Sioux Falls, South Dakota
United States - 57117-6728
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Citimortgage is requiring me to carry flood insurance 4x's the amount of the remaining balance of the mortgage, which is 4x's over what is required by federal law. The loan document generically says they require flood insurance, but doesn't say the amount - so there was no way to know that they would require more than what federal law requires. The additional insurance will cost me over $1k/year, which amounts to $28k over the remaining life of the loan. The Citimortgage loan is only $50k and the property alone with no house is worth more than that, so there's no risk to their investment. I've got 5x's what Citimortgage has invested in this property, so I have an obvious interest in making sure I carry adequate flood insurance (there is little risk for flood damage and, if it does happen, the damage would be $10k max).
I've gotten nowhere with the insurance division - I can only get ahold of box checkers that say "this is the amount we require". When I try other divisions they just transfer me back to insurance. The supervisor (Constance) who was supposed to call back in 5 minutes never called me back. The next day I finally got ahold of her and as I was explaining the situation she hung up on me. She had my phone number, so if it was accidental, I assume she would have called me back - she didn't call back. Nice customer service! Are they actively trying to make me hate them more?
I'm considering refinancing to another company, but Citimortgage would probably just buy it back and I'd have wasted the refi fees.
I first received a phone call from Citi's customer service in mid-November 2009 and they claimed I did not make my Nov 1st payment. I verified with my bank that I made the payment on Oct 30th. Citi then recognized the payment but indicated it was not credited to my mortgage because it was $62 short. Apparently my record of paying ahead was of no use. I was short because it was the first month my escrow amount increased for the year and I accidentally paid the same amount I always made. The rep then indicated that they would credit my mortgage and all I had to do was make up the payment the following month.
I made my next payment on Nov 30th with the added escrow amount AND more than $90 to ensure the $62 value was covered. I then received another call in early December from another Citi rep, again claiming I missed my Nov 1st payment. I explained my 1st phone call and the rep then noticed the notes made on my account. This rep confirmed that if I made up the difference on my recent payment it would be cleared.
Unfortunately, I just received another call tonight yet again claiming I did not make my Nov 1st payment. After explaining the entire scenario with this rep, I was told the extra amount I paid simply went to my principle and thus the "missing" payment was still not received. I was put on hold for a supervisor. After 35+ minutes of being on hold, going thru 3 more customer service reps who asked how they could help me, I finally hung up to call back in myself. I called in and insisted I speak to a supervisor immediately. I was again put on hold waiting for a supervisor, though fortunately it was less than 5 minutes this time. While talking to the supervisor, there was annoying music playing in the background and I asked the supervisor to turn the music off. The supervisor claimed it was not from his phone and that he thought it was my hold music. With the music continuing in the background, the supervisor admitted there was documentation of all the previous phone conversations and that he would fix the payments.
This entire experience makes me wonder about the competence of CitiMortgage. A reliable customer that pays on time and over the required payments for 2+ years sends one check 4.5% short and is then harassed by several phone calls on nights and weekends. Each time the customer service rep indicating the situation was resolved, only to have another representative call later regardless of the recorded documentation.
attached is the copy you sent me. but there was damage done to the inside of my home and i insist that you...
I have a loan owned by Citimortgage but in July they outsourced it to Bayview Loan servicing. I was unaware...
It has been since February 2009, we initiated communication with CitiMortgage about our loan modification...
I purchased my home in 2006 for 180k got a 5.875% interest rate with taxes and insurance included with my monthly mortgage payments. I have been on time every month since I purchased my home . I have not asked for a refinance or a modification. My recent monthly statement from Citimortgage has a new insurance "windstorm insurance." I called Citi mortgage Mortgage servicing and was transfered to Citi mortgage Insurance because the department I called couldnt help me. The lady I spoke with was very rude insisting this is mandatory. I asked when I was informed, she claims a letter was mailed to me in May of 2009 indicating this new requirement - a complete lie. I asked if she could send me where it states in my loan documents where this is required, she would not. I asked if she could forward the law or where it states it is mandatory she would not. I asked to speak to a manger, there was no manager. Apparently this insurance has been optional - like earthquake insurance - for sometime and now all of the sudden in December of 2009 Citi mortgage is requiring my loan to have it. The additional "windstorm insurance" is $4000 a year, this increases my current payment by 150%. I called my current insurance company and asked if they usually write "windstorm hazard polices" in Fontana, CA, they said no. I called my friend who is an agent he too says he rarely writes these polices but can write me one if I need to have it for my policy for about under $1000 a year. I called my mortgage broker, who is still in business, and asked if he sells "windstorm insurance" with his mortgages, he said no. After I explained my situation to him, he laughed in disbelief and asked me if I was serious. I am very serious, this is no joke. I spoke with over 30 home owners today and not 1 of them pays this type of insurance, nor is it mandated by their mortgage lenders.
