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1.0 8 Reviews

FootballTicketNet Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with FootballTicketNet at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FootballTicketNet reviews & complaints 8

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ComplaintsBoard
R
3:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FootballTicketNet The ticket I bought was not valid

Hello.

We bought tickets to a football game In Wembly Stadium, London, England vs Italy, on Oct 17th. We came to this game especially from abroad.The tickets were for me (Itai) and our 13 years old son (Yoni). When we got to the stadium that evening one of the tickets did not work. We tried to get help from Footballtickets staff by email and by phone. They tried to help but didnt susceed. At the cashier we were told the ticket was a fake. Finally, We couldnt enter the game (I couldnt send in a 13 years old child alone, a child that never attended a football game and doesnt know the language and the culture). In the time that passed we were in touch with the staff, they keep telling us they are checking the event. Two months past and they are not giving us the refund and compensation.

Claimed loss: the money we spent on tickets, flights and hotel,distress

Desired outcome: 533 Euro Tickets football game40 Euro Flight Venice-London, Oct 17159 Euro Accommodation, two nights in "Victorian Property"578 Euro Flight London-Tel Aviv, Oct 19500 Euro Distress1810 Euro Total

Confidential Information Hidden: This section contains confidential information visible to verified FootballTicketNet representatives only. If you are affiliated with FootballTicketNet, please claim your business to access these details.

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ComplaintsBoard
R
6:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FootballTicketNet - This is what I sent, still nothing resolved.

Dear FootballTicketNet.com, I am writing to bring a matter of concern to your attention. On 07/11/23, I purchased two football tickets from your website, namely tickets for the away fans of Newcastle United Football Club. However, upon receiving the tickets, it has become apparent that I was sold Borussia Dortmund tickets instead. This misrepresentation...

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ComplaintsBoard
I
6:31 am EST

FootballTicketNet lower your expectation

I would like to warn you from sports ticket's website by the name footballticketnet.com.
This site that looks really nice and the prices looks fairly, but when you buy a ticket and will not know at moment of the reservation exactly where you are sitting u have a surprise waiting for you.
When you receive the tickets you will find that in the "ticket lottery"(that's how they call a situation where they do not really know where you are sitting) you will "win" the worst tickets you could win.
I bought the most expensive tickets that were sold on footballticketnet.com website and I probably will need to buy binoculars to see something
In short, lower your expectations if you decide to book tickets through the footballticketnet.com website or simply order at other Web

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CS Laurie
, US
Jan 04, 2022 4:55 am EST

I paid for a 250.00 pound ticket and 72.00 pounds booking fee for a Best available Single Ticket at least 2 months before the Chelsea Liverpool match. I travelled 4500 miles to see this one match. Only once was i contacted by phone and that was to ask if I was still going to the match! Duh! They say they deliver tickets between 1-2 days before the match. Less than 24 hours I had to email them 3 times to get a response of where is my ticket. They eventually sent a ticket worth 60.00 pounds, which is less than the booking fee, for a ticket in the back corner of the stands. I saw plenty available single seats in the ground however. The worse ticket I could get. Missing half the match and it was a restricted view because you couldn't even see the other corner flag. I feel I have been robbed and way overcharged. However, no refunds so I can only get my refund by warning others about how I was swindled. Always buy from the official club site. Then you can pick your ticket and not be swindled like I was!

Is FootballTicketNet legit?

Our verdict: Complaints Board's thorough examination reveals FootballTicketNet as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, FootballTicketNet stands out for its commitment to quality and security. Clients considering FootballTicketNet should delve into its customer service record to gauge compatibility with their expectations.

FootballTicketNet earns 91% level of Trustworthiness

Perfect Trust Endorsement: FootballTicketNet achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for FootballTicketNet. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for footballticketnet.com can be seen as a positive aspect for FootballTicketNet as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of FootballTicketNet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Footballticketnet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows FootballTicketNet website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for FootballTicketNet have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up FootballTicketNet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While FootballTicketNet has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • FootballTicketNet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
P
1:49 pm EST

FootballTicketNet tickets to tottenham/west brom

We bought 5 tickets to the Tottenham/West Brom game in July and just for a comparison, I went to Tottenham's Web site and ordered the same seats for an upcoming Stoke City game.

Their web site does not offer U18 seats which are available at 50% off from Tottenham's site. The price for the same seats at the Stoke City game are £207 with the added fees. We paid £683 so you might understand how we feel ripped off! We also paid for Level 1 seat and they gave us Level two which they said was an upgrade.

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Sportticketsoffice
Sportticketsoffice
London, England, Greater London, GB
Dec 21, 2023 12:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I really appreciate this excellent posting which have been provided to us. All the given information really helps me A LOT!

Sportticketsoffice
Sportticketsoffice
London, England, Greater London, GB
Dec 15, 2023 1:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I want to to thank you for this very good read! I absolutely enjoyed every little bit of it. Thanks so much for posting this.

ComplaintsBoard
D
1:20 am EDT

FootballTicketNet changed the seat!

