CocoMelody
Reviews and Complaints

The company refuses to take my return of a dress that has not been worn and cannot be altered. I purchased my gown on April 16, 2019 through Sezzle a third party payment plan. My dress arrived on May 30 and I could not zip it up all the way, there was approximately one inch that I could not zip and there was 2 inch gaping in the bust. The beading started to fall off of the dress Could not make an appointment with a seamstress until about 2 weeks after I received the dress and it was deemed unalterable. At this point I was out of the return policy and had no hopes of returning. Now that I am no longer even getting married the company has refused to accept my return at all and will not even exchange it even though the situation was explained to them. They deemed my gown "second hand" even though they would have take it back in 7 days. I can provide photo evidence that the dress has not been worn and that it is poorly made and ill fitting. The suggestion from Ruth in customer service was that I try to sell the gown myself and no other resolution as now the gown is "second hand."

The quality of the dress I received was not at all like the one I tried on in the store. The manager was rude and did not honor the refund policy, even though the dress was of poor quality. I went to the store in October to try on a wedding dress and I loved it so much that I placed an order. However, when the dress arrived, it was nowhere near the same quality as the one in the store. According to their refund policy, if the dress is poorly made or the quality is not up to par, they will provide a full refund if contacted within 7 days. I called on the same day and continued to call afterwards, but the manager ignored my calls. When I went to show her the dress in person, she refused to acknowledge the issue and said she would only refund a portion of the cost, excluding the shipping fee to return the dress. The dress cost me over a certain amount, which I paid for with my debit card, but she insisted on only refunding a smaller amount. I couldn't afford that, especially since my wedding was in January, so I had no choice but to accept the dress and leave. As a courtesy, she extended their online sale and refunded me a certain amount, but now I have to buy a completely new dress because the one I purchased from them looks so cheap that I can't bear it. I refuse to go back and argue with the manager, as she is extremely rude and disrespectful. She should not be working in the wedding industry.