Aeroplan / defective reward product shipped.

Montreal, Canada
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Got a dash-camera from the rewards. It was defective, asked for a replacement, Aeroplan says no, because it was longer than two business days since I got it. It was a week of intermittent calls before I got through to their always busy call centre. Then the agent says, "too bad, should have been faster."

Spoke to a supervisor who would not do anything either because of the two day rule. But she will tell head the "back office" and get back to me in a week or so. I asked about the two day rule, but the irony was lost on her.

Aug 11, 2016

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