I think I am being Scammed here. Is anybody out there having the same occurrence? Let me know, my attorney is taking a look into it tomorrow.
CitiMortgage readily accepted a check for $11, 787.00 from State Farm Insurance that required endorsement by them in addition to the policy holders for damage to their home.
It obviously takes an act of God for them to ge the check back to us in a timely manner. After the contractor completed the project, they sent an inspector to the home to make sure the roof was installed. The inspector had 72 hours to submit the report. I called them on the following Wednesday and they checked the inspectors web site and noted that the inspection was finished. They then informed me that it would take up to five (5) days to process the information and get me check to me. IT TAKES FIVE DAYS TO PROCESS WHAT INFORMATION - The job is complate and I have been paying the mortgage to them on time every month for thirteen years. What a racket to make some extra dollars at my expense.
went to pay of citimortgage at the beginning of september, it took three checks and a month and a half later and two months of extra interest which should of never been paid on our mortgage. they are the ruidest people, know one can tell you the correct amount to be paid, they harrassment three and four times a day they employ people that can, t even speak english. if you are considering a loan with citi mortgage inc, you better think twice. i have never been late on this mortgage know one seams to know what they are doing carolyn from wv
I have been unable to make my mortgage payment since May. I have been in contact with Citimortgage for over three months now trying to get a loan modification. Each time I speak with them I hear the same story, "we are working on a plan for you..." (I'm paraphrasing here, but you get the idea...)
So here we are, now another month gone by, with no loan modification plan ever presented to me, and Citimortgage has allowed my escrow to be eaten alive by my PMI insurance, and now there is still some money in my escrow, but not enough to pay my taxes or home owners insurance!!!
My thoughts, I have PMI insurance so Citimortgage has NO INTENTION of giving me a loan modification (even though I do qualify), instead they want to eat my escrow down to pennies, then foreclose... This can't be legal, can it?
For a mortgage company to take a huge handout from the federal government, then not give consumers a snowballs change in hell of saving their homes... wow, what a country and what a company...
Received notice from citi to refinance my 5/1 arm into a fixed rate in early Sept. 2009. After working with...
Since February, I applied for Mortgage Assistance with Citimortgage to get a mortgage lower due to being divorce and having to paid the mortgage, car notes, bills, and insurance on my own and not getting behind just to save money. Had to wait for five months to see if a got approved.
I had to call Loss Migitation department several times to find out what was going on and who was handling my loan mofication if I was approved or not. I did get a letter in April saying I was denied and called Citi for reason for denial. They said to ignore the letter and they were still working on my account. I finally called at the end of June and they told me I was approved for a Modification trial plan. They told me to pay mortgage for $907 which was less than mine usual $973 note and I did not have to until September. Then I got another call saying I will get paperwork sent by UPS for fill out paperwork for Modification, but payment was just $720 and was not due until September. I'd explain I was told to pay the $907 instead of $720 in July instead for September. The representative on the phone said that was OK and that will cover August payment and only have to paid on second installment for $553 due to overpayment. I did fill out the necessary paperwork and made the payments on time and had October payment for $720 ready before trial period ends.
But something did not seem right with getting collection calls and collection notice in the mail back on September 14th. I called Citimortgage about why I'm getting collection calls if I am on Trial Modification plan? The reps told me not to worry and ignore them since I was on the Modification plan. I was getting my account handled by different reps. The last person handling my account only left voicemail on my home phone instead of calling on my cell phone like the last rep contacted me.
