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CNDirect Customer Service Phone, Email, Contacts

CNDirect
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1.0 64 Complaints
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CNDirect Complaints 64

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T
12:46 am EDT

CNDirect disappointed!

I have ordered some items from CNDirect in the past and was really happy with my order. My order arrived on time and everything was in a perfect condition. Recently I decided to order something again. Since it was not my first time with CNDirect I was sure that nothing can go wrong. I placed my order and was supposed to get a payment confirmation email and my tracking number, but received nothing! Contacted customer service regarding the status of my order and received no reply!

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M
4:13 am EST

CNDirect impossible to contact the seller due to the problems on the website

I ordered jacket and blouse from the website www.cndirect.com. I chose the items and proceeded to pay, but after that I haven’t received any confirmation info or tracking number. Nothing. I waited and decided to contact the seller, but it turned out that the company has problems with the website. It was impossible to contact them, ‘coz it was impossible to open any page or any section on the website. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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N
4:24 am EDT

CNDirect company fooled me and I got nothing from them

I bought from the company www.cndirect.com. I wouldn’t advise to deal with them. I placed order and indicated the way I wanted to get my order. After that I thought that I would get some info from the seller, but nothing. Completely nothing. No order, no delivery. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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C
4:43 pm EDT

CNDirect we received nothing and the seller only promised to deliver it

We ordered 10 dresses from www.cndirect.com. We decided to arrange the party and these dresses was what we really searched for. We placed the order and paid for it, but the seller didn’t provide any info about it. After 5 days, we contacted him and the seller told to wait several days. So we heard only fake promises and nothing was delivered. Total scam. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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Pauline55
, GB
Feb 29, 2020 1:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The item should of been delivered by the 13 Feb 2020 but I have yet to receive it today is 19 Feb 2020
Here are the order details :
Order number [protected]
Item number [protected]

Ordered from wowcher
Wowcher cew38knd3fgs
My email address is paulineowen1@hotmail.com
I look forward to hearing from you soon
With regards
Pauline owen

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S
Smart watch 2017
, US
Sep 05, 2018 3:47 pm EDT

Cant cotact anyone but it was easy to place a order cn direct already took my money but i still havent received my watch and still cant get ahold of anyone starting to think this site is a rip off never had this experience with ordering off line before now

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chriss163
, US
Sep 05, 2018 11:37 pm EDT

I ordered 6 Fingerling Monkeys over a month ago. Paid 100 dollars. They took my money instantly, but I have yet to see my items. Can't find a phone number. Received no answers to emails! Not happy! Called my credit card company to complain. They said they couldn't find a phone number either. Refunding my money!

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Mstriker
, US
Sep 05, 2018 12:42 pm EDT

Order placed Nov 9th, insurance purchased on shipping and no product. Status just says delivery. No email address to contact. Rip off. I have no way to contact this company to get the issue resolved. Not sure what to do.

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Carrie Hearn
, US
Sep 03, 2018 11:00 am EDT

Ordered a hoodie on November 9th received 1 email stating the product was being processed and the amount I was charged but I still haven't received the product or even a email stating it was shipped.

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KRISTINA.117
, US
Sep 04, 2018 7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to cancel my order and I want a refund. My package was supposed to be delivered already and it still isn't here. I ecen paid extra for the express shipping to ensure ut would be here on time. It was a birthday present and it didn't come in so I no longer need nor want the products. It was a scam and I want my money back.

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Dmiller0724
, US
Sep 03, 2018 11:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Advertised is Fingerlings but it comes as Happy Monkey. Boxes were smashed and I ordered two blue and only received one! I want a refund or some real product! I will NEVER oder from here again!

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Sky on
, US
Sep 02, 2018 6:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

629 chauncey street Brooklyn NY 11207 my phone number is [protected] I mistakenly yesterday on 11/28/17 I ordered 3 Electric power bikes i want to cancel all 3 of my order

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KendraD12
, US
Sep 01, 2018 11:12 pm EDT

I purchased a fingerling on November 23. There is no shipping information or a tracking number. I have also read complaints about the fingerlings not being the real ones. If these are not the real ones then I don't want it. I will need time to find a real one.

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CarolAC
, US
Sep 01, 2018 8:28 pm EDT

Ordered on November 7th paid through Pay Pal Have not received the item and will be asking Pay Pal to return my money. I received one e-mail from them saying it left the origin country. Nothing else.
What a scam!

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Overview of CNDirect complaint handling

CNDirect reviews first appeared on Complaints Board on May 29, 2014. The latest review I am complaining about the customer service received after receiving the incorrect colour product was posted on May 27, 2020. CNDirect has an average consumer rating of 1 stars from 64 reviews. CNDirect has resolved 0 complaints.
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  1. CNDirect Contacts

  2. CNDirect phone numbers
    +86 755 8961 9648
    +86 755 8961 9648
    Click up if you have successfully reached CNDirect by calling +86 755 8961 9648 phone number 2 2 users reported that they have successfully reached CNDirect by calling +86 755 8961 9648 phone number Click down if you have unsuccessfully reached CNDirect by calling +86 755 8961 9648 phone number 6 6 users reported that they have UNsuccessfully reached CNDirect by calling +86 755 8961 9648 phone number
    China
    +1 (323) 524-4006
    +1 (323) 524-4006
    Click up if you have successfully reached CNDirect by calling +1 (323) 524-4006 phone number 0 0 users reported that they have successfully reached CNDirect by calling +1 (323) 524-4006 phone number Click down if you have unsuccessfully reached CNDirect by calling +1 (323) 524-4006 phone number 0 0 users reported that they have UNsuccessfully reached CNDirect by calling +1 (323) 524-4006 phone number
    USA
    +49 152 2150 8097
    +49 152 2150 8097
    Click up if you have successfully reached CNDirect by calling +49 152 2150 8097 phone number 3 3 users reported that they have successfully reached CNDirect by calling +49 152 2150 8097 phone number Click down if you have unsuccessfully reached CNDirect by calling +49 152 2150 8097 phone number 8 8 users reported that they have UNsuccessfully reached CNDirect by calling +49 152 2150 8097 phone number
    Germany
    More phone numbers
  3. CNDirect emails
  4. CNDirect address
    Yaoan industry Zone, XianTian Road, Xinsheng, Longgang District, Shenzhen, 518116, China
  5. CNDirect social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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