CB Satellite and Cable TV Comcast / Xfinity Complaints #2-21

Comcast / Xfinity Reviews and Complaints

Comcast / Xfinity review: Worst service ever

George of US

Feb 28, 2026 12:59 pm UTC

Verified customer

Featured review

I contacted customer service to obtain a current Channel Iine-up of MY plan. First I'm told I have an old plan and the information did not transfer over to their new system. Hmmmm - I only had them for 3 years - If they upgraded their systems it seems like an issue on their side that all their customer information did not transfer.
Then I was sent a channel line-up but it was the total line up available in my area - NOT MY LINE-UP .

Their website SUCKS as you cannot find anything you look for and apparently neither can their staff. I've been on line for an hour now - transferred to the third person who now tells me I have the basic plan of 30 channels.
NOT SO - From my account Member since 2022 -
Thanks for being a Gold member.

This service SUCKS

Recommendation: DO NOT USE THEM

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Comcast / Xfinity - Customer Service

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Comcast / Xfinity Contacts

Comcast / Xfinity phone numbers

+1 (800) 934-6489

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Support

+1 (877) 231-8749

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Hospitality - Questions & Ordering

+1 (800) 741-4141

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Ethernet - Customer Support & Care

+1 (866) 429-2321

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Business VoiceEdge - Questions & Ordering

+1 (877) 761-7401

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Business VoiceEdge - Customer Support

+1 (877) 543-3961

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PRI Trunks - Customer Support

+1 (877) 229-5999

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Hospitality - Customer Support

+1 (855) 867-5010

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Upware Marketplace - Questions & Ordering

+1 (866) 950-3789

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Upware Marketplace - Customer Support

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Comcast / Xfinity emails

comcast_privacy@comcast.com

100%
Confidence score: 100%

Support

Comcast / Xfinity address

1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States

Comcast / Xfinity social media
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