Menu
ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
reviews & complaints

www.absa.co.za
www.absa.co.za

Learn how the rating is calculated

1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for ABSA Bank has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of ABSA Bank. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

ABSA Bank reviews & complaints 1161

Sort by:

Newest ABSA Bank reviews & complaints

ComplaintsBoard
V
6:22 am EDT

ABSA Bank do not want to accept my offer

I have struggled with debt for some time and have been placed under debt review. There is a balance owing to Absa Credit card and judgement had been obtained last year. My debt administrator has contacted them with an amount of R780, 00 per month in lieu of repayment. That is ALL I can afford ...for now. They (ABSA) has refused this and have issued writ of summons via their attorneys (Norton). Well all I can say is that I have nothing to be attached...so in the end they will get R50, 00 a month!

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
U
4:29 am EDT

ABSA Bank opened wrong cheque account and charged us fees

We tried to open prosperity current account with Absa in East Rand Mall in Boksburg. Reason she is older than 55, working at the Post Office, and the bank fees on her savings account is quite high. We were told this type of account would be opened, and I even have the agent who helped us' business card, where she wrote the account number and 'prosperity account' on the card. 1 month later we receive a bill charging us R123 for fees for the SILVER cheque account. It turns out Absa opened a silver instead of prosperity current account. Went back to the branch, spoke to Ettienne B Tieties, and was told she needs to have a fixed deposit of at least R20 000. We opened a fixed deposit, and I asked that the bank reverse the current account charges since she has not used the account nor have collected the debit card. It was said it would be investigated. Today I look at my internet banking to find that the account was changed to Prosperity, but the charges on the account stands now at R186, and my mom has not used the account even once! I demand that the bank reverse the charges they have charged us unlawfully. Call centre says go to the branch to fix Absa's mistake? Help PLEASE!

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
G
12:49 pm EDT

ABSA Bank I am not, never have been, and now never will be an absa client

At about 14h10 on Friday 4th September I received an UNSOLICITED marketing call from a Kamo Maribane who told me she was calling from Absa Bank Card Division in Pretoria. She was trying to sell me some or other credit card product. She knew my name and surname. I am not, never have been, and now NEVER will be, and ABSA client.

I asked here where she got my details, and she tld me that ABSA got the details from Makro.

1) How dare Makro share my private details with a third party? This is not only completely unethical, but possibly illega too.

2) I was in Zambia at the time of the call. I have international roaming so that my clients can contact me when I'm anywhere in the world. I am quite prepared to pay for the international call if one of my clients calls me, but why should I have to pay for an international call to receive UNSOLICITED marketing drivel that I don't want in the first place?

3) When my cell phone bill arrives I will be billing ABSA for the cost of the international call. WHY SHOULD I HAVE TO PAY TO RECEIVE ADVERTISING. It's disgusting!

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
F
12:20 pm EDT

ABSA Bank I am highly irritated in the way this is being handled

In July 09 (Saturday evening) I went to ATM to try and draw some money. The ATM rebooted and retained my card. I immediately phoned the number on the ATM to stop my card and told them exactly what has happened. The Monday I went into the bank to get a new card and was told by the teller that I need to pay R45 for a replacement card. I told him that I will not pay as it was not my fault. I then requested to speak to the supervisor or manager and explain the situation to her. She then told me that the charge will be waivered. I received my card and left. Thinking everything was sorted. At the end of the month when I received my bank statements I saw that the funds was deducted from my account.

I went back and was promised that the charges will be reversed. This was a couple of weeks ago. Up until today they have not reverse the charge. I phoned in to find out that nothing was done and the case was close. They can't give me a reason as to why the case is closed.

Now I know it is only R45.00 but if everyone just leave it because it is only R45 imagine how much money ABSA make.

I am highly irritated in the way this is being handled.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
T
10:16 am EDT

ABSA Bank I am totally horrified & disgusted

On Saturday the 5th Sep 2009 my husband was robbed of R5300 in The Sediba Plaza. He was walking towards our vehicle after withdrawing money from ABSA . Before he could get into the car a man grabbed his hand. My husband thought he was a beggar. When he left my husbands hand finaly, he got into the car & realised that the money was gone.

We went over to the security, Who was standing in the shade, chatting to a woman. My husband informed him of what happened & asked if he had seen anything, he said he did not see anything & he was sorry & continued chatting to the woman.

