SUBMIT A COMPLAINT

Agoda / voucher and booking

I have booked by Agoda the hotel in Dalian, China, Central Plaza hotel Dalian and received voucher for 3 nights, it was immediatelly charged to my American Express. Unfortunatelly, although I have approved this document at arrival and they promised it will be accepted, at departure it was not happened. Lady on reception was insisted to pay directly to them again prior departure and I had no choice except to pay and leve to the airport.
Therefore, I have paid twice for 3 nights in Dalian Central Plaza hotel and worst thing is no one from Agoda contact me or answer to my mail until now. I have called Agoda customer support in China and China many times, sent number of mails, of course no responses from them.
I am sure will never book any hotel by AGODA again, the worst company on the world.

Zd
Jun 05, 2013

Post your comment