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24 Hour Fitness
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2.0 9 Reviews 305 Complaints
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24 Hour Fitness complaints 305

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1:07 pm EDT
Featured review
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I recently joined 24 hour fitness at 1314 Fulton Ave, Sacramento CA. I joined to have access to the lap pool. I didn’t tour the gym first. That was a huge mistake. I went to the gym to swim a couple of days later and womens locker room was a filthy mess. It wasn’t sanitary at all and many of the toilet stalls where out of order, the showers and floor...

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4:35 pm EDT
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24 Hour Fitness Steam room

I belong to the 24 hour fitness on Austin bluffs in Colorado Springs and the steam room there has been broken for two months now and that’s totally unacceptable there excuse is waiting on the part and each time it comes in it’s the wrong one which is unacceptable also I like that club and I had to go to another club which isn’t 24 hour for the steam room and it’s been down maybe for a day or two but they fix there stuff let’s act like this is an emergency and get it fixed

Desired outcome: Fixed steam room or sell the club as it’s a profitable place

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6:33 pm EDT

24 Hour Fitness Group Instructor complaining

I am instructor working on these facility for over 3 years. I am disappointed with how we are being managed at San Jose, Crane Court.

The floor of the class room is always filthy. No microphones are provided for instructors. There is insufficient equipment for Body Pump class. Insufficient bar clips, and no available mats provided for the members.

Desired outcome: Please provide microphone, clips and mats for the members.

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2:10 am EDT

24 Hour Fitness More than half of machine broken for past 4 month bathroom door latches broken

The 24 hours in California Redwood City is going down the drain n it’s new facility more than half of treadmills are broken for past 4 months and ones work the incline don’t work on them. I have told the staff about it but nothing has change everytime I come back to workout other machines broken. Usually this gym is pack I like using free weights but sometimes it’s pack so I go used machines as back up but lot machines are very unsafe they have broken arm or pins are missing so u can used them broken cables on machines. The bathrooms are grossed they don’t get clean in afternoon they don’t get stock either they have the staff but a lot they just chat in front desk instead someone cleaning bathrooms or restocking it. Bathroom door have no latches in mens restrooms vents for air condition shower have mildew the jacuzzi doesn’t work the pool has broken steps. It’s frustrating,annoying you pay for gym most stuff is broken managers don’t care at this facility I hope some manger headquarters reads their n doesn’t something about it

Desired outcome: For a functional gym that machines work or get replace by new ones that gym gets clean right now it’s disaster

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4:15 pm EDT
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24 Hour Fitness Overall cleanliness of gym facility

I use a gym in Lancaster California. The gym is very unclean, paper strewn throughout the facility. The weights are rarely put back where they came. The actual station as in a bench press will be loaded up weights left by the previous member. Gym etiquette is non existent meaning a person will stay on say the Smith Machine for an entire hour and the worst part being the member will not allow someone to work in with them between selfies and text messaging.

THe manger doesn't appear to care when told of the concerns. The parking lot is equally as disgusting as a homeless encampment. Granted the Landlord should be informed but perhaps reported or asked by the manager or your office to clean it.

Desired outcome: how about reminding people when they enter ,,,a friendly smile and a reminder to put their weights away when they finish. And remind members that besides them are also other members who paid to utilize equipment.

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9:35 am EDT

24 Hour Fitness Cleaning of sauna and pool area

I have been going to 24 hour fitness at, 1314 Fulton Ave.

Sacramento, CA 95825

United States, for about 5 months now. The pool side is completely black, water is greenish, and the saunas smell like sewer. I have brought this up to management many times and am not the only one complaining of foul smells. I have visited Luther 24 hours and it seems to be across the board but this location is getting worse. I know go to another facility but this is the most confident to me. Please don’t look at this as a Karen response and help us clean up our gym.

Desired outcome: Full clean of sauna and pool area.

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6:20 pm EDT

24 Hour Fitness Rude front front desk

Front desk at Pearl City was so rude. We are talking and asking her nicely but she responded us with rolling eyes and no smile at all. Like she’s not happy about her work. I ask her about the charges on my account since April 2019 ? And why there’s a charge? Long time I cancelled my account. She responded first, Oh I don’t know! So, I ask her, Whom I can talk too about my concern? Then she didn’t say nothing. she continue scrolling down and look into the computer. Then she said that oh you should pay the annual fee. I said why? Then she didn’t respond to me but staring at me. Then, that’s the time I told her that oh if that’s the case, why is it the last time we’re here, you ask a payment to become a member?