My husband is the sole breadwinner in our household, we have a 1 year old child to take care of & all he could say was, sorry. I believe if he sprang into action the criminals would have been aprehended & we would not be R5300 out of pocket. How are we supposed to pay our accounts & live for the month.Never mind all of that.WE now have to call all these ppl & explain why we cant pay them.

I am totally horrified & disgusted. Is this why businesses pay security companys, so their guards can stand in the shade, chatting to women.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
G
1:57 pm EDT

ABSA Bank failure to be able to pay re-advance funds into my bank account

About six weeks ago i made application for a re-advance of R24500 on a bond of R67600. It took over a week to be assessed, andI was advised that the re-advance would not be granted because I could not afford it. I asked them to re-assess which they did and they phoned me to apologise for their error.

At no time was I advised that the applicable interest rate could be adjusted. When I went to sign the agreement, I found that the interest rate had been increased from prime - 1 to prime + 1, 85. Through the offices of the customer care manager, I got the interest rate reduced. This resulted in the contract being redrafted and after five weeks, I signed it last Friday and requested that payment into my Standard Bank ac be expedited. I was contacted today to say that there was a problem and that they could not pay it into my account without verifying my signature against that on the original bond application and that that was not available. The only options were to pay the money into my flexi reserve account or to have a cheque made out to me, neither of which suited me. All I want is the money to be paid as soon as possible into my SBSA ac so that I can pay my builder.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
L
11:36 am EDT

ABSA Bank incompetence in service in all departments

I would like to report on the poor level of service I received from your staff at the ABSA branch located on cnr. Rose and Gemsbok, Lenasia. I am currently banking with ABSA since 2002, and on the platinum package with them. I have been trying in excess of 2 months now to apply for an extension on my bond.

I have been assigned a personal banker in the form of Daksha Kooverjee. Her incompetence level amazes me. Every query I had raised with her, needed me to follow up either via email or telephonically. She does not provide any valuable service to my portfolio whatsoever, and I cannot see the benefit of having a personal banker if that is what their job entails. I, myself, have worked for the bank before, for over 5 years, and we were very customer orientated. It seems as though the branch in review here is comfortable with it's service, where the staff are going about their day to day responsibilities with minimal effort, as long as the day to day processing continues with no improvement at all.

I have also dealt with your Home Loans department. I have escalated this issue to the branch manager this morning at 10:14, she read the email at 12:08, I am yet to receive a response.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
H
8:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank atm's not working

ABSA bank in Polokwane Hans van Rensburg street has 3 ATM's and on this month end only one ATM works. I wonder if you are aware of this. Also, in Polokwane there is only two ATM's where one can make a deposit. I think in a city like this there must be more ATM's where one can deposit.

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABSA Bank cellphone claim

I lodged a claim after my cellphone was stolen on the 18th June 2010 and Mr Redwaan Jacobs called to say that he needed the following documents to process the claim: a police report and proof of blacklisting from the service provider, which I duly submitted on monday, 21/06/2010 via fax. A week passed by without any response and I made a phone call enquiry only to be told that the guy has been on sick leave ever since and I need to refax those documents to be assisted.I was livid and angry as I couldnt accept it that his abscence has lead to an inconvinience on my part.I spoke to a lady called Gift who didnt even want to listen to my side of the story.I thjen requested to speak to her supervisor, a lady calling herself Bianca who also insisted that I refax the documents for this claim to be processed.She also didnt want to listen to my frustrations at the delay and I requested the details of her supervisor, and an email address of Kirk Van Wyk was issued.I sent an email to this adress and have not received a response ever since, that is 2 weeks ago.The drama continues, Ridwaan called me on the 25th /06/2010 to notify me that the claim was processed and finalised. I told the guy that this is unacceptable and he told me we will deal with the claim later. There seems to be a lack of disregard for customers and the customer relations are clearly not adhered to or understood by all and sundry at ABSA idirect. There is also no accountability.I found these people to be unprofessional and incompetent to say the least.

