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ADT / failure of product

1 Tabernacle, NJ, United States Review updated:

My daughter had ADT in stall an alarm system in her hopme several years ago. She opted to add the fir protection into
the contract.

Today her house caught on fire. She did not receive a call from ADT per her service.

After the fire was extinguished the Fire Marshall said the fire started in ADT panel.

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Comments

  • Fo
      18th of Mar, 2009
    0 Votes

    I don't know what fir protection is, are you trying to protect the tree's outside your home?

  • Fo
      18th of Mar, 2009
    0 Votes

    If you knew anything about low voltage security systems you would know this is totally untrue. What would happen if you put a screwdriver into a light socet? Well that is because it is high voltage, if you touch metal to anypart of an alarm system no matter who the installing company may be not even a small spark would occur. This claim of a fire staring in the security system box is totally false and this post was probably made by a sales rep from another alarm company

  • Mc
      21st of Feb, 2010
    0 Votes

    Full Disclosure: I'm a salesman for a subcontractor of ADT alarm systems.

    ADT does NOT tap into your electrical lines. It's a wireless system. COMPLETELY WIRELESS; as in battery operated.

    You ever see a fire start from your TV remote? No! This story is outright nonsense.

    And ADT didn't call you b/c you didn't have the smoke sensor. You want us to monitor a particular facet of your home, you need the equipment. It's a modular system -- you want a smoke sensor, you pay for it. Sort of like when you buy a car. You want chrome rims for your tires, you pay for it -- it's an option. We give you the basics when you start: Contacts for doors windows/siren/keypads/keyfobs/motion sensor/ect;

    You want all bells and whistles, get out your wallet.

  • Mr
      8th of Aug, 2010
    0 Votes

    This comment is complete [censor], it's low voltage nothing is catching fire in the panel, you liar go [censor] yourself

  • Ma
      9th of Nov, 2010
    0 Votes

    To the ADT rep, are all ADT systems completely wireless? The answer is no ! Ten or so years ago they were using moose products - didn't even have wireless as an option, then ademco & dsc combination systems and yes more recently the [censor] lynx panels that still have a couple wires to run. What charges your " completely wireless" & "battery operated" system ?The sun ? Magic? Thats a false statement to say it doesn't use electrical. For the salesman the answer is - A transformer that plugs into an electrical outlet! Im not saying that a panel started a fire but at least be truthful if your going to call the guy a liar. By the way - i took out an adt lynx to install something better in a house, the transmitters were siliconed to the doors, the phone line was tapped into in the attic (no line seizure) Do you know what line seizure is ? Just curious. The a.c. wire stapled down the wall to the closest outlet, and of the two wires/holes the installer had to drill he hit /drilled thru romex (110 electrical) & instead of replacing or properly splicing in a j box, he got the bare wires barely touching, no electrical tape or wire nuts, and the best part - it was resting on a gas line. Does this seem like its safe ? I suppose im full of [censor] too. You can defend adt's sloppy & sometimes dangerous installs all you want but some of us know the truth.

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