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charged for non-delivered package a week after product has been available
I preordered a limited edition game package on October 3rd, 2008 at $149.99 and paid an additional $9 for expedited shipping to receive the package the week of its release. The release date for the game was October 14th. There was no notification of any package release or preparation for release even 2 days after its release. The normal edition of the game...
Read full review of Electronic Arts (EA) and 4 commentsshutting down my account
I get a notice saying I have made an illegal move opening my account and will be shut down. I have been playing pogo for years and have never had this problem. Please help!
jackpot investigation
Looking further into the multiple complaints against Pogo and EA games, I decided to keep a detailed record of all "winners" of any and all Pogo Jackpots. My findings were quite interesting:
Of 3, 212 documented $4, 999.99 jackpot "winners, " 2, 859 of them all had screen names using a complete first name and last initial.
Of those, 2, 837 were either inactive very old accounts, or brand new.
Interestingly enough, 2, 944 of 3, 652 jackpot amounts below the maximum were denied to the winner for supposed "fraudulant activity" such as claims of the winner using cheat software, etc. Of the accounts that were paid, most amounts were less than $200.00.
It is my firm belief after much investigation, that Pogo and EA games are mass advertising these massive "jackpots" to lure unsuspecting gamers into purchasing their subscriptions. I believe from my findings that Pogo and EA games in collusion together have created a system of "ghost" accounts and set the jackpots to strike these accounts specifically in most cases to minimize their losses.
The lack of contact information provided on their pages also suggests that they are indeed attempting in every way to be inaccessible to their member community, thus adding to the suspicion that there is definitely some ulterior motives at work.
In conclusion, I'd like to advise any and all Pogo and EA game players to use extreme caution. Their terms and conditions for paying out of jackpot winnings find a HUGE loophole in the online industry, and they use it quite frequently to their own advantage.
The fact that the internet is so vulnerable to hacking is precisely the loophole Pogo and EA needed to exploit their users by claiming their accounts have been hacked in order not to pay out the jackpot. The fact that it is so hard to prove otherwise is exactly why Pogo and EA continue to get away with these claims. The only way to prove 100% beyond a shadow of a doubt is for federal authorities to seize all Pogo and EA softwares, databases and servers and investigate internally. I can pretty much assure you, much to my dismay, that will never happen.
Regards,
TheOfficer
Great investigation. I've been a pogo member since 2004 and I've never run across anyone who has won and actually been given a cash prize before--not even $50--yet I've met plenty of people who have won Pogo hats and various other pogo memorabilia. It seems that in almost 6 years I should have at least "met" 1 cash prize winner. I'm convinced they don't exist.
I've been a member since pogo began. I have never won a jackpot, nor do I foresee winning one. I will say this, for the amount of money we pay per year, you will not find entertainment better than this. So, what if you don't win? You win in the long run by finding friends on here. What's money compared to that?
Hey,
I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.
[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.
[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...
Hopefully this helped!
It does actually say in Ms Netiquette that winners have the option of putting their screenname OR their real first name and surname initial expressly for the purpose of stopping people looking them up.
advertisments
Clubpogo received my moms' order on Mothers Day 2008. Shes's had nothing but problems the lastest being full page advertisments come on the screen. That has not been the case until today. Now she plays for maybe 5 mins. with a Listerine Bottle fazed on the back of the page. Come on guys, sup-
posedly after paying for the exclusive members club. Also when she signs on she no longer gets a full screen of games. It has been reduced by half. I just cannot believe this is a paid subscription. She has another 8 months of this junk...have you found any solutions? Please help?
