CocoMelody
reviews and complaints

As someone who values uniqueness and elegance, I was initially hesitant about ordering my wedding dress online. However, my experience with Cocomelody exceeded all my expectations. The dress I received was not only stunning but also tailored to perfection. The intricate details and quality craftsmanship truly showcased the dedication of the designers. Despite the initial apprehension of not trying it on in person, the dress fit like a dream, making me feel like a true queen. The customer service was exceptional, guiding me through the process and ensuring a seamless experience. I am beyond thrilled with my decision to choose Cocomelody for such an important occasion in my life.

I was a bit nervous about ordering my wedding dress from a company overseas, but I took the plunge and ordered from CocoMelody. And boy, am I glad I did! My dress arrived today, way earlier than I expected. I was able to track the delivery and sign for it, which made me feel secure about my purchase.

The dress itself is amazing quality. It's clear that the dressmakers put a lot of care and attention into making it. The material is lovely and feels great against my skin. The only thing I would say is that the swatches shown online don't quite match what I thought they would. But, that could just be me and my computer screen!

I ordered my dress in my regular size, and it fits perfectly. I didn't opt for the made-to-measure option, but I would recommend ordering as close to your actual size as possible. That way, you'll get a dress that fits like a glove.

Overall, I'm thrilled with my purchase from CocoMelody. I would definitely recommend them to anyone looking for a beautiful wedding dress at a great price.

I had a really bad experience with Cocomelody. I followed their instructions to return my purchase and have proof of delivery from the shipping company, but they are claiming they can't find it. They say that UPS is lying and they haven't received it, and they won't refund my money. I've shown them proof, but they just send me photos of their parking lot with mountains of packages! I don't believe they've even gone through those mountains to be able to know whether or not mine is there. They keep asking me about shipping insurance to pawn the responsibility off on the shipping company. The shipping company delivered the dress and it is Cocomelody's responsibility to refund my money at this point. I bet they try to pull this with everyone to get out of refunding people! Buyers beware!

I am really disappointed with Cocomelody. I thought they were a good company, but now I'm not so sure. I followed their instructions to return my purchase, but they are not taking responsibility for it. They keep blaming the shipping company and won't refund my money. I have proof of delivery, but they won't listen to me. It's really frustrating.

I think Cocomelody needs to take responsibility for their mistakes. They should refund my money and make things right. It's not fair to treat customers this way. I hope they learn from this and improve their customer service.

Overall, I would not recommend Cocomelody. They are not trustworthy and don't take responsibility for their mistakes. If you're looking for a good company to buy from, I suggest looking elsewhere.

The dress I received from CocoMelody was not up to par. I noticed a crooked back seam that was off by 2 inches, which was very noticeable due to the beading. Additionally, there was a bulge in the backside of the fitted dress that was not flattering. The arm seams were tight around the outside, but loose in the back between the shoulder blades, which made it look floppy and sloppy.

The dress had an elastic band around the ribcage to pull it close to my body and accentuate the bust line, but it was 5 inches too big. The side seam on the hip bulged out on the right side and wouldn't lay flat without being altered. The fabric had so many layers around the midsection and hips that it felt like a diaper was wrapped around my hips and waist. To top it off, there was a rip on the inside of the dress.

I had to spend an additional $500 to alter the dress, even though I had paid for custom sizing. When I notified CocoMelody about the issues, all I got were excuses about "slight alterations" being needed even with custom sizing. To make matters worse, they removed my review from their website.

Overall, I was very disappointed with my experience with CocoMelody. The dress I received was not worth the money I paid for it, and the customer service was lacking. I would not recommend this company to anyone looking for a quality dress.

I was in a real pickle when I needed a bridesmaid dress at the last minute. I had ordered from another company, but it didn't work out. Luckily, a friend recommended CocoMelody to me. And let me tell you, it was a blessing in disguise!

CocoMelody has a massive selection of dresses in all sorts of colors and sizes. And the prices are unbeatable! I was blown away by the value. But what really impressed me was the customer service. They were patient, friendly, and incredibly helpful. They answered all my questions quickly and professionally. And they were just so darn nice! It's rare to come across such friendly and obliging customer service these days.

To top it off, they even sent me follow-up emails to make sure the dress had arrived and everything was okay. And it arrived earlier than I expected! The dress itself is stunning. The quality is top-notch, and it looks exactly like the picture. The color and measurements were spot on. And did I mention how affordable it was?

I will definitely be using CocoMelody again in the future and recommending it to all my friends. I want everyone to know about this reliable company!

I first heard about Cocomelody when I was searching for a wedding dress online in the summer of 2018. I stumbled upon their Instagram and Facebook pages, where I saw real reviews and photos of other brides in their beautiful dresses. I was immediately drawn to the Linda dress (LD5780) and decided to purchase it during their Black Friday sale.

I opted for custom measurements and was impressed by how CocoMelody went above and beyond to ensure that my measurements were accurate. They even had me send photos of myself with the tape measure for verification before starting on my dress. I was also able to change the lining to a dark champagne color instead of the nude or white options they offered.

