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Comcast / Xfinity Reviews and Complaints

Comcast / Xfinity review: Comcast is strangling streaming

Robbo S of US

Oct 16, 2025 3:47 pm EDT

Verified customer

Featured review

I have contacted Xfinity support at least 5 times to complain about screen freezing and delays, especially unbearable during sports broadcasts. The interruptions and delays make it impossible to enjoy the broadcasts. One technical support agent suggested I switch to the slower 2.4 network channel and also said that if I upgraded to the 1 GB speed the problem would be solved. However, the problem persisted and I subsequently cancelled the speed upgrade and its higher cost. Another tech support person suggested I exchange my white tower modem for a more recent model. I have not yet done that but am very skeptical about that fixing the problem. I think Comcast's strategy is to make streaming increasingly problematic to force customers back to their dreadful cable TV packages.

Recommendation: When it comes to Comcast lower your satisfaction expectations.

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Comcast / Xfinity phone numbers

+1 (800) 934-6489

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Support

+1 (877) 231-8749

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Hospitality - Questions & Ordering

+1 (800) 741-4141

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Ethernet - Customer Support & Care

+1 (866) 429-2321

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Business VoiceEdge - Questions & Ordering

+1 (877) 761-7401

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Business VoiceEdge - Customer Support

+1 (877) 543-3961

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PRI Trunks - Customer Support

+1 (877) 229-5999

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Hospitality - Customer Support

+1 (855) 867-5010

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Upware Marketplace - Questions & Ordering

+1 (866) 950-3789

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Comcast / Xfinity emails

comcast_privacy@comcast.com

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Confidence score: 100%

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Comcast / Xfinity address

1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States

Comcast / Xfinity social media
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