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2.0 8 Reviews

Baseball Express Complaints Summary

2 Resolved
6 Unresolved
Our verdict: When using services from Baseball Express with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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8:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Baseball Express baseball express not able to process my order and waiting for the last minute to notify me.

Request# 477450. See last minute notification and my disapointment with service below:

Regrettably, we were unable to fulfill your order, as we are currently in the process of transitioning our entire warehouse and operations from San Antonio, TX to St. Louis, MO along with updating our systems. Due to this process, we have run into some system issues with inventory. Currently, your order is one that has been affected. The inventory for your order is currently in St. Louis but has not been stocked for shipment. Our team is working around the clock to get our St. Louis warehouse fully operational as quickly as possible.

I am disappointed with the service, since this is a Christmas gift for my grandchild and now I hear that the order cannot filled. It makes me wonder, whether I am only hearing this since I inquired on the status of my order. Would I have received and update, if I had not reach out for a status? Are you actually saying that "are currently in the process of transitioning our entire warehouse and operations from San Antonio, TX to St. Louis, MO along with updating our systems". I work in IT and I know that such a big undertaking takes time to plan, schedule and make arrangements to continue service. You mean that at the time of taking my order, you had no idea that you could not fill the order? I would think this would be a loss of business revenue for a big chain? You mean that you don't have an alternate means of continue to filling orders, especially during the Christmas season and Spring sports coming up.

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12:29 am EDT

Baseball Express Unreliable company

I have purchased things from www.baseballexpress.com several times now but my recent shopping experience was a total disaster! Back in March I have placed an order with Baseball Express and it is now July and I received nothing yet!
Customer service is absolutely useless, they keep claiming my order is on its way but I don't believe them. Four months already passed and I doubt that I'll ever receive anything!
I would've never deal with this terrible and unreliable company. Loved them and bought a lot of things from them in the past but this was the last straw!

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7:06 am EST

Baseball Express The company didn't deliver orders and each time I had problems with them

I tried to purchase from www.baseballexpress.com, but each time I didn’t get the order. For the first time, the order was on back order and the company returned money back. The second time, I waited 4 weeks and suddenly the seller cancelled my order and didn’t refund. I am sick of arguing with him and would like to return my money back only. I won’t buy from them again, so please be careful with this company.

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Is Baseball Express legit?

Our verdict: Complaints Board's thorough examination reveals Baseball Express as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Baseball Express stands out for its commitment to quality and security. Clients considering Baseball Express should delve into its customer service record to gauge compatibility with their expectations.

Baseball Express earns 94% level of Trustworthiness

Perfect Trust Endorsement: Baseball Express achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Baseball Express. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Baseballexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Baseball Express website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Baseballexpress.com you are considering visiting, which is associated with Baseball Express, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Baseball Express website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Baseball Express's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Baseball Express. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
R
12:12 pm EDT

Baseball Express Baseball bat and gloves for my son's Birthday

Purchased a Baseball and glove for my son's Birthday from BASEBALL EXPRESS. After having difficulty on the on line system I had been trying since noon. The rep Tanisha (I think) assured me that it would be shipped out on Tuesday. I explained it was important and she said when she got off the phone she would go and make sure it got on the truck since it was a little after 1pm. Well it is Friday and they never even shipped it? I asked if I can go get it and they refused. Manager Chuck refused at the warehouse. He explained how very different our parenting skills are and this would not be a problem for his kid- not getting a gift from his parents and all. When I asked for his manager - she's not in. I can leave a message.
Wow! so now my son's bat will not arrive for his birthday. They are there and near Eisenhower and won't let me pick it up. They won't deliver to the store. We are all in SAN ANTONIO. There is nothing they can do for me? Wonderful Service right? I called to cancel and now they say they shipped it and refused my refund. Horrible Heartless people. From CS to manager attitude of we can treat you however we choose. We have the power and you are nothing. My son's birthday is ruined. His package shipped today? It party is this weekend. Its Friday. I can't spend more money. That was it. :(

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4:08 am EDT

Baseball Express They delivered fake order, but I waited 4 months

I was so disappointed in the services of the company www.baseballexpress.com. I have ordered from them, but I placed it in the end of January. I received fake order only in the beginning of May. Seriously, they tried to deliver the order within almost 4 months. How is it possible? The customer services of course know nothing and they can’t help me. The worst place, where to buy stuff.

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10:47 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Baseball Express RIP OFF

I purchased a NIKE bat for almost $400 -- the top flew off when the second batter was using it. They wouldn't take it back at BASEBALL EXPRESS -- I was ripped off for $400!