I cant get on club pogo, I have my new cridit card, its a debit card, its taken and then next time I cant get on, please help. Marys Gone Bingo @aol.com
I can get my way t pogo but I can't play the games, I have lost my run time and cannot get it back tried everything can you help me, your what to do just doesn't work
losing my pogo
Issued Club Pogo 2/2008 and it was disconnected from my PC in August. It was paid up for a year with credit card. They termanated it and gave me a 14 day free trial. I want the club Pogo back on my PC or I want the money put back on my card. It would be greatly appreciated if you could help me with this matter. I'll be waiting to hear from you. Sincerely, Bonnie Reynolds
Read full review of Electronic Arts (EA) and 30 commentsCancel pogo account
How do I resolve the issue of my visa getting charged $39.99 for ea.com/pogo. I don't remember signing up for anything and I can't even contact this place to cancel something I don't remember signing. Please help. I don't want to have to change my visa number but I may have to.
This is garyleetitus, also my screen name.I have sent several complaints to you. there was a charge to my daughters bank account. You have rereplied that it was for renewal which is automatic each year. I was upset about it because I was unaware of this policy and cancelled my account.So just renew it and I will attempt to remove her name from the account.DO NOT MAKE ANY FURTHER CHARGES TO HER ACCOUNT.My email is reelysomethin@ yahoo.com. please reply to this message as soon as possible.
I didnot authorize you to deduct 43.00 from my checking account. I have never paid more than 5.99.
return the money to my account and cancel my subscription.
I didnot authorize you to take 43.00 from my checking account. Put it back and cancel my account
svea13
I no longer use GMmaster card and would like to transfer pogo to a different charge card
Change pogo account .
I would like to cancel my Pogo account
i would like to cancel my Pogo account
i would like to cancel, computer not working.
i would like to cancel Pogo, thanks i couldn`t get in
I have been charged for a game-$39.99 for which I did not request. I have always been billed for POGO Club at a monthly rate of $5.99. I would like this charge removed from my account, and when that has been done --please cancel the account.Thank You. Joyce Popp
mahjong garden not working properly
I am a paying member of Club Pogo at around 3:00 am central time i was notified that the servers would be shutting down. So I closed out my game I was in which was mahjong garden. I knew my dragon was 70 years old and my rank was breathing fire. Two hours later I log in to find that it will not load my previous rank or dragon and that it has begun all over. when you check my stats it shows how old the dragon is but when you log out of the game it starts you all over again.
your games are running slow
I've been a member for some years now and never like this before. It is to slow and not running at all.
The games are running like turtles, the balls are not falling into place.
I've braodband and a new system what's the problem now, fix it. I need my games to work.
rip off artists and thieves
As soon as I received my credit card bill I noted they had charged me $39.99. I did not authorize them to charge my account. I have not visited their website for the last nine months. I sent them an e-mail demanding they refund my money. The charge was dated July 2, I contacted them on August 2nd. They replied the following.
Response (Aditya Govind Awasthi)08/06/2008 09:55 PM
Hi,
Thank you for contacting Electronic Arts.
Unfortunately, due to the nature of our service, we do not offer refunds for the subscription fees for any of our online games. In the event of a cancellation, Electronic Arts will not be able to provide any type of pro-rated refund or extension of unused access time. In order to avoid any charges, customers will need to cancel the billing of their account before the subscription fee has been deducted.
If there is anything else I can help you with please let me know.
Thank you,
Addy
EA Online Support
NOW HOW WOULD I HAVE KNOWN THAT THEY WERE GOING TO CHARGE ME, SINCE I HAVE NOT VISITED THEIR WEBSITE IN NINE MONTHS? THEY ARE THIEVES. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY DO NOT HAVE A PHONE NUMBER LISTED ANYWHERE TO CONTACT THEM, EITHER ON THEIR WEBSITE NOR IN THEIR BILLING ON MY CREDIT CARD. THEY ARE NOT TO BE TRUSTED. DISHONEST.
I've been a member for2 1/2 years and they suspended my membership for reason unknown. I contacted aol to verify my standing and they said I should be good to go but, not so. I still don't know why I was suspended so my next step ios to seek legal counsel pogo is one of the biggest ripoffsIve seen in 67 yrsI will not let my grand kids play it.So beware.
