Agoda Travel / customer service/wrongful credit card charging
I booked a hotel to stay in hong kong through agoda, I expressed to the online 24/7 agent that the credit card I needed to pay for the booking was to be my partner's credit card, not my own. The agent said that would not be a problem, but that my partner and I would need to fill out a consent form with my partner's credit card details and also a form of photo id and this should be either faxed or emailed to email@example.com. The agent also said that she would need my credit card details just for the actual booking and that it would not be charged, as I would need to provide my card details in order for me to present the printable hotel voucher when I arrived into hong kong.
I wasn't using my credit card while I was away in asia, because I was having problems with my online banking. I expressed to the 24/7 online agent that in no certain terms was my card to be charged - she assured me it wouldn't. I was even online with an agent when we emailed the credit card consent form and id form over to firstname.lastname@example.org. Again, I expressed to the agent not to charge my card and to make sure that the card details on the consent form were charged.
Well, a month down the track, I come home to find out that my credit card was in fact charged.
I have sent so many emails to email@example.com and also tried to resolve this issue - stating clearly and in detail that they charged me wrongfully and that they need to rectify it. I have resent the credit card consent form and id form 3 times to
Credit@agoda.com and they just don't get it. All I want is for my credit card to be reimbursed and for the amount that was charged from my card to be charged from my partner's card (As shown on the consent form).
Now this all seems pretty straight forward, but they just don't get it. They keep responding to my emails with no answers and it just isn't good enough. If they can't provide quality customer service and get it right in the first place then they shouldn't be in business.
I am exceedingly unhappy about it, because I as a consumer/customer/buyer has done everything right - ticked all the correct boxes and communicated thoroughly.
All I want is to be reimbursed.
Someone please help!
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