I have purchased a football ticket from www.footballticketnet.com and after I paid I received all the confirmations. I really wanted to see the game so I bought long in advance.
Several weeks later I received some of money back and that was strange. I contacted them and asked what was going on and they said that they had to change my seat! They did that without my permission! I got the one the cheapest seats on the back! Are you kidding me?
What an unprofessional service! I will never use this company again, they don't respect their customers at all!

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2:03 pm EST

FootballTicketNet They overcharged me and no idea for what

I ordered 5 tickets to the football game from the company www.footballticketnet.com. I paid money and got info that my tickets would delivered within couple of days. It was real scam, ‘coz they charged me for $50 more and I have no idea. I tried to get info from them, but no one replied. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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1:36 pm EDT

FootballTicketNet I paid large sum for tickets, which I never received

I bought 3 tickets for football final from the website www.footballticketnet.com. I spent so much money, but in result I got nothing. I sent them emails and tried to call, but no one replied to my emails and only machines answered to my calls, but I was able to leave the messages. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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4:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FootballTicketNet Didn't Deliver the Tickets - Refused to Refund

We were 8 persons from Denmark who were in London to watch football and Footballticketnet.com was unable to deliver the tickets to the hotel. When I called the company to figure out the problem, the staff was very rude.
After the trip, they refused to refund the whole amount but only 80 %.
Don't do business with this company!

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M
Mounir Samiee
, US
Jan 09, 2024 10:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought the most expensive 4 tickets available on their website and then I travel with familly from Sydney to Madrid to see the match and just 6 hours before the match start we received our tickets in different rows 2 by 2 in result of that we lost our money and had watch the game from our hotel room . They could not help they did do any thing .

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Frequently asked questions (FAQ) about FootballTicketNet

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Is Football Ticket Net a legitimate platform for purchasing football tickets?

Yes, Football Ticket Net is a legitimate online platform that specializes in buying and selling football tickets for various leagues and events.

Are the tickets sold on Football Ticket Net authentic and guaranteed?

Football Ticket Net claims to provide authentic tickets and offers a 100% money-back guarantee if the tickets are not delivered as described.

How reliable is the ticket delivery process from Football Ticket Net?

Football Ticket Net uses reputable courier services for ticket delivery and provides tracking information, ensuring that customers receive their tickets on time.

Can I trust the customer reviews of Football Ticket Net?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Football Ticket Net.

What is Football Ticket Net's refund and cancellation policy?

Football Ticket Net generally does not offer refunds or cancellations once a ticket purchase is confirmed. However, they do provide a 100% money-back guarantee if the tickets are not delivered as described.

How does Football Ticket Net handle customer support and inquiries?

Football Ticket Net offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Are there any hidden fees or charges when purchasing tickets through Football Ticket Net?

Be aware of any additional fees, such as service or shipping charges, when purchasing tickets through Football Ticket Net. Review the terms and conditions before placing an order.

Can I trust the seating information and stadium maps provided by Football Ticket Net?

While the seating information and stadium maps on Football Ticket Net aim to be accurate, it's essential to verify the details with the official venue or event organizer for the most accurate information.

Does Football Ticket Net offer tickets for other sports events besides football?

Football Ticket Net primarily focuses on football events but may occasionally offer tickets for other sports events as well.

Can I purchase last-minute tickets from Football Ticket Net?

Football Ticket Net may offer last-minute ticket availability for certain events, but this depends on the specific event and ticket inventory.

How does Football Ticket Net ensure the privacy and security of my personal information?

Football Ticket Net uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How can I be sure I'm getting the best price on football tickets from Football Ticket Net?

It's a good idea to compare prices across multiple ticket websites and check for any available promotions or discounts before making a purchase.

Can I sell my football tickets on Football Ticket Net?

Football Ticket Net primarily operates as a ticket reseller, so you may be able to sell your football tickets through their platform. Contact their customer support for more information.

Does Football Ticket Net offer group ticket discounts or packages?

Football Ticket Net may offer group discounts or packages for certain events, depending on availability. It's best to contact their customer support directly for more information.

Are there user reviews available for Football Ticket Net?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with Football Ticket Net.

Can I trust the event dates and times listed on Football Ticket Net's website?

While Football Ticket Net aims to provide accurate event dates and times, it's essential to verify this information with the official event organizer for the most up-to-date details.

Does Football Ticket Net offer tickets for international football events?

Yes, Football Ticket Net offers tickets for various international football events, including Champions League, Europa League, and national team matches, among others.

Can I purchase tickets for football events in other countries through Football Ticket Net?

Football Ticket Net offers tickets for football events in multiple countries, allowing users to purchase tickets for matches taking place outside their home country.

How can I stay informed about upcoming football events and ticket availability on Football Ticket Net?

You can sign up for Football Ticket Net's newsletter or follow them on social media to receive updates about upcoming events and ticket availability.

Does Football Ticket Net offer a mobile app for purchasing tickets?

As of now, Football Ticket Net does not have a dedicated mobile app but their website is mobile-friendly, allowing users to browse and purchase tickets using their smartphones or tablets.

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FootballTicketNet contacts

Phone numbers

+34-911238384 +1 (646) 741-8545 More phone numbers

Website

www.footballticketnet.com

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