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1.0 64 Complaints
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CNDirect complaints 64

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F
7:01 am EST
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CNDirect fingerling

Ordered product in early November and paid for expedited shipping. Received over a month later to discover they are completely knockoff and didn't even say fingerling. I am now stuck with two that were crushed in delivery. I shouldn't have to spend more money to send back. I'm throwing in trash because it's not worth the aggravation to send back to fight for my money back when shipping is non refundable. Do not order anything from them. Complete scam

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1:17 pm EST

CNDirect fingerling monkeys

I ordered three of these fingerling monkeys and I have not received a confirmation or a tracking number or anything. All I have is the receipt of purchase as well as the money taken out of my account. I am hoping these will come in before Christmas? Can I either find a tracking on thus or a refund of my money?
Order number # CNN18V34K
Billed on November 13th
$49.60 including taxes, shipping and insurance.
It also says the ships between 15 and 25 days which is now over the time allotted.

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8:44 pm EST

CNDirect women's hoodie

I ordered a women's hoodie Monday September 20th it was supposed to be here in 6 to 12 business days and it's been 3 weeks and I still don't have it where in the hell is it and where in the hell is the email I was supposed to get when I ordered it I never got one giving me the tracking number or any information it was ordered for a Christmas gift which probably won't happen now Cuz you [censor] think you can rip off innocent people ether send me the hoodie by wensday or give me my money back

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7:39 pm EST

CNDirect fingerlings

I ordered 2 fingerlings one purple monkey and one unicorn on November 22. The money was taken out of my paypal account on November 23rd. I have not received them yet. They are for my 7 year old granddaughter for Christmas
Please inform me of delivery date or refund my money immediately. I expect a reply within 24 hours or I will proceed with legal recourse through paypal.
Transaction # CNNF2F512
Suppose to be expediated 6-12 days.

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5:43 pm EST
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CNDirect lol surprise little sister lot

I had ordered a 3 pack of little sister LOL dolls and when the package arrived the box of the toy itself was messed up. So now I'm going to have to figure out some other way to wrap my daughters Christmas gifts so she won't suspect what it is. But other then that I think that the toys themselves look to be ok and is as they were described when ordered. But I think you could fix this problem by changing the sending package from the white bags to something else more sturdy. Thank you for your time. Sincerely concerned customer

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:06 am EST
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Unfortunately it may have been one bag series of events in transit. To wrap the package, you may want to try putting them in a shoe box or other box first to make it easier. Over the years, my parents would wrap gifts in many different types of boxes to conceal their contents. Shoes, blenders, whatever they could use. It sounds silly but it works.

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Author of the review
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Lovely lady2
, US
Dec 12, 2017 8:13 am EST
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Thank you for the ideas! I will definitely do that just trying to make it look nice for her cuz we have so little all the time. It ways even hard for me to come up with her Christmas again this year let alone able to get her 3 at a time But I had the same thing happen with and item from ebay and they are sending me the box it came in so hopefully I can get cndirect to do the same.. It would mean more then they know to just one little girl.

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:03 pm EST
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Well I wish you luck and hope the two of you have a nice holiday!

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Lovely lady2
, US
Dec 16, 2017 8:58 pm EST
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Thank you.. I hope you have a great holiday too!

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2:37 pm EST
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CNDirect fingerlings

I ordered 2 fingerlings monkeys in November and received 2 happy monkeys instead. I paid for and was led to believe that they were the real fingerlings not some piece of crap knock off. Both came in damaged boxes in an envelope from china with no other information. I had anticipated giving them as Christmas gifts but now can't because they are fake and completely damaged. My credit card was immediately billed for false merchandise and I am now requesting a full refund as quickly as I was charged.
If no response, I fully intend on disputing this charge and filing for a full investigation through my credit card

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1:09 pm EST

CNDirect fingerling monkeys did not receive full order

I ordered 5 fingerling monkeys and only received 3. I emailed CNdirect and have not heard from them and it has been a week. Would like to receive the other 2 monkeys for Christmas presents or I cannot use the other ones that I did receive! Bad customer service or should I say there is not any customer service as the phone number is always busy and cannot communicate with anyone as they do not answer emails! Will never use this rip off company again! Already reported them to the BBB!

