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AES Student Loan Companymiss applying payments

I have 2 loans, made in different years, with these idiots. I have been making payments thru my banks bill pay referencing the loans as SEQ 1 and SEQ 2 as the idiot at the AES call center told me to. Up until this year (2012) they have been being applied correctly to the proper account. THIS YEAR they are not being applied to the specified account. The IDIOT at the AES call center said that for the payments to be properly applied I have to use their payment section from the web site - which wants my bank account number, routing number and other info that will make it easier for them to take money without permission.
What can be done about this crap??? this is only going to make it easier for me to default by them jacking with my payments. HELP!!!

Km

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