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Update by Janelle Smith
May 11, 2009 10:50 pm EDT

Baseball Express told me to contact NIKE - NIKE told me it was Baseball Express' responsibility. I'll never order from this place again - and the Customer Service people are RUDE and extremely STUPID -

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yellow789
Dallas, US
May 15, 2010 4:49 pm EDT

Copied directly from their website:
http://www.baseballexp.com/nike-bat/Nike-2011-Aero-Fuse-3-Adult-Baseball-Bat/baseball/lev/6/productId/16988/N/33+36/Nty/1/Ntk/Def/Ntx/mode%20matchallpartial/Ntt/nike%20bat/VCategory/SEARCH_SUCCESSFUL/index.pro

Aluminum/composite bats carry the manufacturer's warranty in addition to our 30-day "No Sweat" Guarantee. If your aluminum/composite bat is defective, the manufacturer requires that it be returned directly to them. Please call the manufacturer toll free for current details. For non-defective aluminum/composite bats, simply return it to us within 30 days, unused and in the original "shrink-wrapped" packaging.

Nike Bats: [protected]

And if you were within the year from the day you bought it, I GUARANTEE nike did not say that. Your pissed off because you are going to have to wait 2 weeks to get your new bat.

ComplaintsBoard
M
4:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Baseball Express Missing Order / Rude Supervisors

I ordered a Throwmax training aid from them on March 9th, 2009. I received the order email on the 9th and then a shipment email on the 10th. In the email it was said that the order was being shipped UPS ground.

Here is their info from their web page on shipping via UPS ground.
STANDARD GROUND SERVICE:

Standard Ground shipping service is via UPS or USPS depending upon shipment weight and destination. Orders under 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard Ground shipments are via UPS.

Standard Ground shipping service is available for orders placed before 4 p.m. CST for in-stock items. In-Stock items that are shipped via Standard Ground service typically arrive within (3-7) business days after leaving our distribution center.

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Backordered items are always shipped via Standard Ground shipping. Standard Ground shipping is not available for US Territories.

After 7 business days I called Baseball Express customer service and was informed that the shipping method I chose was change to a service where UPS delivers it to the regional USPS hub city near me. Now with this new service delivery times are 7-10 business days. I was transfered to a supervisor who didn't pick up my call but sent it straight to voicemail. I called back Baseball Express to inquire on why I was blindly transfered to someone's voicemail. The next rep said that it was their supervisors voicemail and she had already put notes in my call record that she was looking into the missing order and would call me back. This was the second rep telling me this. I waited 3 more business days and still didn't get a call from the supervisor or my order.

I called back on Saturday March 21st and spoke with another rep he informed me that the female supervisor wasn't there but he could let me speak to the current supervisor since he did see the trouble I was having getting my order from the call notes. I then got a supervisor that was rude from the very beginning of the conversation and then he started telling me it was my fault that I didn't have my order, it was my fault for being loud with him which prevented him from sending me another product out to replace the missing order. It was my fault alright; it was my fault for choosing Baseball Express in the first place. After his comment on how he would have sent out a replacement order had I not been so rude and loud to him I chose to request a refund. I was then told of the policy that refunds aren't given out until 14 days from the time of the order. (The fact that they have a policy to cover refunds on missing orders tells me this wasn't the first time they had this problem.)

I asked to speak with his supervisor but there wasn't one to be found on that day. He was acting as the CEO, and phone center supervisor at the same time. I started getting more abuse from this supervisor in that he wasn't the female supervisor and he couldn't account for he lack of action or follow up. He continue on telling me that nothing of this order or this issue I have was his fault.

Just prior to him hanging the phone up in my ear, he did say he was going to refund my money for the missing order. I checked online but no refunds were showing up and I doubt they every will. I am glad this was only a $49.00 loss for me. This company should be taken before a court for fraud but it would have to take more than $49.00 for me to hire and attorney and send this to court. I think that the actions of the supervisors show that they know people can't do anything about it.

I will never buy from Baseball Express every again.

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Concourse Team Express
, US
Jun 15, 2017 9:57 am EDT

We apologize for any issues you experienced with your orders. We are now under new management and have worked hard to implement new processes to offer the best customer service experience we can.