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8:47 am EST

CNDirect product order was not received

CNDirect advertised the product, "Fingerlings" at a price of $12.99 each. I ordered 4 Fingerlings and I received Happy Monkey's, which are not Fingerlings. They are a knock off product. In addition to receiving the incorrect product, the company mailed them from China in an envelope which resulted in the packages being very heavily damaged. I have sent numerous emails asking for a refund, willing to return the products and I keep getting replies from "Bree Zhang" asking me to please understand. Her email acknowledges that Happy Monkey's were sent but she tries to say they are the same product. Let me be clear: I would not have ordered this product if it said "Happy Monkey." I made this purchase for my grandchildren well over a month ago with plans of giving these to them for Christmas. I can send you the emails that I have received, as well as, pictures of the product that was sent. They should not be allowed to "substitute" a product at their discretion. They should be held liable to produce the product that they are advertising and selling to the consumer. I want my money back. Donita Almony

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1:50 pm EST
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CNDirect fingerling monkeys

My husband ordered what the website stated were fingerling monkeys; however that's not what was shipped. They were Happy Monkeys and Baby Monkeys and not the original WowWee fingerling brand I ordered. In addition, the package on most of the boxes were tore up. These were bought for a gift.

I'm looking to ship these back for a refund. Please let me know how I can complete this process.

Jessica Phiengthirath

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10:16 am EST
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CNDirect fingerlings

Hello! I placed an order for 5 fingerlings on October 31st and was told the order would be shipped in 12 to 15 business day. My card was debited on November 1st for this order. Today is December 8 and I still haven't received a tracking number or my fingerlings. Therefore, I would like a refund of $83.66 as soon as possible. My next step will be to contact a different outlet do to fraud. My order number is CNNR5322D!

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8:36 am EST
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CNDirect products damaged

Hi,
I recently ordered three toy monkeys and the packaging all came damaged and the toys don't work
this is my transaction number
1J898186NU635222D.
I would like a refund I paid $48.85 through PayPal please contact me regarding this because I can no longer use these products because they are damage. I will contact PayPal if I don't hear back regarding this issue.
Thanks Kelly Holden
[protected]

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5:20 pm EST

CNDirect fingerlings monkeys

I ordered two of these so called fingerlings and they were packaged very poorly not one of those things worked you should be ashamed of your selves a 5 year old boys birthday present he was so disappointed an you will not get any more of my hard earned money I'm also going to make sure to post this any and every where I can to keep this from happing again

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10:37 am EST

CNDirect order delivery

Hello,
On 11/15/2017, I orderes 4 Fingerling Monkeys from your website. The order status has it listed as "delivery." The money for the item was removed from my account in November. When will the items arrive?
Someone is always home in our house, and we have a security camera. Nothing has been stolen from our doorstep, it simply has not been delivered.
At this point I would prefer a refund, unless the order will arrive some time this week.
Thank you for your time and attention to this matter.
Mary Beth Russo

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Racengirl
, US
Dec 07, 2017 7:28 am EST
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I ordered mine in October and didnt receive until first part of December. When I did get the Monkey, it was a knockoff not the real thing that was advertised. I have been trying to work with them for a refund. The only thing they want to do is offer me a $5 refund. I think that is ridiculous considering I was not sent the actual product I ordered.

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K
5:56 am EST

CNDirect fingerling monkey

I ordered two Fingerling Monkeys an 11/4/17 and paid for expedited shipping. I quickly received a payment confirmation, but the product never shipped. I have followed up repeatedly over the last month and they keep advising me to wait another 3 to 5 days. The tracking number provided hasn't changed status since 11/9 saying that the carrier has been notified of a potential shipment. I have asked for my order to be cancelled and that I get a full refund.

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1:33 pm EST

CNDirect no product

filed a request on order / shipping date / tracking number. was promised within 12 hour response. NOTHING ! Order number CNNN8R358 for 2 fingerlings. There was no indication the product was unavailable or backordered. Asked for info, would appreciate response. Will file complaint to credit card company should I hear nothing regarding my order since money was taken weeks ago...

PLEASE SEND INFORMATION REGARDING ORDER.

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8:49 am EST
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CNDirect cnn36vy92

Ordered a Fingerling on November 21st and my order says it's processing - please update me as to when my order will be shipped - and obviously I'm not sure why my entry has to be at least 300 words in order to get attention and be resolved. I just want my order or a refund. My daughter paid for this with her own money and she's very distraught over not having received it. My email address is [protected]@nordan.net. I would appreciate a timely response letting me know when/if the item will be shipped. So that's over 300 words.

