Acai Berry MyTrialSupport.com / Auto Charges to Credit Card can't be stopped
In late Nov.2008 I placed an order for AcaiBerry and Colonmed 700.
I did not receive the product within the 15 days so I assumed my order did not go through.
Finally on 12-2-08 I received the trial offer of both bottles. I tried to call the company to cancel any future orders and could not get through, either because I was placed on hold, nobody would answer the phone, or I was disconnected.
I found a website and requested an RMA number to return the product. I never received a response.
I am still, for the 3rd month, being charged $more than $85 a month to my credit card and can't get it to stop.
I have contacted the credit card company and filed a complaint, but they need documentation of the paperwork I have sent, which I don't have.
I was finally able to speak to a real person from AcaiBerry, on 03-04-09, and was told they received my cancellation on 01-26-09, but it was too late to prevent another credit card charge for the 02-27-09 shipment, which I received on 03-04-09. They also denied having received the previous shipments I simply wrote "Return to Sender" on and send back. They informed me their warehouse does not accept returns, and there was noway to prove I mailed the product back unopened.
In order to have proof the product was returned and in order to get credit, I was told by both the AcaiBerry Company and my credit card company that, I need to place the product, unopened, in a new envelope and send it back to the company at my own expense and make sure I keep a record of the USPS tracking number.
So, get ready to pay "again" for something you've been trying to get rid of.