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hamishbond
, US
Jan 20, 2016 2:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered two "Clearance" Baseball Bats for my son. One, for the upcoming Little League Season, the other (Big Barrel) for his subsequent Travel Ball Team. I always order well in advance of the season in the event of unforeseen hiccups or problems. However, the forthcoming problems associated with this online purchase, I had no idea. To get to the chase, three weeks later, nothing arrives. I initially begin sending email after email over a period of a week, due to no reply. Finally, began calling and after being placed on hold for 35 minutes (sitting in my office with the door shut with clients lined up outside getting frustrated as they can only consume so much coffee and donuts), finally, the voice of a disgruntled Baseball Express (aka: Team Express representative) answers the phone. Who cares, I wanted my boys bat I had promised would be coming. I politely (although difficult) explained to the employee of the dilemma and requested immediate shipment. The Baseball Express employee finally confessed that the two items I had ordered were on back order, however, if I could just give him another week, would promise to expedite shipment. I then asked, since when are "clearance" items on backorder? He explained that these bats were part of a former purchase order, sent to the supplier which had not yet been filled. I thought this sketchy, but made sense (I guess when you have to make excuse after excuse each day, you eventually develop a playlist of which ones are the most successful). Needless to say, TWO WEEK later, no bat. I AGAIN make numerous attempts to contact Baseball Express, finally get thought and reach a lady this time. To her credit, she apologizes all over the place, however alerts me these bats have long since been sold and will process an immediate refund (in other words I had been lied to by the gent two weeks ago). I "politely" explained this was not good enough and asked to speak with a manager. No dice. This led to demanding, and finally not being able to even get a name of the manager from her. I informed her that when she has a problem with her paycheck, who does she talk to about this? - THIS is the person I want to talk to. After going through this cat-and-mouse carousel for 20 good minutes, she said there was nothing she could do. I explained that she could absolutely help, she could replace the 2015 “clearance” bats which I had purchased that were either never available or long out-of-stock with their 2016 counterparts. She seemed to become nervous and again stated she would refund my purchase. Finally, I advised her that I had a good friend in the San Antonio area who just happens to work for KSAT, and does news pieces on disreputable companies/businesses in the community; and would be calling in a favor in this particular manner. FINALLY, she puts a manager on the phone who is all “sugar-and-spice”. At this point, I do not want to hear it. The manager offers to give me a 20% discount on the advertised cost of the 2016 bats I suggested for replacement. I explained after the “drill” I have been put through, not good enough and wanted the same deal, for the 2016 bats. He finally agreed. A week later, the 2016 Easton Mako XL -10 arrived, however instead of receiving the 2016 Combat Maxum MAXSL210 -10 Big Barrel, I instead received a Combat B4 Portent PG4SL108 -10 Big Barrel (nice bat, but 1/2 the cost of the Combat Maxum MAXSL210 I had anticipated receiving). Anyhow, I was so relieved to finally end this nightmare, I called it a day. I did however visit another online sporting goods vendor to purchase the Combat Maxum MAXSL210 I had initially promised my son which arrived in three business days (he can use the Combat B4 Portent PG4SL108 as a backup or practice/cage bat). Unless you are buying off the rack from these folks, steer clear of Baseball Express (aka: Team Express) as it appears they are going out-of-business from their business practices, or do not have the capital to expand to meet the demand.

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B Coop
, US
Dec 08, 2015 6:25 pm EST

“Horrible Business!” - I have ordered three times from this place. Only one order was processed. They don't let you know when orders are back ordered or cancelled unless you call. First order was a year ago and took 3 weeks to get someone on the phone. Last order I talked to a manager with no satisfied results. I will not order from them again. They also use the name Teamexpress.com

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Pdjr
San Antonio, US
Jul 15, 2015 1:28 pm EDT

This company has hit rock bottom, I've done a lot of business with them over the years and had never seen it this bad. Ever since they switched to a new "system" there is not inventory at the store and the warehouse is in chaos. It's been 3 months and they still can't get it fixed, at some point you need to go back to the "system" you had or go to another one. Why management and the powers at be let this continue is beyond me, I'll never buy another item from them, just feel sorry for the in-store employees, unless its at the store you'll never get your item and the store has slim pickings.

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IrrateMom
, US
Apr 21, 2015 6:12 pm EDT

I placed an order which showed that it would ship in 3-5 days and should have arrived by 4/14. I checked the order status and all items are now showing on BACKORDER with no delivery timeline available. I've called the customer service number several times without an answer (just continues to ring) and am now trying to call their retail location as the corporate office returns the same ring no answer result.
I'd like to cancel this order but am unable to get a hold of anyone to complete the cancellation request.

