ColourPopbroken shadow loose in container. emailed and still no response

I emailed colourpop Tuesday about my product that i received broken in half and sliding around in its container. I tried pressing it down like others have said..but the crack wont seal and it slide around still and was like the formula for that one wasnt good. I first contacted them through facebook messenger and no response what so ever! why have it when they wont respond?! I then when to contact them through customer service. i could not attach pictures for some reason but i had informed them that i did on the facebook messenger. I still not have heard anything from them. This was my first order ever. The product was padded good. But apparently not good enough. I swatched some of the other things i received and love the pigment and such. i just spent $95 on another couple orders combined. They will probably be my last orders since they do not respond ever to customers.

broken shadow loose in container. emailed and still no response
broken shadow loose in container. emailed and still no response
broken shadow loose in container. emailed and still no response

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