Coaster Fine Furniture
Reviews and Complaints

To the original poster.
Why are you buying a major purchase like furniture on eBay?

Bought an office chair for over $400. Executive Leather. The wheels are plastic junk. They bend and break off. The company could care less. They offer to send the same defective wheels. They state it's not their fault they don't make the furniture. The replacement wheels lasted little over a week before the first one fell apart again. I would NEVER purchase ANY item by COASTER.

I recently bought a Coaster Bed. Its a Audrey by Coaster. Its the biggest piece of junk I ever bought. I doubt it will last a year. The wood is flimsy. The bed box is two inches bigger all around then the mattress. They have about 10 nature colored pine looking wood pieces that lay from side frame to side frame to support the mattress, the natural yellow colored wood pieces are visible the entire lenghth of the bed when standing beside the bed. It looks awful! Notice how they have what looks like sponge rapped around the mattresses in all their picture to make up for the over size bed box? Notice how you don't get an angle shot showing you how the mattress fits on the base! Be carful! I suggest buying from a retailer that backs their products and has some quality control in place.

Looking for great furniture is always a hard task for me to do! My brother actually found this company pretty helpful: www.ncfurniture.com. I may have to check them out... My brother usually knows what he is talking about!

I see it here in several stores in the Bahamas, it looks good, but on close inspection it is very cheaply made...got a telephone table, looks good, but when I got it home, notice a minor flaw, but the old adage..."You get what you pay for"!

I would suggest emailing them from the link on their web site
This type of contact usually works best with most companies.

I also have been taken for a long ride with this company, I brought a recliner chair 6 mths ago and the material in the middle of the chair is gathering very bad. I started complaining after 1 month, it has been a nightmare. This chair is not lasting a year for me, I'm very screwed. Stay away from Coaster, They will not help anyone.

Please do not purchase anything from coaster furniture. I purchased a leather sectional from coaster. After 3 months it began to tear at the seams. The leather began to crack. I have been in contact with coaster. After they informed me i would be able to get a replacement they changed there mind and told me they were not responsible. They are liars and there customer service is very rude. I will contact the BBB on them.

I have same experience with beds. Never ever buying Coaster again.

horrible quality

Just as you are posting here to in hopes of helping another poor sole who had a bad experience with a furniture purchase, it would have been prudent to first search that dealer and read their reviews before committing to a purchase.

we need to call the better business on them

I have the same issue
I order furnitures from a local dealer in Dallas since October and is still waiting on some of my furniture
The dealer told me it still not it.
I also have a bad love seat and they will not change it out for me. I was told I have to have the box the furniture came it

Okay so first I go to Comfyco.com to attempt to purchase the Alvardo dining set, beautiful. I go through Google pay and I never receive an email from that company stating if the purchase was confirmed or not even though Google stated they received the order. So after a couple of days (because I made the purchase on a Saturday and they're not open), I call Comfyco and they tell me that they sent me an email telling me that the product wasn't in stock. Never received it, and then he goes on to tell me that he doesn't know when they will have the chairs in stock.
So today I actually look up Coaster Fine Furniture to try and call them direct to see if they have a date or any information on when they would get this item into stores, the lady started yelling at me about how they can't give consumers that information and then hung up in my face. Before that, I tried calling Comfyco again to see if they had any change on information and the guy kept me on hold forever and I was tired of holding on, never got to my question. He answered and put me on hold immediately.
I really feel in love with the dining set but after this, I will find some other place and another set. This is was just too crazy and unprofessional.

Furniture like most other purchases is a balance of sale price and durability. Along with your own personal sense of respect of what you just purchased.

sorry for the misspell but I'm quite frustrated!

OMG! I am totally with you, I received a couch and within a week the foam on the couch bunched up and I was not able to put it back together, needless to say I have called coaster directly and they told me that they don't speak to the customer, only the dealer! why? we are the ones with the products i our home. Anyhow I am sending the couch and loveseat back for them to inspect to see if, yes IF its a defect... really? and so I have to send it back to the dealer and He has to send it ut to them? Not quite sure why they won't come to the house and inspect it, seeing I bought there furniture and giving them business! So my suggestions is TO STAY AWAY FROM THIS COMPANY! Its a total joke!

I am 62 years old, and in this many years, I have never seen worse crap.

just stay away - no return policy, i will put this on yahoo for all to see.

Ordered from a retailer and from the catalog. Prices were excellent. I'm a professional decorator. When the furniture arrived, on time, it was way beyond expectations in terms of quality and appearance. Haven't been able to test it for use though as it's brand new. So far, it's far exceeded anything I could have purchased retail at more than twice the price. If it holds up I'm a permanent Coaster customer.