The estimated time for the dress to be completed was 60 days, not including shipping. However, I was pleasantly surprised when it arrived about two weeks earlier than expected. The shipping took about three days from the time the label was created to when it arrived at my doorstep. The dress came in a sleek black Cocomelody box and looked very professional. The quality of everything was amazing and it fit me perfectly!

I cannot express how grateful I am to the wonderful ladies at CocoMelody for ensuring that my dress was perfect. I am excited to wear it on my big day in October! The dress is of such high quality that people often assume I spent over $3,000 on it, but I only spent $460! I will definitely recommend CocoMelody to any bride-to-be looking for a beautiful and affordable wedding dress.

I recently bought a bridesmaid dress from CocoMelody and let me tell you, the return process was a complete nightmare. The quality of the dress was very poor and it seemed like it was made very cheaply. I have never had such a difficult time trying to return anything ever in my life! The customer service was very difficult to deal with - it's almost as if they want to make the return process as difficult as can be so you give up and just keep a dress you will never wear! After emailing back and forth for nearly a week, I was finally given instructions on how to proceed with my return. Throughout the email exchange, the customer service representative (who spoke very broken English) kept telling me to take it to alterations and pay money to alter it so I would like it and keep it. I'm sorry, what?! She also kept telling me to use a mailing service which is more expensive than the others, and to buy insurance for my return. She also wrote multiple times that the mail carriers often lose packages and not to be surprised if my return gets lost. Again, almost making it seem like a pain to return it and that they likely wouldn't get it? I've never experienced this in my life!

Despite all of this, I did end up returning the dress via USPS, did not buy insurance, have tracked it at every step of the way, and communicated the status of the package delivery to this customer service rep and asked for confirmation on her end when it actually arrived. I received confirmation of its arrival, but I am still waiting for my refund.

Overall, I would NOT recommend anyone to buy online from CocoMelody. The return process was a complete nightmare and the customer service was very difficult to deal with. The quality of the dress was very poor and it seemed like it was made very cheaply. I would suggest finding a different website to purchase from if you are looking for a bridesmaid dress.

I recently visited CocoMelody to try on some wedding dresses. I was greeted by a friendly stylist who helped me find my dream dress. When it came time to order the dress, the stylist measured me and suggested that I order a size 6 instead of my usual size 4. I trusted their expertise and went ahead with the order.

However, when the dress arrived in the mail, I was extremely disappointed. The quality was poor and the bust area was oddly shaped and stiff. To make matters worse, the dress was also too big. I reached out to customer service and was told that I could either get alterations or return the dress with a 30% restocking fee.

I was never made aware of this policy and was frustrated that I had to pay extra for alterations or risk losing a significant amount of money if I returned the dress. I feel like CocoMelody lied to me about the size I should order just to make more money off of alterations. It's unprofessional and unfair to customers.

I have been going back and forth with customer service, but at this point, I am considering taking legal action against them. If they have such a strict policy on returns, they should make it clear to all customers who buy in-store. It's not fair to hide this information and then charge customers extra fees.

Overall, I would not recommend CocoMelody to anyone. Their customer service is unprofessional and their policies are not transparent. It's a huge financial commitment to buy a wedding dress, and customers deserve to be treated with honesty and respect.

I recently had an experience with CocoMelody that I feel compelled to share. At first, I was hesitant to purchase my wedding dress online, but after reading some positive reviews, I decided to take the plunge. I must say, the process of giving my measurements through email was a bit tedious, but they were responsive in that regard. However, it wasn't until after I received my dress that I realized they are actually based in China, not California as I had assumed. This explained why my emails were always answered in the middle of the night!

When I received my dress, I was extremely disappointed. It was sent in a plastic mailer with no box or garment bag, and the color of the underlay was completely different than what I had ordered. Instead of champagne, it was peach! As I examined the dress further, I noticed loose threads on every applique and the overall quality was extremely poor. I was heartbroken, as I had spent $650 on a dress that was completely unwearable.

After many frustrating emails, I was only refunded a measly $154. CocoMelody took no responsibility for the poor quality of the dress and I was forced to purchase another gown in-store. I can't help but wonder if the positive reviews on their site are even real, as my experience was so different from what I had read.

Overall, I would strongly advise against purchasing from CocoMelody. While the prices may seem tempting, the quality and customer service simply aren't worth the risk. Save yourself the heartache and invest in a dress from a reputable retailer.

I would not recommend Cocomelody to anyone. My sister had a terrible experience with them. She went to the store to get a dress customized for her wedding. She chose a specific color, but when the dress arrived in Cambodia three months later, it was a different color. Not only that, but the dress did not fit as well as the one she tried on in the store, even though she paid for it to be customized. She tried to contact their stylist, Clay, three times via email, but received no response. She also called them about ten times, but no one answered. Her wedding was coming up in December, and she had to look for an alternative.

