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Account Assure/HSN / account assure program

United States

I have an HSN card for which I do not remember ever agreeing to the Account Assure program. However, upon review of my transactions I've realized that they have deducted over several months a total of $225.72. Upon calling Account Assure a representative said they would cancel program immediately and process full refund. Subsequently calling HSN to find they did not cancel the program and no refund relected to date. I am so angry about this. I suppose my fault to a degree for not noticing before this but how can a company get away with this? Each month the charges were made in three very small increments; never in one deduction so as to make detection less visible. I will continue to pursue the refund but feel this will be a challenge and am requesting help.

Ca
May 8, 2017

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