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Aeroplan / 150k+ points expired in 2014 despite frequent business trips using air canada and marriott

Basically I realized my Aeroplan miles total was 0 and when I called Aeroplan (after a 2 hour hold time) I was told that my points expired in August 2014 due to inactivity. They also said I was sent an email to warn me about this

I pointed out the following

1) I have at least 3 to 5 business trips (including international business class) from 2013 to 2015 using air canada

2) I have stayed at a mariott at 80% of these trips

3) I did not get the notification email from Aeroplan because it most likely got caught in my spam mail


Their response

1) the operator is unable to help me out because the points expired over a year ago

2) their record showed I was notified via email therefore this was my error

Conclusion

1) do not use Aeroplan as they have shamelessly stolen 200 k miles (including my in realized business trips from 2013 to 2015)

2) they are taking away Canadian jobs as their call center is obviously outsourced overseas - do not support these guys

3) air Canada is just as bad for not helping me rectify this with Aeroplan

4) Lesson learned - I will take my business elsewhere (no Aeroplan no Air Canada)

Jz
Mar 19, 2016

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