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24 Hour Fitness / unprofessional behaviour!

1 United States Review updated:

I did not use my first week free personal trainer offer that came with my joining 24 hours. I asked if I could use this any other time since I was leaving for a long vacation during and will not be in to use the gym the first week. They said yes, no problem. I came later and talked to the assistant manager and he flat out said I can not use it once I missed it. The worst thing about it is he actually made me feel I made the whole thing up. I would have cancelled my membership right there and then and have gone somewhere else if it was not the investment I have made for the five four years at this place.

This happened to me at Bedford location in Texas. I will look up the managers name and will post it here.

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Comments

  • Jo
      6th of Sep, 2007
    0 Votes

    The "club" on Pico Boulevard in West Los Angeles is the shabbiest run club I've ever experienced. There are managers, assistant managers, assistant-assistant managers and yet...

    1. No one can change the constant rap music after 6PM because "the manager went home".
    2. Equipment goes for months without being repaired.
    3. There is no soap in the showers or sinks.
    4. One of two urinals is usually out of order.
    5. The air conditioning in the gym is OFF and it's over 80 degrees because, get this... the associates upstairs trying to lure in new members are freezing from the air conditioning on that floor. When you suggest they close some of the air conditioning vents upstairs so the gym downstairs can be bearable, they looked at you as if you're from outer space.
    6. Oh, some of the assistants and assistant managers tell you the music can't be changed because it is programmed by the day manager and it's on a computer.
    7. The rap music is so loud that it overpowers your ipod.
    8. The gym itself is filthy.

  • Mi
      4th of Nov, 2007
    0 Votes

    This note is addressed to the membership department.

    My account number is AB79777, I became an employee, and my employment ended in July 2007. When I became a member I was told that my membership would be put on hold, my card was frozen, that was completed several weeks after my employment. I received my new membership card (GY88254) . Since I'm no longer a employee I request that my membership be reactivated. Please let me know of any monies that are due. I hope that I'm reaching a department that will put this in the membership department.

    Michael Brooks!

  • Wo
      30th of Aug, 2008
    0 Votes

    Unprofessional Fitness Business Advertisement

    I am a member at Bally Fitness for 5 years, looking for alternative excellent fitness for enjoying and expanding my workout experience.

    I saw the special offers of 24 Hrs Fitness on Fri morning (08/29/08) on website in the special offer section. It said "1-year pre-paid all club for only $249", the Offer expires 08/31/08. I printed it out, took it with me to my work place; I thought I will apply online when I got back home.

    At the same day, I onlined on Fri evening (08/29/08) 5:40pm, they already took the Ads out from the website. I called to the 24 Hrs Fitness in my local area (Pico Los Angeles), they said that this offer expired on THU 08/28/08 (yesterday). OMG!!! they're all lirer, unreliable people to talk with. I said I had a paper on my hand; however, they still insisted the Offer already expired since THU 08/28/08.

    So, I have only one chance to find out by calling to a number# 1-888-243-5002. I called to this phone# (it's a number for joining the fitness over the phone) in the morning of Sat 08/30/08 10:00am; a representative (a lady) said that this Offer already expired, , , dam it ! stupid ! unprofessional !
    I said that I have a paper on my hand, and it said the Offer expires on 08/31/08. Then I heard she talked with someone near her, she came back to me and said that it already expired; she said "she can't help, sorry!"

    This is very disappointed with the professional fitness business who has many branches over the country and in aboard. The Ads is expired before time it'd be, unprofessional staffs to provide the significant information to support the customers, unwilling to help customers.

    PS:- Very disappointed !!!

  • Jo
      11th of Sep, 2008
    0 Votes

    thanx guys, Im looking for a gym this helped my decision. I live in pembroke Pines FL and there are other gyms more affordable, they are too expensive. I rather join a better gym like ballys or LA fitness with heavier weights and better machines. But i think Ima go to a cheaper one like planetfit or Club fit. thanx

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