Abn Amro Bank - Over paid!I am , assumingly, the most pathetically served credit card customers for ABN AMRO in UAE.
United Arab Emirates
For the last 18 months, I could not access my card details thro call centers, and my several visits to ABN AMRO BANK in Dubai did not yield any results and only bad thing I did was to continue as a customer. I have over paid many a months because of the bank's mistakes for the simple reason that they do not still have access to my Card Details due to a non ending IT problem. Several times i was offered a reversal and not once I actually received and I ended up and ending up paying penalties month on month coz the executive says "make the payment and in two three days we shall ressolve and reverse it". I am searching for some one in the whole ABN AMRO system who could responsibly give me an explanation for this harassment.
For one last time I visited ABN AMRO a week ago and as usual and as per the instruction of your executive, Ms *********, I paid,a non spent 590 AED, which again I was promised a reversal and a call from Customer service two to three days ago and no one has called yet. I left voice mails but no response.
What did I do i deserve this worst treatment??? This is by all means my last valid attempt to see if there is one responsible person in ABN who is bothered about customer service. I have no dues and I am going to close my card and for sure, would pass on this information to all my circles explaining the harassment I went thro.
Sadly with loads of pains,