After more than two weeks, they finally responded to my sister in late October, but only after we started leaving negative feedback on their social media pages. They asked my sister to send the dress back from Cambodia to LA for a refund. However, when we brought the dress back, their staff told us that the refund was only 70%. We wanted a full refund since it was their fault and it was causing so much inconvenience. The staff told us, "either 70% or nothing," which was rude.

They then deleted my sister's comments off their Instagram and blocked her. They might reply to you on social media in a nice way, but behind closed doors and in private, they do not care. After we left an overwhelming amount of comments, a staff named Abigail emailed my sister that she had to take down all the comments and feedback on their page before they give the other 30% refund.

In my experience, Cocomelody has the worst post-sale customer service I have ever encountered. After taking your money, they do not care about you. People should be aware that what Cocomelody shows you and lets you try on in-store is not the same quality as what you will get after you pay them. It is a shame that they treat their customers this way.

I just had to share my experience with Cocomelody.com because it was such a great one! As a bride-to-be from New Zealand, I was struggling to find a wedding dress that fit my budget. I couldn't justify spending thousands of dollars on a dress that I would only wear for one day. That's when I decided to look online for options. I did a lot of research and read a lot of horror stories about buying wedding dresses online. But then I stumbled upon Cocomelody.com and I was pleasantly surprised.

Their prices were slightly higher than other online sites, but still much cheaper than in-store boutiques. This actually made me feel better about it. I did plenty of research and read as many independent reviews as I could find. I found that most of the reviews were positive, which gave me the confidence to take the risk and order from Cocomelody. I ordered quite early, so that if it didn't go to plan I would still have time to find another option.

I was impressed with how honest they were about purchasing online, that their dresses are made in China (like most dresses to be honest) and that they had physical stores. I also appreciated the chat section where I could ask questions. I did ask several questions about fabric options etc, and the person who responded made contact with the tailor and sent me a quality reply within 24 hours which was great.

I ordered a custom-made dress, so I supplied my measurements. The production time was 30 days, plus 10 days delivery. I was alerted that my dress was completed and being sent out after about 33 days, so pretty spot on, then delivery only took about 3 or 4 days. They provided a tracking number so I could see the progress of delivery at all times. The package arrived just in a plastic bag, so not packaged particularly carefully, but mine was not a creasing fabric so it was ok.

I was extremely nervous at all times throughout my purchase. I was quite anxious that it would be different, poor quality, or just not turn up at all. Opening the dress was exciting and I was so relieved to see that the dress was just perfect! It was exactly the same as the pictures on the website - of course I was aware that the pictures were of tall thin models and I am short and curvy so knew it would look different. But the fabric, style, cut, everything was exactly as I had hoped for. And If I expected the quality not to be great from an online purchase I was wrong. The quality of the fabric and sewing/stitching was fantastic. My mother is a sewer and she was very impressed.

I do need to make some alterations as it is just a little loose on me, however this is entirely my fault as I was generous with the measurements as I was aware that to take it in is easier than it would be to let it out. Cocomelody did say that brides should always expect to make some alterations to make it perfect so I was expecting this. I am very happy with my dress, I feel beautiful in it and I cannot wait to show my hubby to be on my wedding day. I am happy to give the dress, and Cocomelody.com a five-star review!

The company refuses to take my return of a dress that has not been worn and cannot be altered. I purchased my gown on April 16, 2019 through Sezzle a third party payment plan. My dress arrived on May 30 and I could not zip it up all the way, there was approximately one inch that I could not zip and there was 2 inch gaping in the bust. The beading started to fall off of the dress Could not make an appointment with a seamstress until about 2 weeks after I received the dress and it was deemed unalterable. At this point I was out of the return policy and had no hopes of returning. Now that I am no longer even getting married the company has refused to accept my return at all and will not even exchange it even though the situation was explained to them. They deemed my gown "second hand" even though they would have take it back in 7 days. I can provide photo evidence that the dress has not been worn and that it is poorly made and ill fitting. The suggestion from Ruth in customer service was that I try to sell the gown myself and no other resolution as now the gown is "second hand."

The quality of the dress I received was not at all like the one I tried on in the store. The manager was rude and did not honor the refund policy, even though the dress was of poor quality. I went to the store in October to try on a wedding dress and I loved it so much that I placed an order. However, when the dress arrived, it was nowhere near the same quality as the one in the store. According to their refund policy, if the dress is poorly made or the quality is not up to par, they will provide a full refund if contacted within 7 days. I called on the same day and continued to call afterwards, but the manager ignored my calls. When I went to show her the dress in person, she refused to acknowledge the issue and said she would only refund a portion of the cost, excluding the shipping fee to return the dress. The dress cost me over a certain amount, which I paid for with my debit card, but she insisted on only refunding a smaller amount. I couldn't afford that, especially since my wedding was in January, so I had no choice but to accept the dress and leave. As a courtesy, she extended their online sale and refunded me a certain amount, but now I have to buy a completely new dress because the one I purchased from them looks so cheap that I can't bear it. I refuse to go back and argue with the manager, as she is extremely rude and disrespectful. She should not be working in the wedding industry.