Read full review of ABSA Bank
Hide full review
ComplaintsBoard
D
6:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank internet banking fraudulent transactions

I am a new small Business owner - Duty to Inform cc. On 4 March R23 800 was removed from my Business Account via Internet Banking. - X3 R1 000.00 and X4 R5 200.00 amounts. My complaint was first lodged incorrect on 93, then re-did on 113 when I went to the Bank to follow up. Forensics said I had ti divulge my Account number, Pin number and password on Spam. R3 000 was removed via ATM, they said, and I lost it - however my ATM limit is R1 000.00.
The other monies were transferred to FNB Accounts:
[protected]
[protected]
[protected]
[protected]. They will see what they can recover. to date no answer that sounds sensible has been given to me. I have been a ABSA client all my life - and thet make me sound as if I am stupid. They did not even tell me to change my card and pin, an outsider told me - and I went back to the bank and requested it be done - I am very disappointed ans will not rest until ALL my money is back in my account.

This is the lady at Forensics that is handling the case now
Mev Talita du Preez
Ondersoek Beampte
E-Ondersoeke Bestuur
T: [protected]
F. [protected]
E-pos: [Hidden Web Address]

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
5:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank incorrect information on statements

I purchased a Cherry QQ3 vehicle for my daughter (student) in August 2008 and made use of ABSA Vehicle finance. My account number therefore is [protected] and the vehicle floorprice were in the reagion of R86 000.00. When I received my statement I noticed that the outstanding balance was over R10 000000.00. I quiried this telephonically just to be informed that this would be set right soonest. I regret not taking the date and person's detail that I had this discussion, but to date the outstanding balance is R7 077 197.68 on a vehicle originally costing R86 000.

Please advice what I am to do to get this issue sorted.

Best regards.

Dries van Coller
[protected]

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - vehicle claim

On the 14th of January 2010 I've registered a vechicle accident claim wiht ABSA i-direct. I'm still waiting!! The car has been to the panelbeaters to be assesed by the assessor. Everything has been processed, just waiting for the authorisation code to be issued? Every time when I phone they say tomorrow or before the end of the week. It's been draging for more that 4 weeks, I've never experinced such bad service.

Read full review of ABSA Bank and 38 comments
ComplaintsBoard
H
3:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank work not finished

We had a storm in november 2009, absa send out there contractors, they fixed the roof, until it rain, the roof was leaking, we phoned them again and they fixed it, but the roof is still leaking, we can only see if the roof is leaking when it rain, because it is a thatced roof.

They were surpose to come back in the new year, because it was desember and it was near christmas, so the contractor said that they will come back in the new year to finished, there was still the seilings and the wooden floors to do, but no one have come back to us.

I phoned the assesor mr. Erasmus several times and he did not respond to me, i did send him a sms as well. Sooner or later they will say that the claim is to old. I would like to know when will they finished the damages. Wiil you please let me know at the following numbers [protected] / [protected] thank you

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank harassment

To Whom It May Concern

We have been threatened again today that ABSA are getting a court order. Ms Govender is now looking for the agreement - we don't have it you do.She is also looking for the "proof" of the 15k and I again refer you to the reams and reams of email that transpired in 2008.

I spoke with Mr de Klerk yesterday at 13.06 as cell phone records wil verify but nobody seems to talk to anybody else. I also spoke to Solomon at 14.23, 16.04 and 16.35.

I have referred Ms Govender to all of the people I have contacted at ABSA and it really troubles me that the agreement - referred to continuously is now in contention. I requested that Ms Govender identify herself, something which she has not done as yet.

Solomon told me yesterday that it would be investigated but now we are threatened again. It really, really troubles me that the bank are now asking me for a copy of the agreement which was made by the bank - all of this while arrogantly shrugging off all of the queries that I have made.

I just want a little bit of peace of mind without some man at the gate making threats. What is the point of speaking to the Head of Vehicle Finance if it makes no difference? The first time that the agreement was not on file and I had to provide a copy should have warned me but this is just surreal.

I need an appointment to see Ms Ramos tomorrow please because I don't know what else to do. If Ms Govender intends to persist I want to point out that her court order will be based on false information which I believe is a crime in this country.

I attach what I have to hand - including the acknowledgement by Koos that in terms of the agreement we were supposed to pay R3200. We paid R3700 for over a year which including four interest rate cuts should cover at least two installments - I also want to point out that Russell has never provided me with the information he requested from the the same department which is now demanding that we jump through hoops. I no longer work for APCO so I have no access to their server however there must be hard copies somewhere.

I still have no idea who Mrs McGee is and as mentioned previously she declined to provide me with her contact details.

