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123Print / Cancel/Reorder Scam

1 United States
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My first two order were fine in terms or quality, payment, and promptness. My recent order proved it has no customer service and just wants to scam me. After designing a business card, took a last look and noted error. The system made it so impossible to edit out the error that I exited the site. To my horror an order was placed without my authorization. I immediately contacted chat (useless person with no skill at customer service) and then called. Response: nope, we cannot cancel the order. You have to place a new order and then we will cancel the order. Whaaat? I cannot cancel an order that I did not authorize and now you are demanding I place another order?? I have filed a PayPal complaint. There is no way I am going to place another order with a company that does business like this. The only saving grace in this is that I was planning on ordering more products through them, and have taken my business elsewhere, including business cards. Just awful.

Ro
Jun 22, 2013

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