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AARP / Expedia / overcharging

1 United States Review updated:

We booked our 'discount' week at a hotel through AARP-Expedia online. After spending one night, the very nice desk clerk asked us if we had made the arrangements through Expedia/a travel agent or with a group for a specific reason? When we told her no, she informed us we were paying almost $200 more than their weekly rate for our 7 night stay that we booked online. So much for a discount!! I will not use again.
PS- watch your car rentals as well. Same trip: when we picked up the car, they were going to charge us $300 for a car I got online for $190. We didn't figure it all out until we got in car and compared iPad online confirmation to receipt. Went back inside and heard, "this never happens". Needless to say, we waited until we got the same car for the cheaper price. But how many people do not pay attention?????? RIP OFF!!

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  • Tr
      22nd of Aug, 2010
    0 Votes

    AARP?Expedia offer hotels at lower cost. This is far from the experience we had on a trip out west. We booked a room in Vernal, UT (the Landmark Inn - an excellent hotel/motel) several weeks before our trip. Our credit card was charged 131.98 including tax for one night. When we arrived at the hotel their sign advertised rooms at $65 single. The account that we were handed by the hotel was for $92.96 including tax for the room. The charge from AARP/Expedia was $131.98. This is an upcharge of at least 43% by AARP/Expedia. All dealings with AAARP/Expedia are through India. We were told this was the "hotels fault".
    We also had a need to cancel a hotel on the trip. We could not get AARP/Expedia to do anything as their "system was down" for 2 days. We contacted the hotel directly and they were more than helpful in cancelling the room, but we were told that they could not do anything about the $25 per night that AARP/Expedia would charge for the cancellation. Again all contact with AARP/Expedia on athis issue was through India, where we were again told that the problem was with the hotel. Since we stayed at this hotel at a later date and raised this issue directly with them, they showed us the cancelled credit card charges to show that they had not retained the $25.
    We recommend that anyone booking travel steer weel clear of AARP/Expedia.

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