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CB Satellite and Cable TV Comcast / Xfinity
Comcast / Xfinity

Comcast / Xfinity review: Worst service ever

G
Author of the review
12:59 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I contacted customer service to obtain a current Channel Iine-up of MY plan. First I'm told I have an old plan and the information did not transfer over to their new system. Hmmmm - I only had them for 3 years - If they upgraded their systems it seems like an issue on their side that all their customer information did not transfer.
Then I was sent a channel line-up but it was the total line up available in my area - NOT MY LINE-UP .

Their website SUCKS as you cannot find anything you look for and apparently neither can their staff. I've been on line for an hour now - transferred to the third person who now tells me I have the basic plan of 30 channels.
NOT SO - From my account Member since 2022 -
Thanks for being a Gold member.

This service SUCKS

Recommendation: DO NOT USE THEM

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
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    +1 (877) 761-7401
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    Business VoiceEdge - Customer Support
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
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    Mar 02, 2026
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Comcast / Xfinity Category
Comcast / Xfinity is ranked 48 among 53 companies in the Satellite and Cable TV category
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customer service is god-awful!
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