I left voicemail that same day, but he did not call my cell phone. I called the next morning before I left the house to take my kids to school before I went to work. I told him I left him a voicemail about getting misleading information from another rep who took my call since he was out of office or away from desk. He I was denied by the underwriters but I then said it was a error and was working to correct this. I told him I call him when I arrive at my job. I called him back and got the usual voicemail. I called again asking for his manager to explained I was not satisfied with service and runaround I was getting from Citi handling my mortgage. He did call me back and explain he can put modification plan that will make me more money over a thousand dollars?? I said that was increasing my bill even worse than $973 I was paying every month. He tried to that was including real estate escrow taxes and insurance I was paying separately at the beginning of the year and I was not satisfied that I was denied while on trial period have not ended before I made my last payment. We started arguing that I wanted I speak to his manager. His manager was just repeating the same excuses without explaining how they can help me? It was like I did not pay them anything the last three months and the payments did not go to my mortgage?
I called collections two hours later. I rep first told me not to worry regarding the late payments should be posted on my account since I was on the modification trial plan. Then he said numbers he was seeing was not matching what I recieved in July for only $720? I told him who I talk to and now I said change from correcting this or he could not do anything? I feel that they messed up my payments I was making on time since 2007. Right now I going to check with attorney dealing mortgage problems and show them the paperwork and payments I made to Citi to just to lower my mortgage, not to mess me up more with late charges and increased payments??!!
Please listen to me if citimortgage is stealing, harrassing and abusing you and you family, I can tell you how to fix the problem, very easily..
We need to stick together and create accountablity in this company called citimortgage... They are hurting us all in the us and we have to stop it.. Please just do these simple steps and we will as a unit stop this company from abusing another customer...
Type up a simple but detailed e-mail with this format..
Your name and address
Your property address
You phone number
Your citimortgage number
In your subject line write something like "help" "please can you help us", etc.
Ask for help, tell them what is destroying you and your family from the inside out..
The problem in full detail with some feelings but no swearing or too much hatred.. Because higher up people won't listen to that stuff... But, please put your feelings in and what this company has done to you and your family in detail..
Again ask for help, put the mortgage number in at the end of your letter again..
(Close with a)
Thank you, as much from the heart as possible..
Then send the e-mails to all of these people and everyone else you can think of.. Because the more people who know about the abuse the more we will get help..
This is the first and most important company we can contact, but there is power in numbers please contact as many people in as many companies and states as possible because we need accountability on the part of citimortgage, no more abuse..
Occ - office of the comptroller of the currency, administrator of national ban
I would google everything I could think of "citimortgage complaints" "mortgage abuse" etc.
Please do this for all of us.. Place complaints with all companies you feel can help us.. I sent out hundreds and those that I contacted have been working very hard for me...
Make sure your phone number and your mortgage numbers are correct..
Then get ready to take care of yourself and others, while citimortgage gets a taste of its own medicine.. We have to do this..
After you have e-mailed all of the people on your list and all of the suggested people below, call or e-mail hope, they will help us fix our mortgages and they won't steal from us any more...
Please contact all of these companies and more... We have to take action to save ourselves and others..
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Consumer complaints about citicorp mortgage
Thank you, you are no longer helpless against this company that bullies all of us, thank you, for helping yourself and others..
I have gone through painstaking efforts to get my mortgage paid on time since Citimortgage bought my mortgage form LaSalle Bank (now called Bank of America).
For years I simply went to LaSalle Bank and paid my mortgage on the 15th or 16th (or the following Monday if the 16 landed on a Saturday or Sunday) since I got paid on the 15th.
Citimortgage informed me that there is no physical location that I can pay my mortgage within 173 miles of my home. I can't mail my mortgage because it must get paid after the 15th, but before the 16th which is the last day I can pay my mortgage on time. For several months I was forced to call in my mortgage for a $20 fee.
In order to stop these $20 fees the Bank of America branch manager helped me set up an account that receives my mortgage payment from my employer's direct deposit on the 15th and automatically wires my mortgage payment to Citimortgage on the 16th. In August, September and October of 2008 my Bank of America account wired my mortgage payment on time, however Citimortgage shows that my payments were received one day late and added a $57. 87 late charge each time.
