Toronto, ON, Canada
Contact information:

I went to Book a flight last night with the app from my android device. It did not let me make the booking. I then went online to book same flight but this time I made a mistake on my departure. I realized this phoned but it was too late. So I canceled it online. I then phone in this morning and talk to Johanne who was kind and very helpfull but was told I was being charged 100$ for changing one leg of the flight. I find this unjust and unfair as the mistake arose from your faulty app which I've been told by my coworker is ongoing issue. Air Canada let's you change flights without penalty within 24h I feel you should do the same as AC is not charging you. I would greatly appreciate a refund or points for my inconvenience.

Best Regards

Jason Lainess

Feb 4, 2017

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