I shall phone at exactly 8.30 tomorrow morning

Read full review of ABSA Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Q
Q
Qza
, US
Jul 10, 2009 4:51 pm EDT

ABSA VF Consultant Jackie has been contacting me in an average of 4 times a day demanding payment, which i have already made and faxed and e-mailed the confirmation to ABSA. She is rude, she shouts, threatens to take my car and is generally unpleasant and requires training if she is to deal with clients. She hangs up while you try to explain yourself, she harasses you. There is nothing further that I can do. The money was transferred and I have all relevant documentation in this regard. Is this how ABSA staff treat paying customers? I am extremely disappointed.

ComplaintsBoard
W
7:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank extremely disappointed

ABSA VF Consultant Jackie has been contacting me in an average of 4 times a day demanding payment, which i have already made and faxed and e-mailed the confirmation to ABSA. She is rude, she shouts, threatens to take my car and is generally unpleasant and requires training if she is to deal with clients. She hangs up while you try to explain yourself, she harasses you. There is nothing further that I can do. The money was transferred and I have all relevant documentation in this regard. Is this how ABSA staff treat paying customers? I am extremely disappointed.

Read full review of ABSA Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
Non-patriot2
, ZA
May 19, 2011 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I find the staff at ABSA bank totally arrogant, obnoxious and plain unprofessional. Most of them are not trained properly, they ignore any request that you make and they just do not bother to action anything, but they very willingly take the money. I find that ABSA bank are not capable to work with people or their hard-earned money. I had to escalate two matters ot Ms Ramos already, and only then, after many hard words and threats, did the applicable actions take place. Maybe we should run an anti-ABSA campaign in the media, and add FNB to that list, as they are even worse!

ComplaintsBoard
W
2:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank being in arrears justifies being treated this way?

Personal issues meant that I had to max my credit card. Budget installments pushed me over the limit and I make the max payment I can afford every month. Excluding budget installments, I am effectively only paying around R300 towards the amount over limit, which is about 20% of what I am over.

I get a call from ABSA every month demanding full payment of the outstanding amount. I explain the same situation to them every time. That is; I have a provident fund with ABSA that I have been trying to have paid out as I have started working for another company and I will use this to update my card.

Every time I phoned ABSA for a progress report, I was told that they dont have a fund manager to release the money. I need to call back in a month to follow up. I submitted my claim on the 4th of Feb 2009.

After I made payment to my card end of May, I got the usual call again. Two weeks later, a sms demanding payment. I reponded to the sms and arranged for payment at the end of June. Today Sat 13 June, 5 days later, I get a call waking me at 7:00AM demanding a payment.

Does R1500 over limit justify this treatment? I've waited 4 months for my fund money! But that's okay, right ABSA?

Read full review of ABSA Bank and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
I
I
innocentia kekana
, US
Sep 17, 2015 2:37 am EDT

ABSA IS A USELESS BANK, I AGREE! I bought the car at a "registered car dealership" that ABSA funded, after going back and forth trying to return the car to the "dealership" my shock it has vanished into thin air! I SPENT THOUSANDS ON FIXING DAMN CAR that i ran in arrears for a 1 month, they are busy harassing me for R2800.00 where else many people are defrauding them of millions! USELESS BANK

Y
Y
Yvonnevdm
, ZA
Mar 01, 2011 5:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Wow R45.00 for a transaction that was not even successful, What a Rip off!

N
N
N95
, ZA
Aug 24, 2009 8:15 am EDT

request loan please

D
D
Dieds
, ZA
Oct 04, 2010 7:02 am EDT

Well, what can one say. Everybody has been having some difficulty, whether is being financial or what. I have to say that ABSA's service towards their customers are nauciating. They left me broke and hungry, and do you know what their response was, sorry we cant help you. WHAT?

Now what i need to know is: WHAT THE HELL am i doing at ABSA if they cant help their client. What is the use of them. You entrust you money in their hands and just because they can, they will take your money. They don't give a damn what you say.

I WILL NOT BE STAYING WITH THEM, THEY ARE USELESS AND INCOMPETEND. THE SERVICE IS TREMENDOUSLY BAD AND I WILL NEVER TRUST THEM WITH MY MONEY AGAIN.

T
T
Tiro Mahlangu
, ZA
Oct 30, 2009 2:58 pm EDT

ABSA Bank sucks...I have moved to another bank and I have been getting 200% better service that ABSA...