Guys this is EA... known for being greedy *uckers and churning out Triple A tripe games. Avoid like the plague.
It's probably too late now, since your post is almost 6 months old, but for those who recently have had Pogo charge your credit card, call your credit card company and have them cancel the payment. I was an "almost" Jackpot winner in June of 2007 and cancelled my account after Pogo refused to pay me the $2676 I won. Before I left, I made sure to cancel my account so that my Club Pogo account wouldn't auto-renew and removed my billing and credit card information from the site. Within minutes of cancelling, I received an automated email from Pogo, reminding me of the date my account would run out and letting me know my account WILL NOT auto-renew since I have no billing information listed. I also received another email almost two weeks before my account officially ran out. My account was set to run out in November of 2007, but when I got my credit card statement in the beginning of December, I noticed the $39.99 charge on it from Pogo. Knowing I was going to get the run-around if I contacted Pogo to get my money refunded, I called my credit card company instead and cancelled the charges. I also set up a block on my credit card so Pogo could never charge my credit card again. Pogo, of course, tried to dispute the charges, claiming I hadn't cancelled my account before the auto-renew date. Lucky for me, I still had those automated emails from Pogo, proving I did cancel my account in time and had removed my credit card information from their site so that I wouldn't be charged for another year. Since Pogo had tried to dispute the charges, my credit card company sent me a claim form through the mail that I had to fill out, and when I mailed it back, I made sure to include those automated emails from Pogo, which helped me win my case. Pogo hasn't received a cent of my money since, and all this goes to show that Pogo DOES store credit card info (even though they claim they don't), which can make it hard to cancel an account.
my daughter signed me up for a free week pass 1 year ago. And she does not play . but yet her bank card has been charged for the last year and i agree theres no way to get in touch with this company if this was any of us we would be charged with theft by deception or fraud my daughter has to cancel her card just so they cant charge on the account who's going to stand up for us. dona from pa
I want to know how long i will be suspended. And it is not right that the person who got me suspended is still around. and he started it and said the same. they must play favorites. But you can be sure after my subscription is up I WILLNOT be renewing.
I agree that pogo is dishonest. i was harrassed by a player playing Texas hold 'em and when i said something back i was banned. that was very one sided.
I have been with Pogo as a Club Member now for about two months and I love the way I am treated. I KNEW exactly what I was going to be charged yearly and am fine with it. I have met alot a good friends within the Club Family that I would not have been able to have met playing only the free online games. Also, I don't have to have ads always popping up during my games.
All one has to do is read everything they sign before ever giving out any type card/bank information. Any time you enter a card number on the computer you are putting your funds at risk. It's a lesson learned. Just be glad they are not doing it monthly. Be sure to cancell before the year is up or your card will be billed again.
i had similar problem 6.89 was on my credit card that i did not order.it was on 10-23-2008.would like to know what game and who got it.thank you.
[protected] is also another number I found on another site where people complained about pogo.
[protected] Is the number to EA, they own POGO. It not free to call though. Good luck!
unauthorized charges
I paid to join ea/pogo last year. After I joined I could never play chess, either I could not get into a room or it would stop working during a game. The whole thing might freeze up. I would ask for help and never receive an answer. I think for $39.99 a year one should get service for what you pay for. I quit trying to play on their web site and went else where. I completely forgot about pogo until I received my credit card bill today Aug, 2008 and there was another charge for $39.99. I never signed up for recurring charges and never left my card on their web site. The card was expired so should never have been used. I am going to turn them into the FTA and CA Attorney General s office unless I get my money back.
billing error
Sorry i dont talk very well!But i have a complaint to do.you charge me two times my bill on may and july 2008 i want to know for what.Please send me my money 41.99$+tx=43.24$.They charge me on two credit card .master card canadian tire and master card mosaik.Please help me
fraud and scam
Uploaded to new browser version Mozilla/firefox3.01 and could not play my favorite games with my other computer buddies, this is total frustration on constantly being not answered by you guys on how to help me with this problem. Please why are you ignoring me, I paid good money to play your fine outstanding games and now that I am upgraded to a better browser version I was hoping you guys would stay upgraded too!