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7:08 am EST

CNDirect fingerlings

I ordered three Fingerlings from this company and received two different brands that are knock offs. I have reached out to the company to see if they will refund my money. I am happy to send the Happy Monkey's back at my expense.

I placed this order back on November 17th and was told it would take 6 to 12 business days to arrive. They were shipped on Monday November 20th and arrived 10 business days later. I am unable to find a mailing address but am hopeful that the company will provide one.

I understand from reading reviews that no one received the original product as advertised. I see now that they have updated their web site to read Intelligent interactive monkey and not using the name of Fingerlings.

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4:03 pm EST
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CNDirect fingerling

Ordered 4 fingerlings to be shipped expedited paid extra recieved 1 happy monkey which is broke and a knock off Its been almost 2 months ordered would like a refund or atleast my other 3 fingerlings but the colors i ordered I would like a refund or my 4 fingerlings that i ordered 1 red 1blue 1white 1 purple as i ordered please reach out to me for refund or send my order

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1:33 pm EST

CNDirect fingerlings

I ordered Fingerlings as they were advertised, when they came they were Happy Monkey. I want a refund now! On the receipt on my email they list as fingerlings, but on their website they just say finger monkey, but that is after you already bought them. When they came today all the boxes were ripped apart. I was reading that they are counterfeit and if you even try to reorder them or click on them they say the link has been broken, so they know that they are in trouble. I want me money back.

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Rochelle white
, US
Mar 30, 2018 10:26 pm EDT
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I order three finger monkeys...loved them sooo much! Battery died...got new ones...will not come back to life! Pissed!

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3:43 am EST

CNDirect bought fingerlings nov 7th failure to deliver genuine product

FRAUD!

Purchased 2 fingerlings Nov 7th.
Was sent fake tracking info twice. They keep saying "wait more days" and "delay because too many packages" Now reading that theyre not even sending the geniune fingerlings but rather some knockoff.
At this point I just want to cancel my order but no one will do this. Now conveniently the CS rep "Fiona" is out for the week.

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Overview of CNDirect complaint handling

CNDirect reviews first appeared on Complaints Board on May 29, 2014. The latest review I am complaining about the customer service received after receiving the incorrect colour product was posted on May 27, 2020. CNDirect has an average consumer rating of 1 stars from 64 reviews. CNDirect has resolved 0 complaints.
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  1. CNDirect contacts

  2. CNDirect phone numbers
    +86 755 8961 9648
    +86 755 8961 9648
    Click up if you have successfully reached CNDirect by calling +86 755 8961 9648 phone number 2 2 users reported that they have successfully reached CNDirect by calling +86 755 8961 9648 phone number Click down if you have unsuccessfully reached CNDirect by calling +86 755 8961 9648 phone number 6 6 users reported that they have UNsuccessfully reached CNDirect by calling +86 755 8961 9648 phone number
    China
    +1 (323) 524-4006
    +1 (323) 524-4006
    Click up if you have successfully reached CNDirect by calling +1 (323) 524-4006 phone number 0 0 users reported that they have successfully reached CNDirect by calling +1 (323) 524-4006 phone number Click down if you have unsuccessfully reached CNDirect by calling +1 (323) 524-4006 phone number 0 0 users reported that they have UNsuccessfully reached CNDirect by calling +1 (323) 524-4006 phone number
    USA
    +49 152 2150 8097
    +49 152 2150 8097
    Click up if you have successfully reached CNDirect by calling +49 152 2150 8097 phone number 3 3 users reported that they have successfully reached CNDirect by calling +49 152 2150 8097 phone number Click down if you have unsuccessfully reached CNDirect by calling +49 152 2150 8097 phone number 8 8 users reported that they have UNsuccessfully reached CNDirect by calling +49 152 2150 8097 phone number
    Germany
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  3. CNDirect emails
  4. CNDirect address
    Yaoan industry Zone, XianTian Road, Xinsheng, Longgang District, Shenzhen, 518116, China
  5. CNDirect social media
CNDirect Category
CNDirect is ranked 1208 among 1571 companies in the Online Shopping category

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