The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Air Asia / not serving meals prebooked

1 Malaysia

I, dato' ang choo hong and my wife datin tan kim lian booked the above flight online on 13-10-2010 with prebooked meals and paid for them (Total fare paid rm602.00)
When we boarded the above flight on 13 nov 2010 we were not served the above meals despite us showing our printed itinerary that showed the prebooked meals. Your sfa muthukumara (2709) insisted on refering to her own document and not ours, and even comented that we may have booked a different flight.
Your inefficiency, uncaring and unprofessional attitude has caused us embarrasementand mental and physical suffering.
We now demand:
1. A refund of rm24 for the meals paid for.
2. An apology from top management
3. A token compensation of rm48 for the embarrasment, mental and physical suffering that we endured.
I would expect a personal response (Not a standardised computer reply) within 7 days of this mail.

Dato' ang choo hong.


Post your comment