Agoda / reservation
This is notice how agoda.com is cheating people, it confirmed my booking for a hotel in Phuket, then reconfirmed it twice, issued me a hotel voucher and charged my credit card for booking and then at the last minute tells me that the hotel has a minimum requirement of 7 nights stay and tries to cancel my bookings. At this late stage I cannot get any other good hotel. They refuse to compensate me and don't care about the various mails I send them and the airline tickets that I booked based on thier confirmation. They are most unscruplous company with no ethics I would recommend that people not use thier website as they are cheats and will let you down at the last minute.
GrandMillennium Hotel's Response, Aug 23, 2017
Early response would be highly appreciated
Veina's Response, Sep 22, 2017
The reaptionistcharge me on my card when he suppose to not do that because on the 17 of September we went there and he said to me that he gone charge me on my card so please can u help me get that amount back in my account because when we went last time he said that payment was decline
Jasvin's Response, Apr 04, 2018
I call agoda so many times but no reply. It straight go to answering machine. I call every hour but still same. I even call customer service in UK still same. I send few emails but no reply from them. Their service are very bad. They cheat customer money
Emily Mauricio's Response, Sep 21, 2018
I received an HSBC text message that my card was used at Agoda on 21/09/2018 at 13:40 in the amount of PHP11356.08. But I did not do any bookings with them. Upon my verification with HSBC, I was informed that the amount was in a floating status. I can't remember that I had any transactions with Agoda before. How were they able to get my security code and my confidential information that they were able to do this online transaction.
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