Girl if you don’t know what is customer service better quit your job. Check your face in the mirror while facing to the customers.

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11:45 am EDT

24 Hour Fitness Management being inept at Team Clean during a pandemic decline and one beginning (Monkey Pox)

I've been a member of 24hour fitness or affiliated with the clubs since 1994. Since I was an undergraduate dating one of its trainers working at the Miramar Rd. Club in San Diego. I have seen managers come and go. I know the standards for TEAM Cleaning and have watched the efforts being carried out well and haphazardly. I have seen managers very astute at providing clubs that members can be proud of. I am very disappointed and wonder how the manager at College Grove is allowed to stay employed after repeated reminders that the cleaning standards are grossly sub par. Covid is waning as people are getting vaccinated, but Monkey Pox creating a possible contamination with touch should create a sense of urgency for all clubs to increase sanitation standards. These pictures were sent to me by a concerned member. I went to check to see if the stall was cleaned. IT HAS BEEN THREE WEEKS NO CHANGES. IF MOLD EXISTS - SO DO SPORES! IF THIS EXITS, SO DOES THE OPPORTUNITY FOR GERMS< VIRUSES AND BACTERIA TO PROLIFERATE. I just paid for PLATINUM MEMBERSHIP FOR A YEAR! IS THIS WHAT MEMBERS ARE PAYING FOR?

Desired outcome: CLEAN, SANITIZE OR REMOVE THE MANAGER WITH ONE WHO WILL DO THE JOB CONSISTENTLY!!!

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4:54 pm EDT

24 Hour Fitness Membership

I was a member for many years, but when covid hit I thought the membership was cancelled, especially when all clubs in Arizona were closed.

Imagine my surprise when I started getting billed again for a membership I cannot use.

I require all billing since the Phoenix clubs were closed to be reimbursed back to me.

Desired outcome: premiums since AZ facilities should be returned to me since I was unable to use the facilities

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5:51 pm EDT

24 Hour Fitness Lack of professionalism.

Well the employee Bree at this location on 6/23/22 at 10:40pm appears she outside of uniform, not wearing name tag denied me access to the restroom due to me being behind on my monthly dues and she also asked me why don’t you go “use it” outside? and said she surprised how “I haven’t used it” on myself after all this time.

This employee claimed to be a manager which would be an actual “travesty” if that be the case, she’s lacking professionalism, very condescending and outright a very disrespectful employee who probably shouldn’t have a job at 24 hour fitness, let alone be a fitness, at the very least with this bad attitude minimally she’s deserves to be at the unemployment line till she desires to have common courtesy and respect.

Everything she did and said is outside of respect and she took things way too far, I should contact legal representation to spoked to this and ridiculed due to me having my account not all the way caught up.

Desired outcome: Employee needs to be reprimanded including termination if the record calls for it and given stern notice of actions being totally unacceptable towards any guest no matter the financial set of circumstances.

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Sulphur7
, US
Jun 24, 2022 6:13 pm EDT

Wow, sounds like she has a stick up her butt.

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12:19 am EDT

24 Hour Fitness Hermosa Beach club is too hot

The management doesn't seem to respond to my requests of putting a fan in the long hallway area of weight machines in order to get some airflow going and cool down the club. It is the most hot and humid club I've ever been in. I have asthma and COPD and it's simply too hot in this club. It's mu home gym and closest to me. This is 24hourFitness not Gold's Gym, Powerhouse Gym, or UFC. This is supposed to be comfortable for everyone. It feels like a sauna in the weight areas. With the hottest temperature here now, it's also a health issue. We need a comfortable environment to workout, not a sweat factory or a sauna in the weight areas. Management does nothing. I've complained no less than 6 times over the past couple of months. They have an available fan that they could bring down and use in this area. But they choose to do nothing. Completely unresponsive management. Very disappointing.

Desired outcome: We need 2 additional fans in the weight areas. The one they have in that area now is broken and they have done nothing to replace or fix it.