Thank you for any help you can do.
I agree, All browsers need to do this (IE, Chrome, etc.)
You need to upgrade Java for Mozilla Firefox to work.
Use Internet Explorer; Pogo games don't work properly in Firefox
games freeze
For the last two months, I have been unable to play ANY of the Club Pogo games without my computer freezing and giving me the message "Not Responding". I cannot play a complete game. I do not have this problem with any other site so it is not my computer. Either fix the program or I am not renewing my subscription ~ I've been a member since 2002. I can spend my money at other game sites and play a complete game.
what?
since last mon. nite/tue. am cant get into lotd of games specialy yahtzee also soc hops after spin game freezes. help! help! we both pay good money. HELP!
I have java and tells me that all is working properly yet I cannot play any games or get my badges due to it telling me that I need to update my java plug in...what is going on and how can I fix it? Last weekend I played the games all day and no problems and on Monday this is what it was telling me about the update JAVA plug in
Thank you,
CVande9375@aol.com
I received this e-mail from Pogo when I was having trouble playing and freezing all the time. I installed a different version of Java (Microsoft Virtual Machine) like they said and it works perfectly. Just follow the directions. Hope it helps. Good Luck.
Greetings,
Subject
Reference #: [protected] Subject: Java 1.6.0_03 (Sun Microsystems Inc.) Win...
Discussion Thread Response (Elysia)03/26/2008 02:15 PM
Thank you for contacting technical support. I am sorry that you are experiencing difficulty.
Can you try using the MS Java instead of the Sun Java? Prior to making this change go ahead and uninstall any current version of "Sun Java" under the control panel, then follow the instructions below to set your browser to use MS Java.
-Open Internet Explorer
-Click Tools then Internet options
-Click the Advanced tab
-Scroll down and unselect Java (Sun) "Use JRE 1.5.0_0x for (applet)
-Check the box under Microsoft VM "Java console enabled"
-Hit Apply/OK
Go ahead and try playing the game again.
Here is a link to get the Microsoft Java Virtual Machine. This site is not affiliated with Electronic Arts so if you run into any issues please consult with your system administrator.
$#+@://www.gamecolony.com/msjava.shtml
How to Disable Sun Java and Install Microsoft Java
(Although it's a bit harder to install, Microsoft Java is faster, more stable and provides better graphics.)
To use Microsoft Java, you would need to disable Sun Java first.
How to disable Sun Java:
Open up Internet Explorer and go to the 'Tools' menu located on top of the Internet Explorer window. Here, select 'Internet Options'. Go to Advanced' tab and scroll down until you see Sun Java. Just uncheck the box and hit 'Apply' then press 'OK'. Now your are ready to install your new Microsoft Java.
How to install Microsoft Java:
To install Microsoft Java on your PC, click on the link below and save to 'My Documents' or wherever you normally save.
*&*&://www.gamecolony.com/temp/msjavx86.exe
Double click the file and click install.
After the file is installed, it will ask you to reboot/restart your pc...click yes.
When your PC restarts, open up Internet Explorer and go to the 'Tools' menu located at the top of the Internet Explorer window and select 'Internet Options'. Now go to 'Advanced' tab, scroll down until you see 'Microsoft VM' and make sure all 3 boxes are checked. Now select 'Apply' button and then press OK.
Click on the link below to get an update for Microsoft Java version 10 and save it to 'My Documents' or where you normally save.
+&&@://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/MSJavWU_8073687b82d41db93f4^$a04af2b34d.exe
Double-click the file and install it. After it installs, it will ask you to reboot/restart your PC...click yes.
When your PC restarts, your new Microsoft Java should be ready.
Switching between Sun Java and Microsoft Java Virtual Machine (for Windows ME, Windows 2000, Windows XP)
Both Sun java and Microsoft Java can reside on the same computer without creating a conflict.
