Collier's Heating & Air Conditioning’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of customers are dissatisfied with their service and installations.
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Our AC unit in our home stopped working
Our AC unit in our home stopped working. Because I'm 8 months pregnant and have a small child, we needed someone to come out right away. We called Collier's Heating & Air Conditioning and Mary was really helpful. She answered our questions about our home warranty and how it would work with them. She was able to send someone out the same day (June 30th) for a fee of $259. We were okay with that, hoping it would be an easy fix and a same-day solution. Mary was so nice and explained things to us, so we thought this company was trustworthy.
The technician, Robert, came out and did his thing. He said we needed a new compressor, but because our unit was old, it would be more cost-effective to get a whole new unit. We were fine with that. We couldn't do anything that day because we needed to hear back from our home warranty company. So, we decided to have another person come and give a second opinion before making such a big purchase. The guy came on July 2nd at 9 am and by 9:30 am, he had fixed it and our AC was working again. He replaced a part that my husband had seen Robert replace, but Robert couldn't get it to work. Either he connected it wrong on purpose or he didn't know what he was doing.
My husband called the business and said we didn't want to be charged for the emergency visit. The girl on the phone said there was nothing they could do, but they could send someone out for free to check the other guy's work and make sure it was done right. We declined the offer because they missed it the first time and made us wait almost two whole days for it to be fixed unnecessarily.
Is Collier's Heating & Air Conditioning Legit?
Collier's Heating & Air Conditioning earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Collier's Heating & Air Conditioning. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Trustcolliers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the trustcolliers.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Collier's Heating & Air Conditioning protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Collier's Heating & Air Conditioning has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Overview of Collier's Heating & Air Conditioning complaint handling
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