The complaint has been investigated and
resolved to the customer's satisfaction
CitiMortgageloss forbearance

Citimortgage, does not care about helphing people: after they screw-up. I will admit my husband and I were only one month behind in our house note for about 6 mos..I did look into the modification program, but was told, we did not qualify on the company. A few weeks later a REP from citimortgage by the initals of S.H called us and was saying I have been trying to get a hold of you, I with the loss mitigation dept, and i see you were trying to get your loan modified, i told her that was correct, she went on to say she could help us.. My husband and I was excited. she explained to situation about the process goes for the modification program, but left out the details that this would put our mortgage 4 mos behind to qualify. Had my husband and I know this we would have never agreed to do they loss forbearance program. After our 3 mos was over on this program, i was to call S.H back and let her know we complied with everything she told she never answers the phone, after she urged me to call her at the end of my loss forbearance program which only lasted 3 mos. Now S.H will never call us back. Now we have to back pay all this money for the months we were on the loss forbearance program. Citimortgage wants to put us on a repayment program that is almost double our original house note. Who can afford that? we went from paying 774 a month repayment 1299 a month for 6 mos...back to talking about this rep name S.H she is like a ghost now, We are always been told, Your new rep is someone else. By the initals of L.R, but when I called her I was told she works in the umemployment dept of Citimortgage and she's out on medical leave for a while...What is going on no one can ever give us a straight answer, all they ever want to say is I SORRY, will sometimes sorry does not help, they all start out friendly then become rude people. They say yes your acct is current at one moment, then you receive a letter in the mail saying pay, pay, pay this and that amount. When you call they act like they have never heard of that certain rep, or they don't know why that rep told us our loan was updated when that is a total lie. We have called to speak with supervisor and they just want to transfer you to another dept instead of someone going above the call of duty, and doing a little foot work to find out what is really going on. I really just need a rep that is patience, understanding, and compassionate.. and who can give us some idea of. 1 why did rep S.H call and put my husband and I on this program when we do not qualify for the program. 2. Why she never call us back when we call her. 3. Why doesn't anyone knows whats going on with our mortgage. 4. Why do we have to repay all this money when they know we should not have been on loss forbearance program in the first place. 5. Why can't citimortgage come up with a better repayment plan if we or in debt with Citimortgage. Yes you can say im pissed off, but being pissed will now get me any where, I wont stop untill I speak with everyone I can think of including Mr. Obama himself on his loan modification idea.. Sincerely...another Diary of a mad black women


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    CITIMORTGAGE Sucks!!! Oct 11, 2017

    I live in Houston and one of the counties directly affected by Hurricane Harvey. Although I did not lose my home in the storm, I did have damage to the roof and yard damage (fence and trees). Also, I have been unable to work for some time. I called Citimortgage (CM) immediately after the Hurricane while streets were still flooded. I requested a deferment. Initially, CM required that I send all kinds of proof - copies of this and that. I sent a couple of letters and ended up on a forbearance, which I did not want or request. AND, on month 2, I am getting a default notice. CM bought my loan AND I HATE THEM. This is a company that received aide during the Obama bail-out. They are not a people company and should not be around!

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    Lesa Coffey May 17, 2011

    Well get this-My loan was supposed to pay off in April, 2011-I have it set up that they take the payments directly out of my bank account. I received a call yesterday saying that I was past due. I argued with them that my acct. could not be past due, as they automatically deduct it from my bank account. In the end I sent a check by registered and certified mail yesterday for the amount past due. I received a call today that my pay off was twice what it was yesterday. I told them I had sent them the money yesterday by certified mail.I questioned them on why it was now double and they never told me. They just said they would honor what I was told yesterday. So my question is why double the amt and now they show I was 22 days past due and would not take it off my credit report. Oh! MY address was changed due to 911 enhancement and they did not have correct address.

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    TralSmith Dec 30, 2010

    We were told we could modify, then denied. We were told we could do a forebearance, then denied. We've been approved and disapporoved so many times for so many programs my head still spins daily. There is a class action suit -

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