After meeting several times with the branch manager at Bank of America to establish the exact time that the mortgage payment is wired to Citimortgage, it was determined that my mortgage payment was wired to Citibank before 3AM on the last day I could pay my mortgage in time. However, it turns out that Citimortgage needs time to acknowledge the wire transfer and always receives it one day later. After spending hours talking with Bank of America and Citimortgage customer service no one could come up with a way that I could pay my mortgage on time.
A coworker suggested that my mortgage be direct deposited directly from my employer. I spoke with Citimortgage customer service and they said it is possible to do this and gave me the routing number, citimortgage account number and other required information to do this. This will get the mortgage payment to Citimortgage on the 15th (one day earlier) and hopefully will be acknowledged by Citimortgage on the 16th and on time. My mortgage will be payed this way starting November 15, 2008.
At the request of a Citimortgage customer service representative, I faxed a this information to have the 3 late fees removed. I just got their response today that they will not remove the late fees so I am going to have to cough up another $173. 61 and possibly more if my new method of payment isn't satisfactory to Citimortgage.
I have a mortgage with citimortgage, account # [protected]-5 lori b snyder, I wrote a certified letter about 8...
My husband robert monroe has given cust service permission to speak to me many times cecelia monroe lost the house in their divorce. I am his new wife I have 3 people interestes in buying the house now since may and no one will listen to us. Now my husband has passed away so I am your only source of info. I have poa over all assets. U need to call me [protected] asap cecelia is court ordered to stay off the property ans not to get involved and is not to benefit of any oversale money I have all court papers to prove this call me!!! Account # [protected]-9 and do not be rude or I will seek an attorney for how I have been treated by your reps!!! Thank penny l. (Cooper) monroe
I have mailed proof of Flood Insurance for our Condo in Boulder to CitiMortgage Inc Insurance Center, Box 7706, Springfield, OH [protected] on four separate occasions since our former policy expired in early June 09. The flood insurance policy is also available on-line. In spite of this, Citi has taken out Flood Insurance on the property. We received the most recent demand today, August 15th. Citi has never answered any of our communications. This is clearly a scam to intimidate and harass the motgage holder. The mortgage covers only 20% of the value of the property and we assume Citimortgage would like us to pay off the loan. As a shareholder of Citibank, I am at a loss as to why this Company would try to alienate a client paying 8% interest.
In the last 3 years citi mortgage has been an absolute nightmare to deal with. In the last segment of the disaster to get a Home Modification approval we finally got a huge package to fill out and send back with a timeline of 4 days to complete. I did so and was very excited about the lowered payment and gathered every thing requested. After contacting the company Citi hired to handle this to see if everything is ok and if they need anything else I was told each time they need this, they need that, they did not get this... so and so forth. Stalling tactics. Only do I find out if I call. We never get any info unless we call. Hours upon hours spent on phone and nothing ever gets done. Then, the last straw came today, when I called citi they told me to disreguard the payment they agreeed on for us that is must be an error and our new payment will be such and such. About $700.00 more than the agreed amount THEY sent us. I am so devasted I cant function today. We need help from the GOv!!!
After storm damage to my house, the insurance company made the settlement check out to me and the mortgage company. It was our understanding that we would endorse the check and send it to citimortgage, along with requested documents, and they would immediately send us a check for half the amount so we could begin repairs. Two weeks later we are still waiting for the check, and now they have informed us it will be made out to us and to the roofer. I explained to them that the roof is only one part of the damages. We need to money to pay for other repairs. The roof won't even be done for several weeks. We have already had electrical work done for over $3, 000. The electrician is still waiting for payment. We sent the invoice to citi, and they said they don't know why we sent it!!! We are also supposed to be reimbursed for tree cleanup for $500. We sent a statement on this and again, they act like they don't have to pay us. Very frustrating. We need a lot of other repairs done and they will not release the money!!! Who do I complain to????
