The complaint has been investigated and
resolved to the customer's satisfactionResolved Coaster Fine Furniture — Defective product material
resolved to the customer's satisfaction
DO NOT PURCHASE ANY MERCHANDISE FROM CYMAX OR COASTER fine Furniture
I recently purchased a Coaster TV Stands Contemporary TV Console with CONNECT-IT Power Drawer from Cymax. Once I started assembling the console, I noticed upon inserting the nails and screws in the material began to crumble. Once the "so called legs No. 6 were place on with little stability support, I noticed it could barely stand up. I have never, ever brought such a low quality product before. This was my worse experiment. I called Cymax and complained to them what was going on. I was told and I'm inserting Cymax email to me, ----- Original Message -----
From: Cymax Inquiry
Sent: Monday, January 16, 2012 3:58 PM
Subject: Cymax Stores - Order ID: VRC121-5546528 [CaseID:5EB63067-8440-E111-B85B-842B2B42D90A]
Thank you for your order with Cymax Stores.
We recently received your request to return the Coaster TV Stands Contemporary TV Console with CONNECT-IT Power Drawer. We are sorry to hear that you are not fully satisfied with your purchase. Unfortunately, this particular manufacturer cannot accept returns on merchandise that has been assembled /is not in the original packaging, as it is no longer in re-sellable condition. We sincerely apologize for any inconvenience this has caused. If you no longer wish to keep the product, we suggest that you look into selling it locally in order to obtain some of the purchase price back.
Again, I am very sorry that this product did not suite your needs, and we are not able to accept the return.
My only regret I have is not reading Cymax and Coaster Product Review. That was a NO, NO for me.
Based on reviews from other customers regarding Cymax and Coaster they seen to be in the business of ripping off consumer. Both companies need to be sanctioned or perhaps put out of business for selling defective and poor quality merchandise.