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2:44 pm EDT
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I have worked with 24hour fitness for over 3 years. And I have always enjoyed working with 24hour fitness. That is until the new General Manager Clayton Hove, of petaluma came into play. He has consistently berarated me, belittled me, verbally abused me and called me names. I have always done my job to the best of my ability and even stepped in to help...

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3:15 pm EDT
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Until recently this site has been kept clean and repairs made in a timely manner. Recently however the showers in the men's locker room have needed repairs. There are approximately 6 regular showers and one handicapped shower. Two of the shower heads in t he regular showers have been missing for quite a while. This was brought to the attention of one of the...

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2:45 pm EDT

24 Hour Fitness Unsanitary

I have been coming to 24 fitness for over 25 years and I’m a bit fed up with the way people are treating the steam room and sauna and the locker rooms are dirty. They continue to put notes on the doors for not wearing tennis shoes and clothing in the sauna and not one person really gives a damn and management doesn’t care. People are abusing the steam room with putting water in the thermostat and a rag for continuous steam, but it does nothing if you can’t breath. People putti g there dirty shirts and towels in the sauna to dry off. It’s gotten worse even at the super locations.

Not worth 50.00 a month

Desired outcome: Drhook11

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Hermes Torres
, US
May 02, 2022 10:51 pm EDT

This gym at Redondo and hawthorne restroom not clean and the steam sauna.

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12:52 am EST

24 Hour Fitness Discrimination in Hiring Practices

After reading the career pages of your website and being a competitor and member at 24hr for years, I went to interview for a job opening on 3/9/2022

To my shock

Paolo M. - Sales and Service Manager implied I was an untrustworthy random stranger and that he only trusts his employee referrals and refused to interview me.

I'm considering filing with the EEOC and expect an apology from Paolo M.

I also expect the opportunity for employment as advertised on your website.

Paolo M is located at:

500 S El Camino Real, San Mateo, CA 94402

[protected]@gmail.com

Desired outcome: A response to this complaintA Written and verbal apology from Paolo MAn opportunity for employment as advertised on your website.

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9:34 pm EST
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24 Hour Fitness Local management

I am a 92.5 year old member of your gym at Fulton and Hurley in Sacramento for over 2 years. My complaint is that people in your facility do not wear masks as required; and the staff does nothing when I call it to their attention. I am not a selfish person; but my life touches many people in my work as an exercise, balance and physical fitness leader in several senior citizen residences. My life also touches my wife whose work places her in charge of many children. So the situation is not all that simple; and I think it is important that the requirement be enforced. As a third degree Tae Kwon Do black belt, it would be easy for me to enforce the requirement; but injuring another person could land me in jail - not a desirable outcome.

Desired outcome: Have the masking requirement enforced.

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Antonio P
DOWNEY, US
Dec 28, 2021 4:53 am EST
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At Downey / CA location... On or about December 01/21, at the basketball court, somebody broke a window glass that sides to the rear parking lot. As of today, 12/28/21
-AFTER 4 WEEKS!-, the broken glass remains unreplaced. For that reason, the manager decided to close the basketball court. So, we, basketball players have been seriously affected by such a stupid and nonsense decision. Some, as in my case, just go there for the basketball court. Why is it so difficult for the 24 Hour Fitness in Downey - CA to replace a broken glass window? Since when have we become a 3rd world country?
The maintenance guy, with his unfriendly attitude, as usual, unloads stupid explanations, like "Our vendor is having problems finding the right glass".

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7:43 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was working out and my mask fell down over my nose. I suffer from asthma and can't breathe with it fully over my nose during my set. The GM came up with another guy threatening to kick me out or cancel my membership. I told them that I cant breathe with it all the way up. That between sets or walking around the gym I can keep it over my nose…. Hi...