Sun Java is updated very often, sometimes weekly. It is still, in general, slower and less stable than Microsoft Java.
(If you are technically inclined: the thread management functionality in Sun Java is less robust than in Microsoft Java which makes Sun Java a far less desirable choice for games for now.)
If you are using Microsoft Internet Explorer, you can easily switch between Sun Java and Microsoft Java (you'd need to have both installed as per above).
The procedure of turning back on your existing Microsoft Java is slightly different depending on which version of Sun Java you have installed. In both cases, you'd need to turn off Sun Java from your Internet Explorer and then Microsoft Java would 'kick in' on its own.
If you have Internet Explorer browser and Sun Java version 1.5.0 and later, you'd need to go to your browser's menus: Tool/Internet Options/Advanced. Here you'd need to find Java (Sun) item and uncheck it & press OK. Then, you'd need to close/reopen Internet Explorer.
If you have Sun Java plugin for the previous version of Sun Java, you'd need to go to Control Panel/Java plug-in/Browsers tab. Here you'd need to uncheck Internet Explorer & press OK. ((On Windows XP, Java Plugin can be in Control Panel/ Other group)
Once you uncheck Internet Explorer from Sun Java Plugin - Microsoft Java should take control upon browser restart. This will only happen IF Microsoft Java is present and correctly configured. If not present/configured, then you can still get it by (1) installing Build 3810 (see above) and (2) installing Windows Updates (see above)
If you have any further questions or comments please simply reply back and we will do our best to address your concern.
Please feel free to contact us back again or visit our help site at help.ea.com
Sincerely,
Elysia
Customer Support Representative III
Electronic Arts
Need further help? Try the 'Answers' area on our support site, *+#=://support.ea.com
payday freecell, freezes up!
Please transfer my pogo account along with my tokens and friends information to the above email address. AOL dropped me without notice and I have lost my friends list and almost 7 million in tokens. I would like to continue to use pogo as I am a paid up member. I was having trouble with a hacker and they gave me a new password. After a week I was dropped without letting me retrieve my information. My pogo account was [protected]@aol.com and my pass word was grandmomrules. If you can set me up as I asked please do not use my new email address as my pogo name. I would like it to read kathy1948. Thankyou
I am a paid member of club pogo and for the last 2 days I have been unable to get on their website thru AOL. The few times I have been able to get on I get bumped off. There is no customer service web or number I can call to resolve this. If this isn't resolved I want my membership fee returned.
I have entered the correct ID and password to get into my pogo games, but they will not allow me to enter.
I have paid for my Pogo membership and now I am unable to play any of my regular games. What is the problem?
I have paid my membership fee and now I am unable to play my regular games.What is going on ?
when-ever i hit play on my pogo games, download java pops up to download then says you already have java ... what is going on ?
i am a paid member and can t get on pogo games
I am a paid member of POGO AND NEED HELP TO GET BACK ON. I can get on free trail but not the paid one, help please.
I have been a paid member of pogo games for years. For the past 2 days AOL has not allowed me to play my PAID FOR GAMES there is no one I cn communicate with to solve this probleem. Pogo continues to try to sell me more games that I do not want I NEED HELP
I joined Pogo a month ago and have no been able to get onto the games . please advise me how to do this, Dlltt213 ...or send me back my money
HOW MANY TIMES MUST i SUBMIT A COMMENT BEFORE I GET A REPLY:"?
fraud & scam
I've posted before about being denied my jackpot win but I wanted to update the "saga". It's now been three months since my win, the BBB has closed my case because I won't accept EA's excuses and EA won't answer the BBB anymore. But just today(7/5/08) I got a letter back from the California Attorney General's office. It's just a form letter but in short it says they will keep the info open and look into EA if they get enough complaints. Go online to California.gov and look for the link to the AG. Everyone who has been cheated complain to them, they will listen if they start to get more complaints! If we all start complaining the EA will have to own up to this.
