The following is the coorespondence I have sent and received from Advanced Wellness Reseach. They obviously have no intentions of making good on anything. The only content that was changed was the removal of my full name, address and phone numbers. The rest is unchanged. As you can see both from their lack of responce as well as the only response thus far, they are tryuly a very shady and underhanded company.
This last one being sent today (Nov 25) at approximately 6:30 pm
If you read the two emails that were sent to you, you would know this does not answer my questions. I dont have any questions, I just want my money back. That is all. I dont want your product, I dont want an explination and I especially dont want your reassurances for anything, I just want my money back. I paid $12.99 for 2-3 day shipping, not the standard 5-7 business days for $4.99. It has been 14 days since I placed the order online. It was not shipped within 24 hours of placing the order (I placed the order on the 11th, it was supposedly shipped on the 13th), it has not been received, and I honestly dont care if it shows up on my door step next week. That is not what I paid for and I want my money back NOW! I also want the entire order cancelled effective Nov 18, because that is when I first made the request for it to be cancelled, and it still has not been done. If I receive another charge from your company, as I am now at the end of the 14 day trial period, I will be contacting a lawyer. I am apparently not the only customer with this very same complaint. I was on a web site today that showed 30 other complaints exactly the same as mine with your company, so this is apparently a common business practice with your company. It is fraudulent and illegal for you to withhold my money for a product I have not, nor do I expect, to receive. So I hope that answers your questions Mr Smith. If I have not made my position clear enough for you, feel free to give me a call @ xxx-xxx-xxxx.
I also want you to know that I called your customer service department today and demanded to speak to a manager on duty and while on hold I was transfered to the General Manger of Dish Network. He was very interested to learn that I was transfered to him from your lines. He assured me that he will be looking into how it is that you were able to transfer me to him on his internal line. You may very well be hearing from him as well. Regards, Amy S
--- On Tue, 11/25/08, Service wrote:
Subject: RE: Fw: Poor customer service
Date: Tuesday, November 25, 2008, 2:38 PM
Thank you for contacting customer services,
Firstly, let me confirm you that your order was shipped to you right on the next day you ordered your ACAI BERRY and also our records shows the same status. You just need to check it with your nearest USPS courier services. We really appologize that your product is being delayed to be shipped to you but we can reassure you that you will recieve your product in the next few days.
Your order number is: PA-3012
I hope this answers your questions.
Thank you and have a nice day,
Subject: Fw: Poor customer service
Date: 2008-11-24 20:14:32
To whom it may concern:
Today is November 24...and I still have not received the order that was placed on November 11. I sent an email (attached) on November 18, and have yet to receive a response. I called on the 19th and spoke to someone with an indian accent that I could not understand who told me at the time that I would have to wait 24 hours for a response...still no response!!! I paid $12.99 for 2-3 day shipping...its been 13 days!!! My credit card has already been charged the $12.99. I have called repeatedly, only to be met with several different messages, none of which have gotten me through to your customer service department. I tried calling again today at approximately 6:30 pm, and I got a voice message that said your hours of operation are from 8am to 8pm (it was 9am to 9pm before). I want all shipments cancelled...NOW! I want the $12.99 returned to my card, as I have not received my delivery in the specified amount of time. I will be filing a complaint with the Better Business Bureau in my local area as well as the area that you are located if I do not receive an immediate refund of the $12.99 for the shipment that has not been received yet, as well as a written (letter and/or email) confirmation that all shipments have been cancelled. Your company is shady, your business practices are shady and your customer service sucks! I am beyond frustrated at this point with your company and its lack of want to take care of its customers. You will never have my business again. I will expect a response within the next 12 hours as you now owe me for not returning ANY of my prior messages, verbal or otherwise! Regards, Amy Schumacher215-205-5487
--- On Tue, 11/18/08, Amy S wrote:
From: Amy S
Subject: Poor customer service
Date: Tuesday, November 18, 2008, 10:05 AM
I placed an order online on Tuesday, November 11. I also paid for the 2-3 day delivery for $12.99, of which my credit card has already been charged. I was told yesterday that the product was shipped on November 13. I have yet to receive the product. I called your customer service department yesterday and explained my situation. The operator I spoke to said she had to speak to her manager and would be right back. The operator did not answer the phone in a professional manner, and never gave me the opportunity to ask for her name or operator number. She did not put me on hold and I heard the conversation she had with the manager. She explained my situation to him, and the first words out of his mouth were "How much money have we made from her?". She then explained my situation again and said that I hadn't received the product yet and was about to cancel my order. He then proceeded to tell her to call me back after checking on my order status. She then told me she would call me back in a few minutes after checking on my order, and then hung up on me without taking my phone number. I never heard back from her or anyone else. I have since tried calling back several times between today and yesterday, leaving several messages. None have been returned. I have left a message with Nick at 305-534-1052, and no return. I have also gotten a recording telling me that I need to call back between 9am and 9pm, which I was well within that time frame. I have gotten the menu recording, only to select the menu key for customer service (4), and have it return me to the main menu again. Now I am getting a recording that you are experiencing a high call volume and to send an email! This is getting rediculous! I fully expect a return phone call before the end of business today confirming the cancellation of my order and have all charges credited back to my card. I also expect a confirmation email stating that the order has been cancelled and that all charges have been credited back to my card. I have not received any product as of today. If it has been shipped, as I was told (on Nov 13), you should have a way of tracking and verifying that. At this point your business and business practices are looking shady at best. I do not have an order number, as I never received a confirmation email. My information is as follows:
Home phone number
Cell phone number
If you have any questions, feel free to call me on my cell number listed above.
Regards, Amy S