U
U
Unhappy ABSA Client
, ZA
Jul 31, 2009 9:00 am EDT

My husband has had the same problem with ABSA.
We also had a difficult financial period and this unfortunatly meant that some of his debit orders did not go through and were sent back. Now we finally got through the finacial difficulties and my husband has not only settled all the outstanding amounts, but he has even been paying his accounts 1-2 months in advance.

For the past two-three months he has been unable to swipe his card at any stores, on Monday he received a new card (ONE HE DID NOT REQUEST). He called ABSA and asked them if the new cards were to replace his old ones which don't work when he wanted to swipe them - they confirmed this and told him that the new cards will work. So this morning he wanted to pay for things he was buying - swiped the card - and guess what - it didn't work...

He drove to ABSA, they said it was sorted (after he spent 1 hour there), he went to another store to test the card and guess what - it still didn't work... He drove back and all of the sudden there was a note on the system that he has to drive to the Centurion Branch and go see his peronal banker - No reason given -

When he got there, he was told that due to the debit orders being sent back, they have now stopped his card and he can no longer swipe the card. This appanently will be reversed after about 6 months...

When he asked why he had not been informed, he was told that "they have too many clients..."

ABSA overchanges on Banking Charges! They don't care about their service level, and they are not interested in helping their clients! I have never seen service this bad anywhere!

We are both moving all our account to another bank!

ComplaintsBoard
R
5:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank service fee

I have a overdraft facility on the business cheque account. It is reviewed once a year. Last Year an amount of R500.00 was deducted automatically (jouranl)from the account as facility/admin fee.
This year an amount of R1000.00 was deducted. The facility had not changed in anyway, no new information was requested from me.
On contacting the bank, I was told that it was an admin fee that gets deducted when the review is due. All the banks do it and it is the same amount as last year. Which it obviously was not. What justifies the increase?
What can the man in the street do to combat such blatant price increases and stop the banks from exploiting their customers?

Read full review of ABSA Bank and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Bianca Myburg
, US
May 11, 2016 1:01 am EDT

absa decided to deduct 4000r from myb account without my permission when I went to the bank they said they cant reverse it it comes from head office phone head office different story. please phone me I have send a number of emails but no response pathetic service. [protected]

ComplaintsBoard
W
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank shocking service

Absa shocking service

This is my second complaint against absa and everytime I receive no service or replies to e-mails.

My first complaint went to the ombudsman and took two months to solve.

If I send an e-mail to absa I expect it to be answered within 24 hours. Your standard response to an e-mail is we will get back to you asap between your working hours 08h00 to 16h00. If you cannot do that I suggest you increase your staff or your staff's working hours.

I am living in china and you must respond by e-mail, if you can't do this I suggest you take e-mail off as a method of communication and inform your customers you only correspond by telephone. (shows us the exent of bad service in a third world country)

My money builder account should be earning 5.3% interest and currently is earning below 2%. I am living in china and use e-mail to correspond, last time I spent a fortune on telephone calls to south africa to sort out the money that absa lost that was sent to south africa and got nothing more than incompetance.

I pay no bank charges for all my accounts in china and get excellent service.

I am still waiting for answer on my money builder account.

Ref number ec 592d808e

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
3:32 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ABSA Bank under staffed

I am a regullar customer at absa longbeach as i work inside the mall so i have to do banking, getting change ect. On a daily basis, now what i can not understand is how can they only have 2 cashiers at middle and end of month when there is 20 - 30 people inside the bank waiting for them to be helped. This is insane!. . . And then not to talk about the service you recieve once you get to the cashiers. Either the manager of this bank cant manage it properly and should find another job which she can do properly or she just dont mind her company getting a bad name.
If i were her i would do some serious thinking how to improve her customer skills and management skills.

Read full review of ABSA Bank
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
4:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ABSA Bank - atm not dispensing cash

2 weeks ago I went to the absa atm machine, just outside ABSA bank central cape town. I attemped to withdraw cash from the atm, The atm machine request me to remove my cash but no cash was dispensed.I went into the bank, a teller assisted me, saying that the complaint has been lodged and when the atm guys check the atm they will see that there is a balance...

Read full review of ABSA Bank and 31 comments

ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ABSA Bank?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ABSA Bank Customer Service. Initial ABSA Bank complaints should be directed to their team directly. You can find contact details for ABSA Bank above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ABSA Bank. Discuss the issues you have had with ABSA Bank and work with their customer service team to find a resolution.