Hey,
I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.
[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.
[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...
Hopefully this helped!
this is the second time in less than a month that all of a sudden when playing Jokers Poker that I get a pop up box that tells me I am not allowed to play the game, could you please explain to me WHY!, in an intermission there was an ad for free access to being able to play other games and win money, I am getting just a tad tired of the blocks for playing Jokers Poker, I am only playing for fun, why block me out. For heavens sake in Jokers Wild there is no money involved, just fun. Thank you
fraud credit card charges
I had a charge on my cc statement from Pogo.com. I called the my credit card co. to dispute the charge and they gave me a number to call Pogo. I called and they wanted me to give them my number again. (They couldn't pull up the account by my name) I refused so they said they couldn't help me. I called my credit card company back and told them that I wanted to report a fraudulent charge on my account. They said that they would look into it and get back with me. Today, my soon to be ex credit card co. (Discover) sent me a letter that stated the charges appeared to be valid and that I would have to pay the charge. When I contacted them, the only information that EA Sports provided them was my cc number and verification number, which they would have had to make the first charge. They didn't give them a name, a e-mail address, or anything else. To pour salt in the wound, I checked my cc account on line later in the day and I've been charged again. Apparently it's some kind of monthly subscription that someone has given my cc number for. I'm not sure what to do next. I don't play games on line, never purchased anything from this company, and I can't get much help out of my cc co. I do know I'm about to change cc companies in the very near future.
told I cheated, denied prize
I too won a prize, $10, then got an email saying I was being denied for cheating. After almost two months of back and forth with them I have filed a complaint with the FTC. They will not do anything directly but they enter the info online and if enough complaints are received an investigation will be started by the local authorities. Please, anyone who has been denied UNFAIRLY, go lodge a complaint with the FTC. Maybe we can get CA's attorney general to look into why so many people don't get paid.
I have been a member of club pogo for a long time just recently lost the website and haven't been able to get it back I need someone to reset it back on my computer or I want the balance of my money back
I agree with the complaint, foir 2007, I placed the Pogo tokens on their so called raffle, and recieved an email stating I won $50.00, and after responding to their email I was told that i used a cheat program, which is against my nature to do so, I was brought with better values then that, I did not file a complaint with the FTC, but did file a complaint with the Missouri Attorney General's office, when I lived in Kansas City at the time, they told me that was to small of an amount for them to investigate on, so I dropped the issue. I still play at pogo.com aka EAGames, because i've met some nice people, including my future wife, but they should be made to be accountable for their actions, this is outragous behavor, period!
That's great and all but we only wish that you guys would play nicely and fair and we don't want to talk to electronic arts we want to talk to someone from your company the pogo company! to the original poster don't worry the members will be warned..
Hey,
I have some information that hopefully will help you all.
If you wish to contact Electronic Arts/ Pogo it's rather simple.
They have two phone numbers.
[protected] 8 A.M. - 5 P.M. PST Pogo
To use this option, press 0 to speak with an operator and ask to speak with a live representative regarding your Pogo or Club Pogo account.
Your best bet would probably to try to get ahold of Jay Averill, he's the general manager at for Electronic Arts.
[protected] Hour Phoneline Electronic Arts
Select My Account, Make a Payment, Say Yes to using a credit card, press two.
This will get you a live person to speak with...
Hopefully this helped!
games will not load and let me play for the past 2 days
I have tried for the last 2 days to play a game called jungle gin and it takes a long time loading then it will not let me play i would like this fix asap so i can work on my badges i have tried to play other games and i get the same response. Please fix asap.
My Name is Gerald Graham, I got clues but when I went to get Mahjong escape china and another Mahjong one it would not let me have it. It said the country was not right. I live in canada, calgary alberta
pogo allows java to keep me from making my games large enough to see! no point in paying the fee if i cant see the games
i dont understand whyi cant get into beaker creatures on club pogo, always says GAME LOADING and that is as far as it goes.
i also cannot get connected to club pogo, it has been 2 days what is going on? is this site going out of buisiness? help
I cannot log on to Pogo or Club Pogo even though I have been a member for years.