Just checked BBB and Coaster has an F rating

I bought a beautiful chair, its heavy. Looks awesome,
but hard as a rock! NO COMFORT! 0 FLEXIBILITY!
I Got It From Joss&Main, So I'm going to see how dependable they are to work with on returns!
Hope they are reputable #comegetthischair/rock...

I took delivery of a Formal Dining Room China Hutch. The craftsmanship was horrible. The local store ordered another one. After almost 2 months they delivered a replacement which was just as bad as the first. Do not waste your money on Coastal. The table is beautiful but it has major quality issues also.2c224

I bought a bunk bed from canales furniture about a month ago. Still haven't received it. The weather had a little to do with it. But they are not professional at all! I was asked if I wanted the delivery before 3 pm or after 3pm andI said before 3 pm. They just called me to tell me it will be from 6pm to 9 pm. They are running a business and should be accurate about deliveries. I had plans that are now cancelled. Unless I want to wait until the next week! They also said we were purchasing the bunk bed for 699 with the mattresses included. Then until were signing papers we see that its 699 plus 300 for the mattresses. It ended up being over 1100. Big difference. We wont be purchasing furniture from here again. I bought it from the gran plaza

Forget this item. The company who produces it is very poorly managed. Your shipment will never arrive and then they will charge you ridiculous charges. Fraud alert.

My review is from a business stand point so please read the entire post before replying. As with any company I am sure there are some pieces that are better quality than others and unfortunately that is just business. With that being said and after reading some of the complaints when spending money on something that you are going to look at everyday and want to have a warranty on, do a little bit of research first. Unless you are a retailer you can not buy from Coaster directly, so of course they are going to direct you back to the "authorized" dealer, because that is their client, not you. You might be able to order replacement parts or something small like that, at your own expense, but if you are looking to get your money back or have something replaced for free then yes you have to go through the dealer. Unfortunately what a lot of people don't know or don't think about is that just because there is a furniture store that has a Coaster product in it does not make that store an "authorized" dealer. Many of these places buy customer returns and re-sell them as "new". If this is the case then there is no warranty because the original customer has all ready received their replacement piece or money back and the authorized dealer has received the same from Coaster. If you find furniture that you really like at a good price make sure that the place or person you are purchasing from is an authorized dealer of that brand so you know that you will be covered. All you have to do is an internet search for the brand, I would put quotation marks around some of the words to make sure you get the brands website and not stores that offer that brand, and on the site there should be a place to locate authorized dealers.

As for why don't you complain to the BBB they will notifiy the company of the complaint and then see if the issue is resolved, if not they will mark in their records only they have no true power unless they get massive complaints ie over million then will notify the state attorney general who may or may not start an investigation on the company. they have a warrenty policy that states u have to go to the store you bought it from for warrenty if you want results complain to the company the BBB and your state attorney general when buying furniture check out the MFG Warrenty policies also nuy only from stores that have been in business for a long time check their BBB rating and the MFG BB Rating im about to get in a fight with them for a motion sofa that as failed whitin 9 months of use my exception is I know people in the newspaper business and will take out full page ads showing their products deficiencies and their warrenties also note when trying to claim misrepresentation with the state attorney general you have to show proof and they require you to send full documentation with your complaint before they will do anything document everything I wonder if coastercompanyfurnituresucks.com is available do full page ads on internet showing the companies lack of service and practices the loudest voice will get results Trust me its hard to put a business out of business but it can be done! most companies don't like massive bad publicity on their products

I will not by the dining set planned after reading these reviews. Thank you!

I want to share my complaint with Coaster Furniture...I am a consumer of their products purchased through 2 different furniture stores online. The first one I purchased a nearly $5000. The wood is cracking, finish is blotched, night stand applied crooked, glue dripping, mirror frame cracked. They have NEVER EVER replaced or contacted me back to do anything about this. The store is closed now and I am stuck with this dream bedroom set only to cry every time I look at it! They told me they would send a furniture repair to look at it to see if it can be repaired NEVER have heard a word from anyone! Second I purchased a recliner just TWO weeks ago from another store online (whom by the way I recommend My Pigsty Furniture to EVERYONE, they are an amazing company and stand behind all their products 100%) and the recliner has now broken on this inside. I contacted the furniture store whom in return said that all Coaster Furniture said they would do is send out a furniture repair to see if it can be fixed! HAHAHAHA as if I haven't heard that before right! I am disgusted and angry and appalled by this companies so called warranty or 100% guarantee they claim to stand behind and attach to all their furniture. It makes me sick to my stomach and I will NEVER EVER purchase another piece of furniture from this company again! I have a horrible bedroom set and now a broken recliner and I am still paying for all of it with interest on my loan for the next 3 years! How can anyone do this to someone and get away with it, I wonder? I sure wish I lived close to their facility I would dump it all on their front door step!