SUBMIT A COMPLAINT

Coles Supermarkets Australiacustomer service representative

1
G Oct 12, 2019

Hi there,
This is in regards to the Coles Supermarket store at Hoppers Crossing, Vic 3029 Australia.
I went to the store around 10:40 pm AEST on 12th Oct 2019 to buy yogurt. The CSR named as Emily was serving 2 customers, 1 at smokes and 1 at grocery, I was the third one. Anyway the only point here was she took 10 minutes to serve us just because the other 2 customers seemed to be friends of her. I've too worked in customer service jobs and do understand the importance of having a short talk with the customers but in this case I found the CSR very rude. Even when I gently informed her about this she didn't care to apologise or about showing some gratitude and just turned her back on me. I am regular customer at Coles Supermarkets and would appreciate some better CSR serving the customers.
Thanks & Regards,
Gagandeep S. Khanna

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