Comcast / Xfinity review: Xfinity mobile

I have been a customer of xfinity for 5 years and 7 months. I have 4 mobile lines and home internet with you all. I have been on the phone for more then 5 hours with you all since Saturday, May 2nd and have been in the Schaumburg IL store. I have spoken with many people and my call has been dropped. I have spoken with a couple managers including Ava who was rude today at 2pm CST, Rosa and her manager at 4pm on 5/4, Sophia on 5/3 and I have been told repeatedly that my credit score would be corrected back to the score that it was on Saturday before my accounts were moved back together. I went into the Schaumburg store on Golf Rd. and they offered me 2 options with my 4 lines,

$308 per month
Replacing my daughter Aniyah's phone with 17e apple
Setting up 2 watches

$331 per month
Replacing my daughter's Aniyah's phone with 17e apple
Setting up 4 Watches
Upgrading my phone to 26S Ultra (while turning mine in) Kerry

Then once Jose merged my Internet and Mobile account back together under the new address 2229 Kensington, Schaumburg IL 60194 they started saying I had no credit at all and would have to pay for everything in full. Honestly, I would love to have watches, but I just want to replace my daughter's broken phone.

I spoke with Rosa yesterday and her boss and she additionally promised that everything would be fixed by today and I would have a credit score on file again with xfinity. I am asking that you all review my record and all these calls and chats with xfinity to hear all the items I have been told.

I just contact a manager Omar and while I was holding for him, all 4 mobile lines were upgraded to xfinity mobile plus. I do not understand if this is the first step of things getting fixed via Rosa on 5/4, but Omar does not seem to know anything about anything.

I just want what was promised to me. I am a good customer and although I may be late sometimes with my internet, the mobile bill has been coming out of my account automatically and I want to stay with xfinity.

Please respond and please assist. My daughter is autistic, level 1, but refuses to go to school without a phone. I am in tears and just want what was told to me and I promise to make the payments. I have already paid on at least 1 phone a Samsung S24 Ultra and have been making payments on my phone a Samsung S25 plus for at least a year.

Please make this right, I know I am only one small person, but I would be happy to a lifetime member of xfinity and share with the world xfinity employees being honest and keeping their promises. Please review my account.