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oj yma
, US
Apr 17, 2015 2:57 pm EDT

I too can comment on the BAD no Horrible no LACK of customer service from Baseball Express "Aha" some many other names.
I just wish I would have checked the reviews before I bought from a new company. Lesson Learned! Credit Card Company is stopping payment on the order. Best of Luck to all affected by this lack of customer service.

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johnnyball
Grand Rapids, US
Apr 17, 2015 2:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Thanks everyone for the warnings. I was ready to place an order with this company and decided to call their toll-free customer service number because I had a question. I have been on hold for over 45 minutes now. While waiting I thought I would look into the company. From now on I recommend checking out everyone before making an online purchase. There are scams galore.

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67L48
Frederick, US
Apr 08, 2015 10:24 am EDT

Ordered in March. Partial shipment received. Remaining goods not shipped. Won't respond to emails. All phone numbers give an "all circuits busy" notification. When I called my bank, my bank was able to get through on the [protected]. Makes me think they have some screening software, because I have never been able to get through. I have ~$50 hanging in limbo. We'll see what happens. I've ordered from them over the years, so it's too bad to see them flaming out.

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Coach Darren
, US
Apr 06, 2015 3:09 pm EDT

I placed an order for a bat on 3/14/2015. Needless to say it is 4/6/2015 and they have no idea where the order is in their own facility. I have made several calls into the company and have received ZERO customer service. No one there will take the initiative to get off their chair to resolve the issue. I have already purchased a bat elsewhere since it was obvious that this company wasn't going to come thru with shipping the order and I am still waiting on a refund of $149.99. Based other comments, everyone is having the same issue. I was given the Supervisors' extension and guess what?...Her mailbox is full and cannot accept any more messages. Also, if you are buying something from here, do NOT use paypal. You have more recourse available to you with the major credit card companies. I will never buy anything from this place again.

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Gary Farr
Baltimore, US
Apr 01, 2015 12:09 pm EDT

I am utterly discussed with this company and its ‘Customer Service’. I have been hold for 55 minutes just to ask a question about an order that might or might not ship on the 13th. Today is the 1st – I STILL HAVE NOT RECEIVED THE ORDER! Today I have spent over ten minutes now on the phone with Customer Service and the phone is just ringing and ringing….what a joke. I will NEVER use this company again. I will post as much bad publicity about this company and how it treats its customers as I possibly can within the guidelines of the law. My name is Gary Farr and I am fed up!

ComplaintsBoard
H
12:00 am EDT

Baseball Express Baseball Express is an online sporting goods store and owes me $220.00

On April 22, 2006 I ordered an Easton Stealth CNT -5 Senior League Baseball Bat which was received in the first week of May and billed to my credit card on May 2, 2006. Later that month during a game it was discovered that the bat had a flat side to it and I contacted Baseball express to get a replacement. I was told that the bat was once again on back order and the I would need to return the bat to them and they would send me a new bat. Approximately May 15th I returned the bat back to Baseball Express and received the new bat. On June 2, 2006 I noticed a new charge from Baseball Express for the bat which led me to believe they charge me twice for the same bat since they didn't bother calling or emailing me prior to them charging my account. I immediately contacted Baseball Express and spoke with a Jose who informed me that they wouldn't accept my other bat since it had been used during a game that I needed to send the bat back to the manufacturer. Therefore I received the old bat back, a week later and sent it for a replacement. Once I received the new bat I sent it to Baseball Express for a refund. I sent this bat via UPS on July 6, 2006 and according to UPS it was delivered on July 11, 2006. I noticed on July 13th that the refund had still not been put onto my account so I once again called Baseball Express. I was then informed by Russell that they didn't receive the bat until the 13th, which I know is a lie, and that the refund would be put onto my account either that night or the very next day. It is now the 15th and the refund has yet to materialize. So once again I got onto the phone with Baseball Express and was informed that they never received the bat, when I called them on that lie they claimed that the refunds can only be done once Mark inspects the bat which now won't happen till sometime next week. I told them this was unacceptable and that I wanted my money immediately. I will never recommend this company to another person nor will I ever order from them again.

Can anyone help me?

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yellow789
Dallas, US
May 15, 2010 5:11 pm EDT

Why the hell did you send the bat back to baseball express? Baseball Express doesnt take back used or broken bats. AT ALL, EVER, NO EXCEPTIONS, PERIOD. None of their customer service reps would tell you that. Your blaming a company for not handling YOUR mess up fast enough. That doesnt make much sense.

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