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CB Banks Citizens Bank Complaints #342-361
Citizens Bank

Citizens Bank review: lazy understaffed employes ( 1 comment)

W
Author of the review
1:42 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My name is Walter Taylor,
I have been banking with Mellon/Citizens Bank or over 37 years. I have seen the decline in service and the last 2 months have been the last straw. I go to a satellite bank located inside of a Giant Eagle in West Mifflin Kennywood. Very poorly staffed with under paid and rude employees. Today I had a 5:00pm meeting with my realtor to put a cash offer on a forclosure. In presenting a cash offer you are required to include a proof of funds letter. I rush over to my so called branch office to have a short letter drafted . There was only myself and one other person in line and she was still at the desk filling out a deposit slip . I make my request for the letter to the Manager who was the only teller at that time. Chris McCabe. He in forms me that Citizens bank won't allow such a letter. I have personally been given at least 8 of the letters to present offers in the past. About 1month and a half ago my banking statements had a lot of missing information. I once had Chris McCabe as my teller . I asked McCabe to look into this matter the next day or 2 and let me know where the rest of my statement was. He told me to my face I had to many investments to list on one sheet and so I won't be recieving that information. Chris McCabe is the worst branch manager to ever enter the citizens bank managers position he is lazy and only wants to perform the most menial tasks possible and go home. I want everyone to know that if you want service this is not the banking institution to use. I could go on .

Walter Taylor

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The complaint has been investigated and resolved to the customer’s satisfaction.

Keywords:
banking branch office cash offer employees letter meeting proof of funds satellite bank service teller
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BillB5678
Wellsville, US
5 comments
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Jun 25, 2011 4:56 pm UTC

This bank sucks in Pittsburgh too. Mellon Bank can have them back. They're crooks! Go with PNC. They're much better and more professional. Citizens is run by idiots.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
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    Student Loan Applications
    +1 (866) 259-3767
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    Education Refinance Loans
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    Education Refinance Loan Applications
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
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    Wealth Management
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    Existing Business Banking Customers
    +1 (800) 428-7463
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 08, 2026
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 354 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

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