This happened before ; 0all I could get was a sign on screen for new members
I am at witts end with club pogo
I used to play Pogo games but now I cannot. I updated my java to the latest. From what I read it seems that is the problem for many. It is frustrating because I do not know what to do.
Can someone please help me?
it has been 6 months for me not being able to play club pogo i need some one that will tell me or show me how to blay club pogo
My old Java worked fine and always played my games this new crap java won't let me play my games why did java change to screw people out of playing games for free.
I know exactly what the other complaints mean! I just bought a new computer and only a very few pogo games will load. I took the computer back to Best Buy and had the "Geek Freaks" look at the problem. This did no good; they have no idea what the problem is either. We even uninstalled Java and reinstalled it thinking that may be where the problems lie. I have never had good results with the pogo techs either. They talk computer talk like I know what the heck they are talking about. You would need a degree or be Bill Gates to understand their instructions! If I can not resolve my issues with pogo I am going to terminate my membership!
FRUSTRATED
threats and child threats
I have sat in one room playing a game on club pogo that I enjoy. People come into this room and continuously harass and threaten other people. even though it is an uncensored room. they have threatened to kill people, molest their children and use very vulgar names and also racisms. I have contacted pogo continuously about this problem and all they do is send me an automotive response. I have tried contacting them and all i get is a machine. How can they let these people get away with this and not do anything.
This game is very lax in responding to complaints.
We have vulgar people on here, cheaters, , game stallers, among many other problems. Why isnt something done? Also i have won games and have lost points at the end of the game on several occasions. I dont understand why this continually happens. Do you not have monitors? Its not fair and very annoying.
This year they are offering 100 gems upon renewal. I did not get mine and when I contacted them they said I was not eligible because I paid with paypal and did not give them my credit card number which is a big nono on pogo because the site is not secure with the hacking of passwords.
I HAD PAID FOR SUBSRIPTION LAST YEAR. iT SAID IF YOU PAY NOW YOU WILL SAVE $10. OFF FOR I YEAR SUBSCRIPTION. i DID THIS. nOW i GET A NOTICE THAT IT IS TIME FOR MY GUEST PASS TO RENEW AS CLUB MEMBER. dO THEY NOT KEEP RECOREDS OF
CLUB MEMBERSHIPS ?
ABSURDPILLOW
When you win a Pogo prize, such as a coffee mug, they ask you to pay $6.95 shipping for it!
Pogo does not care about what is said in rooms uncencored or not all Pogo cares about is the monthly or yearly billing and money they can get from you. They are good about one thing though and that is when your bill is due they make sure they send numerous emails and if you don't update right when they say you will lose your Club benefits. Pogo also rips players off with ratings they will have your rating go down anywhere from 20 to 30 pts but only allow it to go back up 3 to maybe 10 pts which I see as being unfair when you work so hard on getting a good rating and don't ever win money or anything else because you will be excused of cheating even though the jackpot spins go by themselves unless you click it to stop so how can you cheat on a jackpot spin. All Pogo wants is money money money and won't give back money you win.
unauthorized charges from my checking account
I made a phone call to Electroni Arts with regard to this Club Pogo Account. An account that was set up in my name and money was deducted from my checking account monthly. I do not have a computer at home and cannot access games on my computer during the day, my company does not allow this. They promised to cancel account, return my money and gave me a reference number. The very next day, they withdrew another amount from my account. I'm livid and don't know what to do. I dont' want to close my account that I've had for 16 years, but have no alternative.These people are cheats and liars.
i bought the CD of cricket 2004. it asked for the CD key. i wrote the CD key but is not accepting it. The CD key is
4C9H-Q5EA-R1Z1-XIXM-ROSU
please help us quickly
my email address is adityasrikar4@gmail.com
Electronic Arts aggtressively tries to charge accounts that have been canceled and it takes a great deal of tenacity to correct any of their actions. I would recommend that anyone dealing with electronic Arts use a "safe cardf" available from many credit cards and banks that sets limits and expires before any anticipated furure charges from this obviously unethical company.
