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Acer Uk / Acer wheres my faulty monitor

1 United Kingdom

After much stress over many months now i am still yet to receive a replacement on my acer 19" widescreen monitor.

To cut an increasingly long story short, after a few weeks of using my new Acer monitor it failed to switch on. I gave Acer uk support a phone call, and after trying all things requested during the phone conversation the monitor was booked in for return to repair center.

Once the monitor was collected i was told that acer would call me after they had inspected the fault and then issue me with a new unit.

After 3-4 weeks still no call,i decided to phone them.

After waiting 20 minutes on the phone i finally managed to speak to someone human,they informed me that there was no monitor from me booked in for repair/replacement,as i was asking them who i could contact because there must be some mistake the phone line went dead.

I tryed calling back but was again left frustrated.

Then i decided to email Acer uk and was informed that they would be sending me a replacement as soon as they could find the monitor in there warehouse,and did i remember the courier who collected my unit......
All this from a company who took my monitor,lost my monitor,and 12 emails and 3 phone calls later have not replaced it.
It has been many months now that i have been working on an old 15 crt.......Thanks Acer.

I have decided to register my frustrations with the BBC Watchdog programme and i would advise any other unhappy Acer customer to do likewise.

I will also be taking this matter up with the county court this week.

Never have i had so much trouble before with a company when replacing faulty units,

I would advise anyone to be very careful when purchasing anything from Acer and it`s clueless customer serviceless.

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