This has got to be the worst and most incompetent mortgage company out there. I used to think it was Countrywide but perhaps their record has been topped. CitiMortgage, during the poor transition of my account from Countrywide, made duplicate payment of my insurance and tax payments after Countrywide had also paid and as a result, my escrow balance went into the negative. Rather than acknowledge and fix the error, they pointed fingers at Countrywide. They further compounded the problem by telling me they were going to base my 2009 tax payments on what was paid in 2008. How stupid! They said they were doing so b/c they did not have access to 2009 information. I've told them repeatedly that I have the information but they fail to consider it. I have since sent in $1481 for escrow and they have yet to appl;y it to the account, rather it is sitting in an "un-applied funds" pot. They have literally turned routine mortgaging into a nightmare.
Everything has been fine with CitiMortgage for years. We have had no issues for 6 years, of course, we have not had to deal with them over the phone in that time. The last month has been unbelievable though.
First off, we applied for the Bi-Weekly advantage plan. Three bi-weekly payments had been taken out, with $25 of the $300 initiation fee taken out of each installment, before we had received the first monthly statement from CitiMortgage. Only two of the installments had been entered into our CitiMortgage account, the third was still being held by FNC Insurance. We noticed the bi-weekly installments were nothing more than a third party company taking $200 extra per installment and paying the payment in full once a month with $400 extra towards the principle. We looked at this and thought, "why do we need to pay a company to do this for us?" I called CitiMortgage and they said they had nothing to do with this and I needed to contact FNC Insurance company (should have read the fine print which states it is a third party company). CitiMortgage provided the number. I called FNC Insurance and asked them to cancel my policy... The gentleman said no problem, and faxed me a "notice of cancellation" to sign and return to them. I also requested FNC Insurance company to return my third installment, which they were still holding. The same guy said, "no problem, just sign and return the "notice of cancellation" and we'll gladly return your money. I looked at the form and it clearly states "FNC Insurance Co. reserves the right to keep any fees not yet collected." I told the guy I would not sign this form unless I was guaranteed FNC Insurance Co. would not keep any of my third installment they were holding on to. I also asked for them to return the $75 of startup fees they had already collected because I did not want to keep the Bi-Weekly plan. The guy said to write up a complaint letter, sign it and fax it in and they would look over it. I wrote the complaint letter and faxed it in. I called back and the same guy said they looked over it and would be returning my payment in full, without the $75 of startup fees already accumulated because we were three installments into the plan. I agreed to this. He said all I needed to do is sign the "notice of cancellation" form, send it in and the check would be sent out immediately. I signed the form and wrote a note on the bottom stating "my signature does not authorize FNC Insurance Co. to take out any additional fees as previously agreed upon." I called back the next day and they stated the check had been mailed. I asked the amount and the rep stated it was $300 less than we had agreed upon. I spent the next 2 1/2 hours on the phone pleading my case to no avail before losing my temper and of course any hope of getting my $300 back.
A few days after this, I find out I have a 25% reduction in pay at work. A few days after this I have CitiMortgage calling me to find out where my monthly payment is. The one I am now scrambling to figure out how to pay. I tell the rep that I have all but $300 of the payment and they would have to contact FNC Insurance Co. for the rest of it. Of course this wouldn't happen with CitiMortgage because they have NO IDEA who this 3rd party company is and only refer to them as an "acquaintance." So now I'm out a monthly payment. Great.
I transfer to the Loan Modification Department to see if maybe I can get my payment reduced. The minimum federal requirement is 31% HTI ratio. I provide my newly adjusted income and find out by their calculations I am at 30.34% HTI and I don't qualify. I do my own calculations and find myself closer to the maximum, at 36.5%. I inquire as to why our calculations are different, the guy could not explain it. So I check a little more and find out his calculation works perfectly if you do not include the impound account. I let him know the federal qualifications include the impound account. He puts me on hold to talk to his supervisor, whom I am eventually transferred to. They state CitiMortgage DOES NOT include the impound account in their calculations and ARE NOT required to!!!
Oh, and I also tried to get my past due balance added on to the end of my loan and CitiMortgage DOES NOT IN ANY CASE allow this either.
AM I CRAZY OR IS THIS RIDICULOUS????