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A&E Factory Service


water heater repair

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
A&E Factory Service
St Louis, Missouri
United States
Would strongly not recommend using A&E factory service. They send out technicians to repair whether or not the technician has ever repaired the item you are needing service on. Additionally, needed the technician to come out mulitple times with no sucess. First time waited 4 hours during my scheduled time and no one showed up. Even when that happens where they miss an appointment, they will only schedule a new appointment in a 4 hour window. They were unable to repair the hot water tank which ended up not needing repair but actually just needed to be turned up do to the very cold weather we are currently experiencing in 'St. Louis. Finally, when we requested a different technician they continued to send out the same worthless technician. Finally went to Bieg Plumbing who were able to come out and resolve the issue in a single visit.
Complaint comments Comments (2) Complaint country United States Complaint category Plumbing Services


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A  24th of Aug, 2011 by    0 Votes
I absolutely agree. A&E Factory Service provides horrible service. For us, they also didn't come on the scheduled appointment, and after we called them, they would tell us that they didn't make it and that they can offer us another appointment, which would be nearly a week from the appointment we had set up already. They couldn't even guarantee that they would make it on that date, so we just realized that we may have to wait week after week after week, taking days off to wait for a technician, who may never come. We asked to speak with a manager, who was supposed to call back, but we got to one only after calling twice again after 2 hours of waiting. Another callback later that day never happened, one person even hung up the phone on us. In short, a terrible company to work with, so unless you want to keep waiting for weeks for your repairs to be made and you want to keep waiting for them day in and day out until they finally come, and unless you enjoy being treated horribly, you should choose someone else to do the job.
A  20th of Jan, 2012 by    0 Votes
AGREE. After waiting for 4 hours one day and 4 hours the next day, the technician never even bothered to call me. I called A&E directly and cancelled my appointment. Too bad because we had used A&E out of Louisville KY for years and they were wonderful. Obviously there is a serious problem with the St Louis operation. I wish I had found this page & looked on Angie's List BEFORE making the appointment.

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Customer Care Service
1560 Cable Ranch Rd., Bldg. A
San Antonio
United States - 78245
+1 800 905 9505
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