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4:15 am EDT

24 Hour Fitness Life time membership purchased in 2008

Purchased life time membership and they closed all the gyms in all of the USA. False advertising and fitness scam? Attempted to contact them but there is no trace of them. Included a photo of my membership card for evidence and proof of membership.
membership # [protected]

Desired outcome: Want my money back

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11:59 am EST

24 Hour Fitness Lifetime Membership

I have became lifetime a member in 1988 but was going to fitness USA just as a guest with my mom from about 1980 just a couple of times a year I got my membership cause I was going to be traveling an just wanted to see what other states where like they were all wonderful I'm in Fargo now an their is nothing here I was going to be going home for the holidays an was looking forward to going than my mom said they were closed I couldn't be leave it they have been around for so long an in so many state's you I for sure can't afford to buy any membership lifetime or not all the place's around here are just like buying a car for a lifetime if could that I would have a new car I hope
they find a gym that will let us use our memberships

Desired outcome: being able to use my lifetime member at another gym

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6:08 pm EST

24 Hour Fitness Lifetime membership was cancelled without my consent

On 09/22/2005 I signed up for the 24 Hour Fitness lifetime membership to All Fit-lite, Express, Active, and Sports clubs, where I paid $700 upfront for 3 years then would pay $24 every year afterwards. Eventually 24 Hour fitness realized that this was a bad deal for them and only opened Super sports afterwards which I was not allowed to go into since my original membership didn't cover those gyms. However they said that I would be able to keep use use Super sports for an extra $25/month and I would still be able to keep my lifetime membership. I agreed to this and signed up for it. Multiple times, I've canceled the super sport membership and then eventually re-signed up for it again (for college I moved out of state and went to different gyms, so there was no point in me paying for the Super Sport gyms at the time), then finally I signed up for it again where and have kept it the super sport membership active for many years. Now today (12/3/21) I've decided to cancel the super sport membership again since I'm back a a regular 24 Hour Active gym but the front desk person said that my lifetime membership has been canceled?

I have NEVER agreed to cancel my lifetime membership. It would make absolutely no sense for me to ever do it. I believe they did this in an unethical manner and are just trying to bully everyone who bought the lifetime member ship into paying more money. I still have a copy of original contract too so there's no way they can say it's never existed or anything like that. I also never signed anything saying I cancelled my membership.

There are countless of other people complaining about the same exact thing so I'm sure 24 Hour Fitness definitely knows about their ways alreayd.

Desired outcome: I would like my lifetime membership to be active again.

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About 24 Hour Fitness

Screenshot 24 Hour Fitness
24 Hour Fitness is a fitness center chain that offers a variety of workout options to accommodate a range of fitness interests and goals. With locations across the United States, the company provides members with access to gym facilities at any time of day or night, as the name suggests, catering to those with non-traditional schedules or preferences for less crowded gym environments.

The services at 24 Hour Fitness include a mix of traditional gym equipment, such as weight machines, free weights, and cardio machines. Additionally, they offer a range of group exercise classes, including but not limited to yoga, cycling, dance, and strength training. Personal training services are also available for members seeking one-on-one fitness guidance.

For those interested in aquatic workouts, select locations feature swimming pools where members can participate in lap swimming or aqua classes. Basketball courts and racquetball courts are also available at certain facilities, providing additional recreational fitness options.

Members can manage their memberships and class schedules through the 24 Hour Fitness website or mobile app, which adds a layer of convenience to the experience. The company also provides amenities such as saunas, steam rooms, and locker rooms, aiming to enhance the overall gym experience.

24 Hour Fitness caters to a diverse clientele, from beginners to seasoned athletes, by offering a range of membership plans and pricing options to suit different budgets and fitness needs.
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Overview of 24 Hour Fitness complaint handling

24 Hour Fitness reviews first appeared on Complaints Board on Oct 20, 2006. The latest review I was billed twice in March 2024 was posted on Apr 3, 2024. The latest complaint On October 31, 2019, Myself and my husband, signed on a 1-year contract with 24 hour fitness was resolved on Feb 21, 2024. 24 Hour Fitness has an average consumer rating of 2 stars from 314 reviews. 24 Hour Fitness has resolved 76 complaints.
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  1. 24 Hour Fitness contacts

  2. 24 Hour Fitness phone numbers
    +1 (800) 432-6348
    +1 (800) 432-6348
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    Member Services
    +1 (888) 243-5002
    +1 (888) 243-5002
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    Check Pricing / Buy a Membership
    +1 (866) 308-8179
    +1 (866) 308-8179
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  3. 24 Hour Fitness emails
  4. 24 Hour Fitness address
    12647 Alcosta Blvd № 500, San Ramon, California, 94583, United States
  5. 24 Hour Fitness social media
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