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ADT Alarm System / termination

1 United States Review updated:

After three years of a contract with ADT Security Systems, we decided to go with another company (our new son-in-law works for this new company).

We cancelled our service with ADT in January, after our payment for the month had been debited from our account. ADT kept sending bills, after our termination, and insisted they were not paid for January (the money was debited from our checking account).

I answered their bills, letting them know they had been paid for January, and for them to please revisit their account for the payment. My letter was polite, but I was not going to pay for the service I had already paid for.

The next month, I started getting calls from a collection agency. The amount was minimal, but I was never given the nature of the charge. ADT was unwiling to communicate with me.

I do not recommend ADT Security Systems. Their customer service is very poor.

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  • Ro
      15th of Oct, 2009
    0 Votes

    I stronly agree. They did not adjust the bill as they should, and they demand money. I don't know how to get off from this contract. God help me to put them out of business!

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