The complaint has been investigated and
resolved to the customer's satisfactionResolved Club Velas Vallarta — Lies, scam and rip off!
resolved to the customer's satisfaction
The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to signing the contract we were rushed through to "get us back on vacation." We were told the timeshare we were buying was previously owned and therefore we wouldn't have the right to rescind. Violation of Mexican law.
The sale of our existing timeshare was a condition of purchase at Velas Vallarta. The salesperson misled us about the guarantee to sell our existing timeshare for $60,850. We didn't get the guarantee until we were leaving after signing the contract. The guarantee was for no more than to list the property for sale for $60,850.
We talked about the RCI bonus weeks we were getting. We talked about the cost of $169 or $189 a week. Nothing was said about having to pay maintenance fees first.
We were told we were getting a $80,000 annuity. We then found later it was an "anticipated" annuity.