3Gstore.com / Customer Service Problem
Very unhappy with this store because of misinformation given by their Tech Services person. He told me that I needed a different adapter for my new air card in order to connect it to my existing antenna (all of my previous equipment was ordered through 3G so it is not like I am trying to mix apples and oranges). The Tech Services person stated that the old adapter would not work with my new Sierra Lightening air card. My old card was the Sierra Mercury.
Mind you, this is the reassuring information 3G has on their web page, "The Mobile Broadband Experts at 3GStore.com have helped thousands of customers put together a solution that suits their exact needs -- We're ready to do the same for you! If you have any questions before ordering... Give us a call at..." Well, I called before ordering and have now discovered that they may or may not correctly give you the information you need.
The part arrived today and to my dismay it was the exact same part that I already had. The part was only $13.00 but the shipping was $7.40! At the time of the order I had asked the sales person to just mail it to me but was told "No, they could not do that it was their policy to only ship by carrier." At the time I felt I had no other choice but to order the part since I had been told that my existing adapter would not work.
When I called 3G to discuss the matter I got little satisfaction. Even though this problem is due to the fact that their tech person gave me totally bogus information they absolutely refuse to do anything but issue a RMA for me to return the part (at my expense) and then will only refund the original $13.00. I feel this is very unfair - they claim it is "policy". One can only assume that their policy is to not stand behind the information their employees give customers and that their policy is to sting customers for exorbitant amounts for shipping small items with no redress for the customer when the error is on 3G's end.