Comcast / Xfinity review: Screwups

How do they get away with hiring these foreign agents, and screwing up our account, they changed the payment on my internet, causing the bill to go up 10 dollars, and call in trying to get an agent, almost impossible to speak to someone, and we give our jobs away to these people, this is our government allowing this to happens, and makes me sick of the stomach, They gave me a 11 credit, lol, this issue caused the bill to increase by 10, so there was no credit, on the phone for hours.