EA has billed me for product and services I have oredered but never got.
Sent 7 complaints over 11 days and only response I have gotten explained that point of sales is too blame for not having product sent too me. EA is the point of sale, so basically they stole money from me, and just created a loop to deal with any problems.
About Electronic Arts (EA)
EA's portfolio includes a diverse range of gaming genres, catering to a wide audience with titles in sports, simulation, action, and strategy. Among its well-known franchises are FIFA, Madden NFL, The Sims, and Battlefield, each with multiple iterations and a dedicated player base. EA also offers subscription services like EA Play, which provides members with access to a library of games, early trials of new titles, and additional in-game rewards.
In addition to traditional gaming experiences, EA Games has ventured into the realm of competitive gaming, known as esports, with titles like FIFA and Madden NFL featuring in global gaming competitions.
The company operates under several brand names, including EA Sports, which focuses on sports titles, and EA Originals, which aims to bring innovative and distinctive games from smaller development teams to a broader audience.
EA Games is committed to digital delivery and has its own online platform, Origin, for PC gamers to purchase and download games. The company also engages with mobile gaming, offering a selection of games for iOS and Android devices.
Customer support and community engagement are integral parts of EA's services, with forums, social media channels, and customer service teams in place to assist with player inquiries and feedback.
As a major entity in the gaming industry, EA Games continues to expand its offerings, striving to meet the evolving demands of the global gaming community.
Electronic Arts (EA) Customer Reviews Overview
Overview of Electronic Arts (EA) complaint handling
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Electronic Arts (EA) contacts
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Electronic Arts (EA) phone numbers+1 (650) 628-1500+1 (650) 628-1500Click up if you have successfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number 0 0 users reported that they have successfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number Click up if you have UNsuccessfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number 0 0 users reported that they have UNsuccessfully reached Electronic Arts (EA) by calling +1 (650) 628-1500 phone number
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Electronic Arts (EA) emailscustomerservice@ea.com100%Confidence score: 100%Supporttraceythompson@ea.com99%Confidence score: 99%communication
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Electronic Arts (EA) headquarters209 Redwood Shores Pkwy, Redwood City, California, 94065-1175, United States
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Electronic Arts (EA) social media
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I was recently banned from pogo, , , no one has even told me why!I have no idea why!I've written two letters prior to this one, no one has replied...I spent hundreds of dollars for my mini stuff, and my membership...Also hours and hours playing games for my tokens andbadges I've won...I haven't done anything out of the way EVER, , , I'd love to know what has happened...Someone must have gotten on my account without my knowledge...I do have plans to go on the local new, , , and contact the BBB, , , if this matter is not resolved asap!If it's my name, , , you let me have it and I've had it for months, , , it's the name of a song and lyrics...I just played Everyone Wins Bingo, , , with someone named exoticyathink182...Do you know what exotic means?Well I definetly expect to hear from you like soon, , , or I'm going public with the way I've been treated...I am disabled and this is the only form of entertainment I have...I feel sooo VIOLATED I've NEVER felt sooo violated in my life, , , you have taken hundreds of dollars worth of stuff from me and won't even respond and tell me what I was suppose to have done...I expect to hear from you soon!Or I'll have no choice but to post it on facebook and other favorite web sites I like...and go public on the news, , , and report this matter to the BBB, , , and get an attorney, , , cause like I said I have been violated in the worse manner possible...
Sincerely,
I touchmyself4u
Hello,
If you have problems with Pogo, just write to me. Just click "send emal" and write to me.
Pogo.
Ineed someone to helpme get my clubpogo account to work.
i had 8, 807, 357 now its gone where in the hell is it
i payed 2 times in june what is going on.