost more than the ticket itself.

Any advice, please? Write to

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